Customer Support Human Resources
Resume:
MERISSA JERRELS
***********@*****.***
OBJECTIVE
Seeking a position in a remote, home based, or office environment, where there is a need for a variety of
customer support services and tasks including — computer knowledge, customer correspondence, organizational
skills, product knowledge, business intelligence, and database program use.
WORK EXPERIENCE
Administration/ Human Resources/ Customer Support April 2018 — November 2024
180 Medical Clinic Houston, Texas
* — Responsible for all administrative operations of the clinic including finance, patient healthcare, and
employee paperwork,
* Confer with clients by telephone or in person about coverages, billing and medical documentation requests.
* Keep records of customer interactions and transactions.
* — Obtain and evaluate all relevant information to handle inquiries and complaints.
Secretary/Receptionist January 2012 —April 2018
Triyar Cannon Houston, TX
+ Answer and redirect calls as necessary.
* — Call clients, check-in visitors, help visitors find offices.
* Set appointments, schedule meetings, and update records.
+ Ensures knowledge of staff movements in and out of organization.
+ Implement and maintain office.
Customer Support Specialist October 2008 -January2012
Interactive Response Technologies Houston, Texas
* — Answer inbound calls from customers
* — Give the best quality of customer service, up- sale and offer products, quality assurance.
* Meet and exceed individual and team sales goals.
* Improved response time and handled escalated matters.
+ Able to assess customer needs quickly and accurately
EDUCATION
Associates Degree Graduate May 2014
Major: Communications
Lone Star College- North Harris Houston, TX
High School Diploma August 2004 -May 2008
Westfield High School \ Houston, TX
SKILLS
+ Skilled in computer software programs such as Microsoft Word, Excel, PowerPoint, and Access. 42 WPM..
+ 15 years of experience in the field of: Customer Service, Bill and Account, and Clerical.
+ Strong Communicator with excellent problem solving skills. Able to work independently and a part of a team.
Contact this candidate