Customer Service Administrative Assistant
Resume:
SAMANTHA NICOLE HOLLIDAY
Lawrenceville, GA 30043
845-***-**** ️ ***********@*****.***
PROFESSIONAL SUMMARY
Detail-oriented Administrative Assistant with strong organizational and communication skills. Proven ability to manage student records, assist with enrollment processes, and provide excellent front-line support in academic and healthcare training environments. Skilled in multitasking, data management, and customer service, with a background in logistics and warehouse operations.
PROFESSIONAL EXPERIENCE
Administrative Assistant
Good Nursing and Medical Training — Lawrenceville, GA
July 2024 – Present
- Serve as primary point of contact for student inquiries regarding programs, admissions, scheduling, and institutional policies.
- Assist with enrollment processes and conduct student orientations.
- Maintain accurate student records, including academic performance and clinical placement tracking.
Warehouse Lead
Applied Medical
July 2017 – August 2023
- Supervised daily warehouse operations: picking, receiving, packing, and shipping.
- Trained and supported new staff, ensuring adherence to safety and productivity standards.
- Allocated labor and equipment resources to meet daily output goals.
Customer Care Specialist
Nexxlinx Inc
April 2009 – November 2011
- Supported customers with order placement, shipment tracking, and account management.
- Resolved issues with returns, exchanges, and billing while maintaining policy compliance.
- Delivered clear, accurate information to enhance customer satisfaction.
EDUCATION
Middletown High School — High School Diploma
September 1998 – June 2003
SKILLS
- Organizational & Time Management
- Data Entry & Analysis
- Microsoft Office & Computer Proficiency
- Inventory & Quality Control
- Auditing & Inspection
- Communication & Troubleshooting
CERTIFICATIONS & LICENSES
- CPR/BLS Certified
- Forklift Operation & Triple Pallet Jack
- Patient Care Technician
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