Customer Service Virtual Assistant
Resume:
Contact
Phone
Address
PAULA THOMPSON
PROFESSIONAL EXPERIENCE
PROFESSIONAL OBJECTIVE
********@*****.***
Barnstaple District
Jackson Town
Trelawny
Jamaica
Seeking to enhance professional capabilities by working in a growth oriented environment, where I can utilize my skills and expertise. Motivated and highly organized intends to develop customer service and organizational skills while building long lasting relationships. Professional and ready to deliver excellence, timeliness and keen attention to detail. Hard and Soft Skills
Language
English
References
Available upon request
Good Communication Skills
Time Management & Prioritization
Skills
Multitasking and Organizational Skills
Leadership and Supervision
Interpersonal & People Skills
Computer Skills
Observational Skills
Teamwork & Flexibility Talent
Customer Service & Guest Relations
Inventory and Reservation
Management
Food and Beverage Operations
Cleaning and Sanitation Skills
Cash Handling Management
Sandals Ocho Beach Resort 08/2011 - 03/2018
Sandals Royal Bahamian Spa and Off Shore Island 05/2022 - Present Senior Butler
Butler Suite Concierge Agent
Greeted guests warmly, checked them in/out and ensured accurate data entry into the hotel system.
Assisted guests with inquiries, provided information about hotel amenities, and resolved any issues or concerns.
Managed reservations, ensuring accurate room assignments, rates and special requests.
Collaborated with housekeeping and maintenance teams to ensure room readiness and resolve guest requests promptly.
Provided personalized services to guests, including arranging reservations, unpacking and packing and coordinating activities. Assisted in setting up private events and functions, ensuring impeccable service and attention to detail.
Anticipated guest needs and preferences, proactively addressing any concerns and ensuring seamless services.
Ensured all rooms were cared for and inspected according to standards, notified superiors on any damages, deficits and disturbances. Deliver personalized guest services, including arranging special requests, coordinating transportation and anticipating guest needs. Perform daily housekeeping tasks, including make beds, change linens, dust, vacuum and sanitize bathrooms.
Manage VIP services, ensuring seamless check-in/check-out, in-room amenities and private dining experiences.
Maintain the highest standards of etiquette and protocol, contributing to a luxurious and comfortable guest environment
Sandals Royal Bahamian Spa and Off Shore Island 04/2018 - 06/2020 Sunset Jamaica Grand Resort and Spa 11/2009 - 08/2011 Front Desk Agent
EDUCATION
PII and PCI Certificate
Emergency First Responder Training
PII Venza Refresher Course
Guild of Professional English Butler’s Training Certificate Customer Service and Leadership Development Certificate Fidelio and Opera Training
NCTVET Customer Service Certificate
1 GCE Subject - English
1 CSEC Subject - Mathematics
5 CSEC Subjects
English Language
Mathematics
Principles of Accounts
Principle of Business
Office Procedures
NCTVET Telemarketing Certificate
Personal Identifiable Information Training 201*-****-**** Sandals Corporate University 2013 2012
Wyndham Phoenix Hotel 2007 - 2009
Couples Sans Souci Resort 2007
Portmore Community College 1996 - 1997
York Castle High School 1991 - 1996
Pathway Technologies
Provided excellent customer service by assisting guests with check-in/check-out procedures and inquiries. Provided information about hotel amenities, services and local attractions, tailoring recommendations to guest preferences.
Handled guest inquiries and concerns, addressing issues promptly and effectively to ensure guest satisfaction. Coordinated special requests, including room preferences, transportation arrangements and additional services. Wyndham Phoenix Hotel 10/2007 - 06/2009
Guest Services Agent
ACHIEVEMENT
Sunset Jamaica Grand Resort and Spa - Outstanding Team Member Certificate Wyndham Phoenix Hotel
Certificate for Employee of the Month 04/2008
Recognition Medal 03/2009
Sandals Ocho Beach Resort - Certificate of Appreciation Mover & Shaker Team Member 05/2017 Sandals Royal Bahamian - Diamond Talent for the Month 07/2018 Recognition for Most Trip Advisor Comments
AFFILIATION
Calgary Stampede Show-Band Alberta Canada 2016 Reggae Boys Cheerleader 1998
Miss Portmore Festival of the Arts 1997
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