Supply Chain Customer Service

Amar Badawi

Fort Worth, TX *****

************@*****.*** +1-972-***-****

PROFESSIONAL SUMMARY

Seasoned Supply Chain, Logistics, and Warehouse Operations professional with over 10 years of experience in leadership roles across warehouse management, logistics coordination, and maintenance operations. Expertise in inventory control, process optimization, vendor management, and team training. Proven track record of improving operational efficiency and achieving cost savings. Strong background in sales, account management, and customer service.

PROFESSIONAL EXPERIENCE

Logistics Supervisor

Sam’s Club – Fort Worth, TX

May 2022 – Present

• Oversee and optimize supply chain and logistics operations, ensuring timely procurement and distribution of goods.

• Develop and implement cost-effective strategies that reduced transportation costs by 30% while improving delivery times.

• Manage vendor relationships, negotiate contracts, and ensure compliance with quality standards.

• Streamline inventory management processes to improve efficiency.

• Lead and manage the process from feeding the production line to palletizing and coordinating shipments to trucks.

• Utilize computer systems to monitor and manage workflows, ensuring timely completion of tasks.

• Implement safety protocols and train team members to maintain high-performance standards.

Warehouse Lead/Supervisor

Stanley Black & Decker – Northlake, TX

January 2016 – Present

• Lead, train, and supervise a team of warehouse associates.

• Schedule shifts and assign tasks to ensure smooth workflow.

• Monitor employee performance and provide feedback or training as needed.

• Oversee the receipt, storage, and dispatch of goods.

• Ensure proper labeling, organization, and storage of products.

• Coordinate with logistics teams to meet delivery schedules.

Sales Manager

It Works Global – Fort Worth, TX

January 2016 – Present

• Conduct online sales and manage multiple customer accounts to drive revenue growth.

Maintenance Technician/Supervisor

JBT – Fort Worth, TX

August 2017 – March 2019

• Performed maintenance tasks to ensure smooth airport operations at DFW Airport.

Construction Worker

DFW Airport – Fort Worth, TX

October 2014 – August 2017

• Executed construction projects, including concrete pouring, rebar placement, and demolition work.

Conveyor Belt Technician

Vanderlande Industries – Fort Worth, TX

March 2015 – March 2017

• Repaired and replaced airport conveyor belts, ensuring minimal operational disruptions.

• Conducted preventive maintenance to enhance equipment reliability.

Greeter Supervisor

Carey Limousine Dallas, Inc – Fort Worth, TX

October 2013 – October 2014

• Supervised and led a team of greeters to deliver excellent customer service.

• Assigned daily tasks and monitored adherence to company protocols.

• Trained new greeters on company policies, customer service standards, and job expectations.

• Managed work schedules to ensure adequate coverage during operational hours.

Security Officer

DFW Airport – Dallas-Fort Worth, TX

August 2012 – August 2014

• Inspected and sealed food carts and trucks to ensure safety compliance for American Airlines operations.

• Collaborated with airport security teams to uphold safety standards.

Baggage Room Supervisor

USA Inc – Dulles, VA

May 2000 – August 2012

• Supervised baggage room operations for over 25 flights daily, coordinating with passenger services and ramp leads.

• Trained and mentored team members, ensuring smooth and efficient luggage handling.

Warehouse Lead/Supervisor

UPS/Swissport – Dulles, VA

January 2006 – March 2011

• Managed all warehouse operations, ensuring timely loading and unloading of shipments.

• Improved team productivity by implementing workflow enhancements and providing training.

EDUCATION & CERTIFICATION

• Bachelor’s Degree in Business – Khartoum University, Sudan

• Logistics & Supply Chain Management Certification – Khartoum University

SKILLS

• Logistics Tools

• Microsoft Office Suite: Excel, Word, PowerPoint

• Inventory Management Systems

• Leadership & Team Development (10+ years)

• Negotiation & Business Development

• Safety & Compliance Standards

LANGUAGES

• English: Fluent

• Arabic: Fluent

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