Customer Service Data Entry

Brittni Pierce

San Antonio, TX

210-***-**** ️ ***************@*****.***

Professional Summary

Experienced administrative professional with a strong background in office management, customer service, data accuracy, and event/community planning. Skilled in handling confidential information, coordinating schedules, and supporting daily operations in fast-paced environments with professionalism and efficiency

.Skills

Administrative & Office Support

Office & Records Management

Calendar & Meeting Coordination

Document Preparation & Filing

Data Entry & 10-Key by Touch

Multitasking & Time Management

Customer Service & Communication

Front Desk Reception

Conflict Resolution

Vendor & Resident Relations

Phone & Email Correspondence

Empathetic Problem-Solving

Technical Proficiency

Microsoft Office Suite (Word, Excel, Outlook)

Electronic Health Records: Cerner

Property Management Software: Yardi

Financial & Operational Support

Invoice Processing

Insurance Verification & Claims

Payment Collection

Budget Monitoring

Audit Documentation Prep

Compliance & Confidentiality

HIPAA Compliance

HOA Rules & CC&R Enforcement

Policy Adherence

Professional Experience

Patient Access Representative

Conifer – San Antonio, TX

August 2024 – Present

Greet and register patients, collect demographic, insurance, and billing info.

Verify insurance, obtain authorizations, and explain financial obligations.

Coordinate scheduling and maintain HIPAA compliance.

Resolve billing issues with professionalism and empathy.

Use EHR systems (Cerner) and collect payments.

Recognized as top collector in the Emergency Room for consistently exceeding daily and monthly collection goals.

Community Manager

AMG (Alamo Management Group) – San Antonio, TX

April 2022 – June 2024

Function as liaison between HOA boards, residents, and vendors.

Oversee maintenance, compliance, budgets, and board meetings.

Manage contracts, respond to disputes, and enforce CC&Rs.

Desk Claim Auto Adjuster

Allcat – San Antonio, TX

January 2019 – April 2022

Investigate and settle auto claims, ensuring compliance and accuracy.

Review documentation, assess liability, and maintain detailed claim files.

Provide excellent customer service and timely updates to clients.

Assistant Bookkeeper

J.R., Inc. – Converse, TX

February 2018 – January 2019

File invoices, reconcile financial data, and support audits.

Review general ledger for accuracy and resolve discrepancies.

Match purchase orders and manage data entry and document systems.

Leasing Consultant

Roscoe Properties – San Antonio, TX

May 2017 – February 2018

· Greet prospects, conduct tours, and manage lease processing.

· Maintain records using Yardi and assist in marketing efforts.

· Oversee resident concerns and coordinate inspections.

Community Event Planner for residents

Ranked in the top 10% of leasing consultants company-wide for meeting and exceeding leasing targets.

Administrative Assistant – HOA

FirstService Residential (AMS) – San Antonio, TX

April 2011 – May 2017

· Support HOA board and manager with admin duties and records.

· Respond to homeowner inquiries and assist with compliance processes.

· Manage meetings, vendor coordination, and document filing.

Education

High School Diploma

Judson High School – Converse, TX

Graduated: 2006

Texas All-Lines Adjuster License — Issued by Texas Department of Insurance obtained January 2019

Contact this candidate