Pharmacy Technician Customer Service

TAMEKA SCALES

**** ****** **, ***. ****, Houston, Texas 77021 832-***-**** ********@*****.***

SUMMARY

Pharmacy Technician as a detail-oriented Pharmacy Tech with expertise in Retail, call center, Specialty, independent Pharmacy Technician and work from home Pharmacy Technician who is customer-focused and has a strong background in pharmacology and patient medication therapy management, prior authorizations. Pharmacy Technician who has shown versatility in adapting to the healthcare industry's ever-increasing complexity. Multitasking and relationship-building abilities. Meticulous Pharmacy Technician bringing over 24 years success in clinical settings. Seeking to leverage expertise and proven track record to take the next career step with hospitals, retail, remote, and specialty pharmacies offering opportunities for growth. Professional who is organized and respectful and can keep and maintain high priority files and cases. Skilled at filling and labeling prescriptions accurately, keeping track of drug inventories, updating pharmacy records for PBM’s, Provider Offices, Prior Authorizations, Insurance Companies, and Patients. Expert at customer service, data-entry, claim adjudications, filling prescription orders accurately, keeping confidential records, and supporting quality improvement and pharmacy procedure changes. Customer-focused Pharmacy Technician with over 24 years of experience in pharmacy and have experience in different types of pharmacy backgrounds. Retail and Specialty experience with exceptional customer service, problem-solving, prior authorizations, attention to detail.

EXPERIENCE

10/2024-11/2024 IQVIA Healthcare- Remote PSR -Contract Remote Pharmacy Support Rep In Training

• Kesimpta Training on vouchers and patient assistance.

•Trained on how to report AE’s Adverse Events Using Novartis tools and training

• Trained on different situations that may occur in the pharmacy when using the copay card and how to handle the rejections that may occur when transmitting 06/2021 – 1/2024 Scripts Rx Pharmacy

• Created and updated patient profiles to include current information such as allergies, health conditions and insurance information in Salesforce.

• Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems.

• Restocked pharmacy shelves with current merchandise to ensure that peripheral sales remained consistent

• Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors

• Dispensed medications to patients according to the pharmacist's orders

• Worked with insurance reps to process claims and calculate the correct co pay amounts for patients

• Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision

• Located and measured medications based on prescription information, making adjustments per the Pharmacist request.

• Helped with inventory management, placing and expediting orders, and removed expired medications.

• Ensured that prescriptions were properly entered and processed into the internal system

• Checked medication dosages, refill authorizations, and patient information with prescribers

• Answered incoming calls and provided answers to customers and healthcare providers' questions.

10/2020 - 06/2021 Dickinson Independent Pharmacy- Sr. Pharmacy Technician

• Resolved issues such as third-party billing, computer system, and customer service issues were resolved by me

• Was in charge of supervising 2 pharmacy technicians and Coordinated daily tasks.

• Kept the pharmacy clean and orderly for a professional appearance

• Created and updated patient profiles to include current information such as medications and insurance information.

• Ensured that patients' prescriptions were properly entered and processed into the internal system.

• Stocked, labeled, and inventoried medication to keep accurate records

• Was in charge of processing incoming drug orders

• Processed over [Number] prescriptions per day, reducing customer wait times and maintaining high customer satisfaction in a busy pharmacy

• Checked medication dosages, refill authorizations, and updated patient information in the computer. system.

• Was in charge of entering prescriptions into the dispenser system and completing paperwork for filling them as well as receiving drug orders

• Assisted the pharmacist by filling prescriptions for [Number] customers on a daily basis and answering patient questions about prescription medications and insurance rejects

• Restocked pharmacy shelves with current merchandise to ensure that peripheral sales remained consistent.

06/2020 - 11/2020 PAP Pharmacy Technician

Harris Health System Smith Clinic Houston, TX

• Handled a variety of pharmacy tasks with a strong focus on accuracy, efficiency, and service quality

• Provided consultations and answered questions about drugs, potential side effects, and specific uses from patients, healthcare professionals, and insurance representatives.

• Non-routine issues such as third-party billing, computer system, and customer issues were resolved by me

• Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations

• Answered incoming calls and provided answers to patients, customers, and office staff and healthcare professionals.

• Worked with insurance reps to process claims and calculate the correct co pay amounts for patients

• Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.

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02/2018-02/2019 Sr. Pharmacy Technician

Blossom Pharmacy Webster, TX

• Kept the pharmacy clean and orderly for a professional appearance

• Was in charge of supervising 4 pharmacy technicians and coordinating daily tasks Collected,customers' co-payments and insurance cards or full payments were collected by me

• Worked with insurance reps to process claims and calculate the correct co-payments

•Created and updated patient profiles to include current information such as medications and insurance adjudication, data-entry of prescriptions

• Stocked, labeled, and inventoried medication to keep accurate records

• Processed incoming drug orders

• Answered incoming calls and provided answers to customers and healthcare providers' questions

• Checked medication dosages, refill authorizations, and patient information with prescribers

• Counted prescriptions and labeled them with the correct item and quantity

• Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations

• Handled a variety of pharmacy tasks with a strong focus on accuracy, efficiency, and service quality

• Assisted the pharmacist in clearing problematic prescriptions and answering customer questions to keep the pharmacy running smoothly 08/2018-10/2018 Adherence Pharmacy Technician

Principle Health- Remote

• Made sure patients were adhering to taking their medication

• Updated the patient’s profile to current status

• Initiate prior authorizations for the patients, nurses, and physicians

• Adjudicated the patient insurance and processed refills

• Provided excellent customer service

• Contacted medical office for refills and prior authorization updates 10/2014 - 08/2015 Pharmacy Technician

Phar Merica LTC Closed Door Houston, TX

• Helped the pharmacist fill prescriptions for 70 customers on a daily basis

• Am responsible for filling and labeling prescription bottles

• Customers' co-payments or full payments were collected by me

• Assisted the pharmacist with prescription labeling and filling

• Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors

• Patients or caregivers received instructions from me

• Answered incoming calls and provided answers to customers and healthcare providers' questions

• Dispensed medications to patients according to the pharmacist's orders

• Counted prescriptions and labeled them with the correct item and quantity

• Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems

• Double-checked and double-verified customer and insurance provider information

• Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations

• Stocked, labeled, and inventoried medication to keep accurate records. 04/2013 - 09/2014 Call Center Pharmacy Technician

Optum Rx Sugar Land, TX ..

• Worked closely with physicians and representatives from insurance companies to ensure that prescription discrepancies were quickly resolved

• Collaborated with the team to determine the most efficient use of drivers based on load type and planned routes

• Provided accurate information on the course and technique

• Worked closely with Sr

• Technician on site, handling tasks such as initiating prior authorizations for doctors, health plans, patients and nurses

• Assisted Pharmacists by answering phones, and assisting with initiating prior authorizations for patients, doctors, physicians and nurses. 08/2005 - 01/2013 Sr. Pharmacy Technician

Walgreens Baytown, TX

• Was in charge of supervising 5 pharmacy technicians and coordinating daily tasks

• Kept the pharmacy clean and orderly for a professional appearance

• Customers' co-payments or full payments were collected by me

• Worked with insurance reps to process claims and calculate the correct co pay amounts for patients

• Created and updated patient profiles to include current information such as medications and insurance information in People Plus System

• Ensured that patients' prescriptions were properly entered and processed into the internal system

• Stocked, labeled, and inventoried medication to keep accurate records

• Helped with inventory management, placing and expediting orders, and removing expired drugs

• Was in charge of processing incoming drug orders

• Processed over 200 Counted prescriptions and labeled them with the correct item and quantity Double-checked and double-verified customer and insurance provider information. Restocked pharmacy shelves with current merchandise to ensure that peripheral sales remained consistent. Was responsible for a variety of pharmacy operations with a strong focus on accuracy, efficiency, and service quality. Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications. Dispensed medications to patients according to the pharmacist's orders. Assist the pharmacist with prescription labeling and filling. Checked out customers at the cash register and initiated prior authorizations.

purchases, on a regular basis. Was responsible for entering prescriptions into the dispenser system and Filed paperwork and prescription medications.

Prepared, them as well as received drug orders

• Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations

• Handled a variety of pharmacy tasks with a strong focus on accuracy, efficiency, and service quality

• Assisted the pharmacist by filling prescriptions for [Number] customers on a daily basis and answering patient questions about prescriptions and medication issues

ACTIVITIES AND HONORS

Accomplishments: Associate Degree of Science Medical Billing & PTCB Certified

Registered Pharmacy Technician

Colorado Technical University Online

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