Program Management Delivery Executive

Tugrul Umar, PMP, CLSSGB, EM L*,

CSM, CSPO & SA *.0 Certified

Professional Summary

Grounded in Engagement and Delivery Management validated across multiple verticals from the implementation of an enterprise-wide Digital Cloud Transformation; to National Defense; to trailblazing a startup Healthcare division to Division Delivery Executive by methodically planning, monitoring & controlling large-scale complex programs & leveraging cross-functional matrix organizations driving domestic & global teams by instilling a culture of continuous improvement & sense of ownership to achieve collaborative execution. Developed an uncanny ability to digest details necessary to deliver & filter out noise by prioritizing high-value customer-centric solutions to solidify Program Management expertise.

Skill Highlights

Program/Project & Operations Management

IT PMO Program/Project Management with Agile/Program Delivery of SDLC/PLC

Sales Bookings of Multiple Delivery Led Sales

PMBOK, Agile, Kanban, Hybrid, Six Sigma, SAFe, Waterfall

Servant Leader, Influential Cross-Functional Collaborator & Mentor

Temper Stakeholder expectations & Vendor Management

Define & Decompose, Plan, Schedule, Budget, EPT, DVI Reporting, Earned Value Mgmt, Critical Path, KPIs, Risk/Issues, Resource & Process Improvement & Client Facing

Microsoft – MS365, Project, Word, Excel, Visio, PowerPoint, Outlook, Access, SharePoint, JIRA, ServiceNow

Accomplishments

Assumed the role of Division Delivery Executive for Capgemini

Managing Financials and providing financial reporting to C-Suite

Oversaw multiple Data Center cloud migration of Legacy applications for a major hospital network in South Florida

Directed program efforts & worked with stakeholders to execute a Go-Live deployment of 144 applications over a single weekend

Lead Hackathon sessions to develop and deploy agents needed for establishing a fully functioning CI/CD pipeline

Workstream Lead for a transformation key to HSBC’s projected $17 Billion Digital & Productivity expansion strategy

Lead teams thru design, build, test & delivery of Retail & Commercial UX functionality for HSBC US Bank

Developed and Delivered training programs as part of Change Management strategy

Extensive experience leading Agile SaaS solution delivery and cloud-based application modernization projects, driving digital platforms from concept through market deployment.

Work Experience

Sogeti/Capgemini

02/2021 to Present

Director - Division Delivery Executive (Including Healthcare, Retail, Banking, Call Center)

Promoted to the Division Delivery Executive position overseeing a 50+ Engagement portfolio.

Accountable for the monthly financials of 50+ Projects across the division to confirm Contribution Margins, Cost to Go and deviations for baseline budgets

Responsible for reviewing and approving all proposals and pre-contract financial projections to ensure that material and labor resources achieved had been properly allocated and priced over the contract performance period.

Manage and reported on the overall delivery profitability and productivity

Charged with reviewing all deals for delivery, staffing, contractual and profitability meet group criteria

Deploy core delivery processes and tools

Manage delivery risks, including instigating risk and quality reviews

Ensure compliance with established quality system

Drive continuous process improvement

Positioned to be the escalation point for delivery issues

IT PMO Program/Engagement Delivery Director-Healthcare

02/2023 to 01/2024

Sogeti/Capgemini – Director of Programs

Promoted to the Director position following 2-years of providing excellent client relations and navigating complex political situation while managing a profitable, large and complex delivery with multiple teams.

Was responsible to prepare monthly financials to present to delivery leadership.

Over the duration of the engagement, consistently achieved 50% Contribution Margins and add-on sales

Focused on expanding business and duplicating current engagement successes in order to increase Capgemini footprint into a relatively untapped Non-Profit Healthcare Digital Cloud Transformation market sector.

Led cross-functional Agile teams delivering SaaS-based healthcare applications and cloud-native digital solutions to market, aligning engineering and product roadmaps.

Drove go-to-market readiness for cloud-hosted platforms by managing MVP releases, pilot deployments, and commercial rollout strategies.

Partnered with product management, marketing, and engineering teams to define SaaS release milestones, service SLAs, and customer onboarding processes.

Senior Manager, Sr IT PMO Program/Engagement Delivery Manager-Healthcare

02/2021 to 01/2023

Sogeti/Capgemini – Senior Management Consultant

Program & Implementation Lead tasked to a Digital Transformation from Legacy Data Center to AWS and Azure Clouds for a network of 11 Hospitals and more than 100 outpatient facilities in South Florida.

Prepared and secured $15M funding using financial modeling supporting a business case over a 5-year ROI assessment to justify moving 400+ Legacy Applications & 3000+ Servers from on-premise data centers to the cloud

Managed all 3 related Workstreams that included Greenfield, Foundational and Migration PODs.

Played a key role in the transition from Waterfall over to Agile Scrum project management

Managed the transition of legacy on-premise systems to cloud-native SaaS architectures (AWS, Azure), enabling scalable multi-tenant solutions for healthcare and banking sectors.

Program/Project Management Consultant

07/2018 to 01/2021

Freelance-Remote

Advisory services consultant to firms in need of Program/Project Management expertise.

Business process optimization and transformation

Gap Analysis targeting business requirements vs. deliverable functionality

Greenfield Program - Channels Workstream Manager (Banking)

02/2016 to 06/2018

HSBC Bank - Consultant

Orchestrated global project teams to execute HSBC Digital Transformation

Improved collaboration with Business, Business Analysts, Architecture, QA & Key Stakeholders

Investigated/resolved L2/L3 impediments for multiple implementations from MVP Beta & Pilot thru Post-Go-Live support

KPI reporting of planned vs. actual budget, scope, schedule and risks/issues to Executive Stakeholders & Program Sponsors

Lead Serverless Computing teams to upgrade the network including IBM WebSphere, MQ Applications to support HSBC Cloud

Aligned with Infrastructure team to setup Developer (DIT), System (SIT), User (UAT), Pre-Prod & DevOps distributed WAN network

Channels applications compliant with legacy demise, account conversion, data migration and security of 1.4M customers

Vice President & RFP Project Mgr - Entrepreneur

06/2003 to 01/2016

IMPX, Inc.

Established & lead a Global network of partnerships in International Trade transactions

Coordinated & directed all phases of proposals with team members & vendors

RFI requirements gathering/documentation; develop/define the RFP, project deliverables & timeline

Targeted International Finance Payment methods & Structured Finance payment options

Secured SBA Working Capital credit lines underwritten by US EXIM Bank

Partnering w/Green Tech Finance for turnkey projects with structured financing & EPC solutions for international Wind Farm investors.

Partnering with a Texas Oil Exploration company and developed/submitted large-scale cross-continent investment RFP

Director of Division Operations - Payer Healthcare Services

04/1997 to 05/2003

CPS, Inc. - (Acquired by PHS Healthcare) Williamsville, NY & Blue Bell, PA

Executed a multiyear contract to lead a Value-Based healthcare division under contract with New York State Dept of Corrections

Hired, staffed, trained, assigned work & managed the performance of UR Nurses, Claims and Administrative staff

Achieved most profitable division with value-add heath care to NY State regional population of 15,000($35M/annum)

Change Management trailblazer of a State-run Health system into market competitive Value-Based Healthcare

Integrated into NY state-wide network & implemented Utilization Review for Medical Necessity of review of Physician referrals

Managed all healthcare referrals & procedures utilizing the NYDOC Facility Health System(FHS-1)

Led Claims processing team that adjudicated & processed Medicaid & Medicare Provider, Physician & Hospital claims

Negotiated & executed vendor contracts with 4 regional hospitals & 60 healthcare professionals

Promoted to corporate operations tasked with managing healthcare contracts across multiple states (VA, FL, NY, PA, IL & TX)

Executed administrative & financial wind down/closeout & worked w/Retirement/Pension Plan Administrators following an M&A

PMO Program Manager- Military, Aerospace & Defense Mfg

03/1985 to 04/1997

L3 Communications Aydin Corp., Horsham, PA

Promoted multiple times over a 12-year tenor from Operations Program Manager due to exceptional job performance

As Operations PM, utilized MRP/ERP for material procurement, inventory control & production planning for DOD projects ($75M)

Achieved on time & on budget programs utilizing KPIs, Work Breakdown Structure (WBS) & Earned Value to calculate EAC/ETC

Assigned to Proposal team to support the RFI & RFP effort as a Subject Matter Expert (SME) for tactical systems

Subcontractor/vendor management for turnkey electronics & civil works installations of NATO Air Force radar sites

Leader for offshore teams in delivery & signoff of 2 NATO upgrade programs overseas - $25M & $9M

Led a team to design/integrate a nationwide network to consolidate radar data of multiple locations into Air Force central command

Produced $9M in new business through an RFP as well as increased scope of existing contracts

At client request, assigned to Program Mgr for a troubled $225M Mobil Radar program & achieved 1st article acceptance

Education & Certifications

B.S. Quantitative Business Analysis – Penn State University

PMP Certification - Project Management Institute (PMI) - Cert# 2559118

CSM - Scrum Master Certification – Cert#733242

CSPO – Scrum Product Owner Certification– Cert#775382

LSSGB – Lean Six Sigma Green Belt Certification - (Six Sigma Global Institute) – Cert#14550429

Graduate Certificate in Project Management – Penn State University

EM L2 Certification – Advanced Engagement Management – Capgemini University

SAFe 6.0 Agilest – Scaled Agile – Cert#645*****-****

V-ICE – Introduction to Complex Engagements EM L3 pre-requisite – Capgemini University

Project Management Institute (PMI) & other Professional Certifications:

Program Management – PMI

Microsoft Project - PMI

Digital Transformation

Earned Value Management (EVM) - PMI

Change Management – PMI

Agile Enterprise: From Agile Teams to Agile Organization- PMI

Lean Technology-Running Agile to Scale (SAFe) – Scaled Agile

JIRA & Confluence Backlog/Story Grooming - PMI

Security Clearances

US DOD Secret/NATO Top Secret (Inactive)

Awards/Recognitions

Ministry of Defense & Air Force System acceptance of a $25M & $9M Implementation

Project Team recognition for Program Management Leadership of a $225M Program

Delivery Star Award –Nationwide competitive recognition within Capgemini - August 2023

Organizations

Project Management Institute (PMI Member) ID#5578609

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