Customer Success Continuous Improvement

Ed Sanchez, BS, MBA

email: ***.****@*****.*** / Mobil: 346-***-**** / www.linkedin.com/in/ed-sanchez-a885b863

Goal Oriented Manufacturing Manager with experience leading across a variety of manufacturing processes and team sizes. Track record of delivering against company objectives, employee development and exceeding customer expectations. Subscribe to a high-touch, high-visibility leadership style. Gemba Walks are regular practice to identify areas of continuous improvement against company goals and KPI s such as Safety, Quality, Delivery, Inventory and Productivity. Successfully implement practices to standardize processes to improve performance, realize cost savings assure the company growth.

Skills

Customer Success Oriented / Team Building / Results Oriented / Cost Reduction / Leadership / Safety Oriented/ Self- Motivated / Continuous Improvement / Change Agent / Bilingual (Spanish/English).

Manufacturing Operations Manager at Reliance Mixers.

Jan 2025 – Actual Missouri City, TX.

My responsibilities are to manage the process, systems and structure used to produce custom high efficiency mixers and coolers for the plastics, chemicals, batteries, color, food, pharmaceutical and rubber industries efficiently with the best quality at the lowest cost and on time delivery.

Technical Production Engineer at WASP Critical Power Solutions.

Sept 2023 – Jan 2025 Kewanee, IL

Performing as Technical Production Engineer at CPS, a company that provides a full range of low and medium voltage cabinets for a variety of customers such as T & T Canada, Banorte Mexico, Childrens Hospital and more.

My responsibilities were to supervise a group of 23 employees on manufacturing operations, assuring we met engineering, quality specifications and customer requirements, through Lean Manufacturing tools to achieve efficiency, productivity and costs to meet company objectives.

Manufacturing Manager at Trafficware.

September 2014 – March 2022 7 years 3 months Sugar Land, TX.

Performed as Manufacturing Manager at Cubic Trafficware, a company that builds traffic control cabinets for street traffic intersections for a large number of cities mainly in the East Coast and in many others in the US.

My responsibilities were the coordination of manufacturing activities with 96 hourly employees and 4 supervisors for the daily accomplishment of sub-assemblies, PCB s, electrical panels and finished cabinets achieving customer success, on time delivery, operational company cost reductions, productivity, and processes improvements to fulfill the company objectives.

- For three consecutive years I received Extra Mile Award for Customer Satisfaction services.

- Improved FPY in the Panel Line from 50% to 98% when we started to build 100% panels in the plant.

- Implemented Before and After Inspection Sheet in the panel line helping improve Quality throughput

- Implemented 5s in my responsibility areas before the plant started to work in the whole plant implementation.

- Modified Lay Out in production areas adding rolled conveyors to move electrical panels in the panel assembly

line, implemented “U” Shape line based on sequenced operations to improve flow and throughput in POD

assembly line,

Production Manager at Houston Transformer

December 2011 - July 2014 2 years 7 months Houston, TX.

Performed as Production Manager at Houston Transformer a company the use to produce custom transformers and chokes for Oil & Gas companies such as Baker Hughes, Halliburton and more.

My responsibilities were the coordination of 66 employees and 3 supervisors for the daily accomplishment of the production schedule searching for customer on time delivery, quality, operational cost reductions, productivity, and processes improvements to fulfill the company objectives.

- Improved OTD from 45% in 2012 to 59% in 2013 and to 69% by QT2 in 2014 by implementing One Piece Flow in

the Winding and Assembly Lines reducing waiting time improving cycle time.

- Implemented weekly Quality meetings to address quality nonconformance’s performing root cause analysis and

issuing corrective actions.

- Implemented 5S / Safety monthly audits in every production area.

- Reduced OT in 50% from 2012 to 2013.

- Improved Lay Out of Layer Heavy Winding / Assembly into a manufacturing cell.

- Improved Machine Shop Lay Out to reduce cycle time.

- Developed and implemented Standard Work Instructions for the different production processes.

Operations Manager at Marathon Electric

September 2009 - January 2011 1 year 3 months Monterrey N.L. Mexico

My responsibilities were to coordinate the production schedule of a volume of 550 motors per day in a two shifts operation to meet the on-time delivery with customers, quality, safety, and employee efficiency.

-Improved customer order completion from 76% to 91% by configuring the Final Assembly Production Lines based in

product similarities and order size to reduce complexity and improve productivity.

-Implemented Self Inspection for operators in production lines.

-Reduced customer complaints in 25%

-Implemented Self Inspection for operators in production lines.

-Implemented Supplier Quality audits in their facilities help assure components Quality requirements and specifications. ---Implemented Supplier meetings in the plant to review status of CA issued for Quality and delivery problems.

-Reduced motors inventory waiting for parts and rework from + 2500 to less than 100.

-Reduced stators inventory waiting for usage from + 6000 to less than 1,200.

Production Manager & Quality Manager at Emerson Electric Company.

September 1994 - July 2007 12 years 10 months Apodaca N.L. Mexico

Performed as Acting Plant Manager for over 7 years when formal Plant Manager was out of the plant for company activities.

An Emerson facility located in Apodaca N.L. Mexico producing electrical motors with a volume of production of 15,000 motors per day and over 2,400 motor models ranged from 1/7HP to 7HP that were produced in 17 winding lines, 15 assembly lines and 5 sub-assembly areas with 2 CNC lathes for motor end shields and 3 casing lathes and with a work force of +900 hourly and +80 salary employees in three shifts.

Manage the production activities of all three shifts to accomplish the production motor schedule to meet the on-time delivery of Customers Orders, Quality, employee safety and efficiency working with all support departments to address the daily floor issues to ensure Company and Department Goals were achieved and developing the plan according to the yearly budget based on the motor schedule forecast.

Achievements when Quality Mgr.

Jan 2004 – July 2007

-Reduced customer complaints in 7.5 %

-For two consecutive years we had Zero nonconformance findings in our ISO external BSI audit.

-Achieved for three consecutive months, zero PPM s with focus customers.

-Improved customer order completion from 73% to 92%.

- Coordinated monthly visits with focus customers to identify Quality opportunity areas.

-Coordinated ISO activities to ensure compliance with procedures of the Quality System.

-Coordinated Quality department activities such as customer complains responses, FMEA, FPA, AQP, Capability

Studies, Six Sigma Projects, ECO Implementation, gauges calibration, Incoming inspection.

Achievements when Production Mgr.

-As certified Lean Champion and in Structured Solving Problems by an Emerson Program, working together

with all departments, coordinated efforts on Lean Manufacturing and Six Sigma within all respective areas

through Six Sigma projects, Value Stream, Kaizen Events and 5S tools in all operational areas.

-Implemented One Piece Flow in production orders by Sequencing Pull System in rolled conveyors to improve

Quality and Efficiency in the production lines.

-Implemented Self Inspection sheet for operators in production lines.

-Changed Lay Out in production lines from motor belt conveyors to “U” shape rolled conveyor lines working

with One Piece Flow system.

-Developed and implemented cross training program for winding and final assembly lines to flex among them

based on customer’s demand.

-Identified and corrected processes constraints to improve productivity and operational costs.

-Supported implementation and execution of EHS program.

Agregar otros empleos con fechas y roles

Education

Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)

Master’s in Business Administration/Management 2000

Universidad Autónoma de Coahuila

Bachelor’s in Chemical Engineering 1978

Training

Structured Problems Solving Emerson Electric

Lean Champion Development Program Emerson Electric

Demand Flow Technology Emerson Electric

Senior Management ITESM

Continuous Improvement Emerson Electric

World Class Manufacturing Systems Emerson Electric

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