Project Management Risk

Robin M. Hayes

***** ******* **** ***, ******, CO 80134 703-***-**** *****.*.*****@*******.***

QUALIFICATIONS SUMMARY

A result oriented, Project Management leader with over 35 years of experience supporting customers within the commercial and Federal sectors. A driven and motivated initiative-taker with a proven record of delivering excellent customer support and program support on deadline-oriented projects within dynamic and diverse environments.

FUNCTIONAL SKILL AREAS

IT Project Management – Contract Requirements – Cybersecurity Governance – Regulatory Compliance - Customer Management – Computer Forensics Principles – Risk Management – Life Cycle Management – Analysis & Reporting – FISMA

PROFESSIONAL EXPERIENCE

DEPARTMENT OF TREASURY, Internal Revenue Services, Denver, CO

Information Technology Specialist (GS-11) 2023-Present

●Provided Plan of Action & Milestone (POA&M) management for multiple information systems supporting a key portion of the agency’s Risk Management Framework (RMF).

●Assisted in training new team members in all Enterprise FISMA Services processes and procedures.

●Served as a system administrator providing access control support for Assessment. Authorization, and Risk Governance (AARG) users.

●Collaborated with multiple stakeholders to ensure timely creation of POAMs and ensure compliance with Cybersecurity Requirements.

●Evaluated closed security risks and ensured they were remediated properly with evidence to process and approve official closure. Ensured sufficient action and evidence of remediation of risk was present.

●Analyzed Security Assessment Reports (SARs) and POAMs and confirmed all areas were complaint with Cybersecurity Requirements. Sent requests to customers for updates to comply with requirements that will minimize security risks.

●Worked on difficult and complex problems in the development, implementation and coordination of activities designed to ensure, protect, and restore IT systems, services and capabilities.

LUMEN, Denver, CO

Customer Care Manager III 2020-2022

●Partnered with Sales and Service Delivery Eco system to implement solutions sold.

●Delivered data management and escalation support to meet delivery objections.

●Facilitated weekly Excel order trackers and weekly customer meetings with Federal customers.

●Appointed as the primary point of contact for medium / large Federal customers to provide authoritative advice regarding order entry, order validation, disconnects, and billing issues.

●Consistently exceeded assigned monthly quotas for order closure / circuit activation.

●Created short term / long-range plans supporting the forecasting for delivery of critical services.

ZAYO GROUP, Englewood, CO

Ethernet Service Delivery Coordinator 2017- 2020

●Participated in meetings with varying levels of management. Ensuring the detail and accuracy of critical customer telecommunication projects.

●Serve as senior advisor and consultant to company management officials advising various issues.

●Use judgment and ingenuity to determine the intent of applicable guidelines. Develops guidance/policy statements for clear and effective dissemination to various corporate groups.

●Facilitates issue resolution between groups that have diverse viewpoints and goals on various issues (both within and outside of my assigned group).

●Managed, participated, and coordinated numerous concurrent projects (avg. 75 -80).

●The ability to quickly review and act on time sensitive issues, many of which have large financial impacts on the corporation.

●Utilized Salesforce to manage, update and ensure the on-time completion of tasks related to customer accounts.

WINDSTREAM, Herndon, VA

Field Advocate Project Manager 2004 – 2017

●Lead the GSA Government portal. Responsible for the on-time processing of vendor invoices. Provided oversight to ensure accuracy and all applicable guidance/processes were followed and completed judiciously.

●Developed and implemented an enterprise program tracking methodology that enabled the company to ensure the on-time delivery of contracted services.

●Coordinated reviews to ensure that internal systems were accurate and up to date.

●Ensured timely processing of service orders and contract requirements.

●Principal leader responsible for the review and processing of Federal Government orders.

●Established procedures to ensure a strict 24-hour internal review and acknowledgement of GSA orders to ensure compliance with Federal / GSA specific requirements.

●Subject matter expert for the internal on-line ordering system.

CABLE & WIRELESS COMMUNICATIONS, INC., Reston, VA

Circuit Design Engineer, Team Lead 1987 – 2003

●Ensured all appropriate telecommunication facilities for network requests were completed (including Switched Access, Entrance Facilities, Special Access, and Dark Fiber) and tracked until the project go-live.

●Coordinated with various technology providers, vendors, and internal departments to support the on-time delivery of information systems.

●Consolidation and reconciliation of data supporting network and equipment utilization supporting global operations.

●Proficiency in the provisioning and design of circuits, for a global network using internal CRM software.

EDUCATION

Potomac State College - General Business Technology

CLEARANCES

Public Trust

Top Secret - Dormant

Contact this candidate