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Customer Support Human Resources

Location:
Katy, TX
Posted:
July 10, 2025

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Resume:

MERISSA JERRELS

*** ******** ** **** ** *****

832-***-****

***********@*****.***

OBJECTIVE

Seeking a position in a remote, home based, or office environment, where there is a need for a variety of

customer support services and tasks including — computer knowledge, customer correspondence, organizational

skills, product knowledge, business intelligence, and database program use.

WORK EXPERIENCE

Administration/ Human Resources/ Customer Support April 2018 — November 2024

180 Medical Clinic Houston, Texas

* — Responsible for all administrative operations of the clinic including finance, patient healthcare, and

employee paperwork,

* Confer with clients by telephone or in person about coverages, billing and medical documentation requests.

* Keep records of customer interactions and transactions.

* — Obtain and evaluate all relevant information to handle inquiries and complaints.

Secretary/Receptionist January 2012 —April 2018

Triyar Cannon Houston, TX

+ Answer and redirect calls as necessary.

* — Call clients, check-in visitors, help visitors find offices.

* Set appointments, schedule meetings, and update records.

+ Ensures knowledge of staff movements in and out of organization.

+ Implement and maintain office.

Customer Support Specialist October 2008 -January2012

Interactive Response Technologies Houston, Texas

* — Answer inbound calls from customers

* — Give the best quality of customer service, up- sale and offer products, quality assurance.

* Meet and exceed individual and team sales goals.

* Improved response time and handled escalated matters.

+ Able to assess customer needs quickly and accurately

EDUCATION

Associates Degree Graduate May 2014

Major: Communications

Lone Star College- North Harris Houston, TX

High School Diploma August 2004 -May 2008

Westfield High School \ Houston, TX

SKILLS

+ Skilled in computer software programs such as Microsoft Word, Excel, PowerPoint, and Access. 42 WPM..

+ 15 years of experience in the field of: Customer Service, Bill and Account, and Clerical.

+ Strong Communicator with excellent problem solving skills. Able to work independently and a part of a team.



Contact this candidate