Delivery Driver Customer Service
Resume:
Professional Summary
Professional driver prepared to efficiently transport goods and ensure timely
deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Work History
FedEx:Ground - Delivery Driver
Broken Arrow, OK
12/2024 - 06/2025
Sherwin Williams - Delivery Driver II
Tulsa, OK
01/2024 - 11/2024
LOVE’S CORPORATION - CUSTOMER SERVICE SPECIALIST
Oklahoma City, OK
01/2022 - 12/2023
Maintained upbeat, positive attitude in busy, customer-focused environment.
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Loaded truck and properly secured items to prevent damage for deliveries.
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Worked scheduled hours as required and took on available shifts during holidays and busy periods.
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Managed customer inquiries and complaints in polite and professional manner.
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● Verified accuracy of all deliveries against order forms. Inspected and maintained delivery vehicles regularly to keep in safe working order.
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● Delivered packages to customer doorsteps and business offices.
● Completed on-time deliveries by choosing best and most efficient routes. Improved customer satisfaction by ensuring timely and accurate deliveries of products.
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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
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Operated vehicle safely in highly congested areas with no traffic violations.
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● Completed rush deliveries on tight timetables to satisfy customer needs. Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
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40-60 INBOUND CALLS / CALL CENTER FOR LOVE’S EXPRESS, MLR, CUSTOMER SERVICE, ROADSIDE ASSISTANCE CALLS
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PROVIDING INFORMATION REGARDING TYPE OF SERVICE
NEEDED FOR EACH CALL FOR TRANSPORTATION FUELING
INDUSTRY
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******************@*****.***
Phoenix, AZ 85345
Skills
● Professional phone etiquette
● Strong tying and data entry
● Punctual attendance
● Call Center Experience
● Inbound/Outbound
● Skip Tracing
● Excellent listening skills
● De-escalation skills
● Attention to detail
● Insurance guideline knowledge
● Transmit claims
● Team minded
● Time Management
● Benefit verification
● Electronic/Paper processing
Education
Eastern Arizona College
Safford, AZ
Associate of Arts: Business Technology
MICHAEL STANLEY
MS
360 MEDICAL BILLING SOLUTIONS INC - Medical Billing Solutions Specialist
Oklahoma City, OK
09/2018 - 02/2020
AMERICAN EXPRESS, INC - Customer Service Agent
Phoenix, AZ
07/2016 - 12/2018
AVESIS INC - Customer Care Specialist
Phoenix, AZ
12/2015 - 07/2016
DR. JOHNNY SERRANO MEDICAL OFFICE - Claims/Collections Specialist
Glendale, AZ
09/2012 - 11/2015
PROVIDING SERVICE NEEDS FOR OVER 580 TRAVEL STOPS IN NORTH AMERICA.
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Enhanced customer satisfaction by resolving issues promptly and professionally.
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Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
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Manage healthcare claims invoices and payments. Updating patient data. Processing claims, inbound calls from providers, patients, and insurance. companies. Collecting payments on open unpaid claims.
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Outbound /Inbound calls to merchants to verify credit card processing. Increase or Decrease Credit Card Limits to Merchants Services. Collections on unpaid balances for merchants.
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Customer care for dental services. Inbound calls with high volume. Research and corrected claims for processing. Provider services member services for dental claims.
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Verifying patient insurance, prior to visit, prior authorization, provider services. Collections on unpaid claim balances. Processing insurance claims for procedures inpatient and outpatient services.
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Contact this candidate