Scrum Master Project Manager

Dinh, Hoang Lam

Technical Business Analyst, Project Manager

SUMMARY

* ***** ** ********** ** a project manager

Estimate project’s cost

Create Gantt chart to manage task breakdown

Allocate tasks to project team members

Administer scrum board with risk management thinking

Facilitate to resolve project’s roadblocks

Report on project status to higher leadership

14 years of experience as a business analyst. 4 years of that period as BA team manager. Experience consists

Define and monitor BA KPIs

Build, coach business analyst members

Lead and coordinate the software business modeling and requirement collection by outlining and delimiting the solution being modeled

Work closely with project stakeholders to identify and specify functional system requirements, processes and non-functional requirements

Analyze business needs, gaps and issues and perform business impact analysis and recommends best possible solutions working with technology team and within the functional coverage and capabilities of the product

Perform and/or coordinate walkthrough sessions and obtain sign-off from stakeholders

Interact with product and project managers to evaluate new functionalities and solutions

Possess a strong understanding of software development methodologies (Agile Scrum)

Support internal and client testing teams in their activities

Plan and allocate work to the BA team

Communicate effectively with stakeholders to identify real needs and recommend alternative business solutions

4 years of experience as a software engineer

Build and enhanced the Service Desk ticket system using .Net technology.

Enhance Twitter Mobile application which helps the service desk to keep the customers updated with new information. For example, send messages to all the customers with 1 post.

Build CMS system for PHP websites.

Build mobile CMS website.

TECHNICAL SKILLS

Project Management skills:

Assure project’s delivery plan is fulfilled

Assure project’s cost is controlled as plan

Assure project is managed properly with risk management thinking

Assure project’s problems are solved with a timely manner

Manage project’s scope

Business Analysis skills:

Manage collaboration model that serves as liaison among stakeholders

Provide fine communication channels among stakeholders

Analyze business needs, stakeholders’ requirements and system’s requirements

Apply User Story Application/Agile development methodology

Manage Changes/enhancements scope

Create Business Requirement Definition (BRD)

Document Software Requirement Specification

Analyze technical and business impacts of a change

Apply UML to communicate with development team

Quoting a project

Programming language and Tools:

Fundamental data engineering on AWS

Programming Languages: Java, C#, PHP

Scripting Languages: PHP, XML, JSON

Database Management Systems: MySQL, SQlite

Frameworks/ Platforms: Entity Framework,

Management tools: Confluence, Jira, Rally, Smartsheet, Team foundation server (TFS)

Code Controls: SVN

IDEs: Visual Studio

SOFT SKILLS

Good interpersonal skills

Strong oral and written communication skills

Able to work under high pressure

Strategically and effectively learning new concepts and technologies

Good attention to detail

Good organizational, problem-solving, visual thinking, conceptual thinking skills

Effective time management

Managing and motivating people

EDUCATION

2005-2009 Stenden University of Applied Science, Drenthe the Netherlands

International Information and Communication Management (Computer Engineering and Information Technology)

WORKING EXPERIENCE HIGHLIGHTS

1/2025 – Now: Project Manager

Project: Migrate ETL product

Project Description:

Manage data pipelines from ingesting to serving data

Ingest data from a variety of different external sources

Extract data to store into different destinations including AWS S3, AWS Redshift

All the data pipelines are managed and programmed with Directed Acyclic Graph (DAG) files, AWS Glue Jobs

Load data to serve external applications

1/2023 – 12/2024: Technical Business Analyst, Project Manager

Project: Enhancing Search Pages - Cox Automotive

Project Description:

Provide searching ability for Cox Automotive

Provide a search result page (SRP) to display search results

Provide a vehicle detail page (VDP) to show a vehicle listing’s detail

Provide a Bid Widget for end users to perform bid, buy and make an offer for a specific listing

Provide an ability to save a search preference

Email and text end users for new listings that matched saved searches

Provide a series of portable self-sustaining components that can easily be installed on a host site

Responsibility:

Liaison with product department and development team to assure requirement transfer

Recommend solutions for a certain problem

Run daily meetings to administer development progress

Facilitate meetings with relevant stakeholders to solve any development’s roadblocks

Document requirements

Refine and estimate requirements

Plan sprints’ backlogs

Verify build to assure it delivers requirements correctly before deploying it to production

1/2021 – 12/2022: Technical Business Analyst

Project: Revamp Auto Insurance Data Analytic System - Cox Automotive

Project Description:

Evaluate cars to determine their eligibility

Provide quotations for the eligible vehicles

Automatically approve and place insurance orders for eligible vehicles

Provide reports

Responsibility:

Study legacy data funnel

Propose and document new data funnel

Document requirements

Transfer and administer development progress

Refine and estimate requirements

Plan sprints’ backlogs

Verify build to assure it delivers requirements correctly before deploying it to production

12/2019 – 12/2020: Presales + Business Analyst

Assignment: Support Exploring Canada Market

Assignment Description:

Research and investigate logistics trend.

Collaborate and collect information to bridge between demand of improving logistics operation performance with new trending technology such as RPA, Data Analytics, AI and more.

Understand and realize business needs through recommending IT solutions such as Warehouse Management, Transportation Management System, Inventory Management System.

Monitor and support implementing solutions

Responsibility:

Support business development department to explore Canadian market

Gather and put together information to support sales including product information, business processes and product quotation.

7/2018 – 6/2019: Technical Business Analyst

Project: Implement Viet Nam Last Mile Delivery Application

Project Description:

Manage parcel delivery for VietNam market.

Provide multiple portals for different users who are involved in last mile delivery process such as admin, store managers and couriers.

Manage shipping orders, which are gotten from UPS master system itself. Orders are then dispatched to different stores according to the destination’s addresses.

Manage how a physical package is delivered, returned and stored during waiting time.

Administer how couriers receive parcels

Support couriers during delivery until handing over a package.

Responsibility:

Participate in ideation meetings with product owner and project sponsor to understand the real needs of the product

Lead design-athon project that required to bring the entire business idea down to the graphical design features of the product.

Document the high-level business requirement document to scope the business models and obtain stakeholders’ signatures

Document project specification that helped development team on programing the product

Conduct requirements walk through for each iteration

Lead team to conduct user acceptance test to evaluate the built products

2/2017 – 6/2018: Product Owner

Project: Implement MBC Social Media Platform

Project Description:

Develop a social network system in which celebrities can interact with their fans. Contents are digital posts with video and images, posted directly from pages of famous celebs. Followers can then interact by Like, Share or Comment. This system was focused on Middle East and North Africa regions.

The system had two parts which are content management system and frontend website

Content management system is to manage composing contents for the system. Contents were required to pass through review-approve process within this portal before being published live on the frontend portal.

Frontend portals consist of both website and mobile app that present the contents from celebrities.

Responsibility:

Liaison with product owner to make sure that business ideas will be converted to the systems.

Document requirements into stories or backlog items. All these need to be validated properly with technical leads and approved by the product owner.

Work with project managers and technical leads on grooming the backlog to make sure stories are prioritized and dispatched properly into sprints. Sprint sizes were also assessed closely according to team velocity.

Work with developers to make sure that requirements (product backlog items) are understood correctly. In addition, technical issues sometimes could be solved by a small change with an initial requirement. Negotiations are held with relevant people including product owners.

Work with a quality control team to validate test cases to assure that the right product is built right.

Work with other BAs from all the teams to make sure and maintain that designs are consistent across all portals.

6/2011 – 1/2017 : Technical Business Analyst

Project: Maintain SchoolOutfitters - Ecommerce system (https://www.schooloutfitters.com/)

Project Description:

Develop, maintain and continuously enhance this Ecommerce system that distributes school furniture. The system consists of 2 parts which are the Backoffice system (BO) and the ecommerce website. With the BO, it serves as a central system which feeds information for different business departments such as Merchandising, Accounting, Sales etc... The main idea of this BO is to process orders that are created from the frontend website then passes them through a standard fulfillment process, including creating POs and synchronizing it to suppliers’ systems, until they are delivered. An order could be processed automatically till the end without manual handling steps if all info is fulfilled properly and its standard conditions are qualified.

Responsibility:

Work with product owner to understand new enhancements.

Verify feasibility of the new changes with the technical team and update changes to the initial requirements if any.

Transfer ready-to-develop documents to the corresponding team

Answer questions or confirm concerns with product owners during an iteration is carried out.

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