Business Development Human Resources

Leslie Baab 214-***-**** ***********@***.***

Certifications:

• General Lines Agent (2024)

• TLETS (2023) Collin College

• Medical Billing & Coding (2021) Medicare University

• Covid-19 Contact Tracer (2020) Johns Hopkins University

• Human Resources (2017) HRCI (GPHR, SPHR, PHR Certifications)

• Sr. Child Passenger Safety Technician (2015-Present) Safe Kids Worldwide Skills:

• Management: 15+ years of experience managing up to 300 employees.

• Sales: Cold-calling, client acquisition, and business development.

• Communication: Adaptive, compassionate, and encouraging style.

• Leadership: Organized, multitasker, and supportive mentor. Experience:

Globe Life, American Income Dec 2024 - Present

• Protect union families with permanent benefits

o Provide comprehensive consultations to inform families about their benefit options and deliver personalized service to ensure optimal coverage. Lavon Police Department Dec 2020 - Jan 2023

• Administrative Assistant, Evidence Technician, Municipal Court Clerk, Special Programs

o Assisted citizens, maintained personnel files, managed invoices, ordered equipment, and notarized documents.

o Handled evidence logging, chain of custody, and testified in court as needed. o Supported event planning, car seat fitting station, and victim advocacy. Inogen Oxygen Mar 2021 – Jan 2023

• Medicare Reimbursement Advocate

o Collected payments, obtained Medicare documentation, and ensured HIPAA compliance.

South Dakota Department of Health Nov 2020 – Mar 2021

• Covid-19 Contact Tracer

o Conducted interviews, determined exposure periods, and educated patients on virus prevention.

Target Nov 2017 – Oct 2021

• Guest Advocate & HR Specialist

o Welcomed guests, managed returns, created training modules, and oversaw legal documents.

Park in Play Jul 2018 – Mar 2020

• Owner and Operator

o Managed indoor play space, implemented reward programs, hosted events, and maintained the facility.

Tempest Telecom Solutions May 2017 – Aug 2018

• Global HR Director/Office and Business Development Manager o Integrated HR processes, recruited international employees, and supported business growth.

Wilson HCG May 2014 – Jun 2017

• Senior HR Manager

o Transformed HR infrastructure, managed a staff of 2,000, and improved HRIS platform.

IBM (Kenexa) May 2011 – May 2014

• Assistant HR Director, Recruiting Manager

o Integrated staff post-acquisitions, managed HR processes, and achieved significant cost savings.

Baab & Denison, LLP May 1998 – May 2011

• Receptionist, Legal Assistant

o Answered phones, drafted documents, scheduled mediations, and managed bookkeeping.

Specializations:

• Legal Research, Law Enforcement Report Writing, Business Development, Accounts Payable/Receivable, Account Management, Training & Program Development, Telecommunications, Administration, Medical Terminology, Software Integration, Technical Support, Human Resources, Time Management, Customer Service

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