It Support Specialist
Resume:
Adalberto
Aquino
Jacksonville, FL *****
********@*****.***
Professional Summary
Bilingual IT Support Specialist with over 8 years of experience in technical troubleshooting, network configuration, hardware maintenance, and customer support. Proven ability to diagnose and resolve complex issues in fast-paced environments including telecom, military, and civilian sectors. Fluent in English and Spanish, with strong communication skills and a collaborative mindset. Currently seeking IT support or helpdesk role to leverage recent training and certifications. Currently working toward ITIL, A+, Network+, and Security+ certifications.
Skills
Networking: TCP/IP, LAN/WAN, VLAN, VPN, VOIP, Network Design, Fiber Optics, Coaxial, Copper.
Security & Support: Identify Security Threats, Firewall Management, Software Patching, Backup & Recovery.
Systems & Tools: Active Directory, Windows OS, Remote Desktop Utility, Microsoft Office 365, Ticketing Systems.
Hardware: PC/Laptop Repair, Peripheral Devices, Virtual Migrations.
Other: Quality Control, Customer Service, Bilingual Support (Spanish/English).
Experience
2024 –PRESENT
Wire Technician (IT & Network Installations)/ AT&T
Installed and maintained telecommunications lines, including fiber optic cables and related equipment.
Troubleshot and resolved network issues in home and business environments.
Managed inventory of technical equipment for installation and maintenance tasks.
2020 –2024
Career Development & Medical Leave/
Focused on personal development and completed training in computer user support and my degree on cybersecurity.
Actively prepared for re-entry into the IT field through hands-on practice and self-paced learning.
2019 –2020
Field Technician / Spectrum
Installed and troubleshot internet, voice, and cable services over coaxial and fiber networks.
Maintained customer satisfaction through timely service delivery and accurate issue resolution.
2015 – 2019
AH-64D Aircraft Mechanic / U.S. Army -Fort Bliss, Texas
Conducted maintenance and inspections on aircraft subsystems, engines, and control systems.
Adhered strictly to technical manuals and safety procedures during repairs and installations.
2011 –2014
Tech support / Liberty Cable, San Juan
Delivered hardware/software troubleshooting for residential and small business customers.
Provided customer support and network issue resolution via phone and remote tools.
2008 –2011
Senior Technician (voc/noc) Claro TV /Claro, San Juan
Provided third-level support and escalation for video and network services.
Managed incident reporting, network monitoring, and system updates across teams.
Ensured quality control across telecom infrastructure and handled firewall/security system tasks.
Languages
Spanish (Native)
English (Fluent - written and oral)
Education
2023
Computer User Support Specialist (CUSS) / ACI Learning
2019-2023
Degree Ciber Security / Park University
2015
AH-64D helicopter Mechanic / U.S. Army Advanced Individual Training. Fort Eustis Virginia
2003
Electric Engineering (3 years)/ Universidad Politécnica de Puerto Rico. 377 Ponce de Leon, San Juan, 00918, Puerto Rico.
2000
Hight School Diploma/ Colegio Nuestra Señora de la Providencia. Calle San Ignacio, San Juan, 00921, Puerto Rico
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