Supply Chain Customer Service

Terra Jones

Houston, TX ***** 713-***-**** **********@*****.***

Professional Summary

Experienced logistics and operations professional with over 15 years of success optimizing supply chain performance, transportation coordination, and customer service delivery within high-impact environments, including extensive tenure at Shell Oil Company. Demonstrates a strong ability to streamline processes, improve service levels, and support compliance across domestic and international operations. Recognized for building collaborative relationships across departments, vendors, and leadership teams to drive continuous improvement, reduce costs, and support strategic business goals. Brings a clear focus on execution, operational reliability, and long-term value creation in complex, fast-paced industries. Core Competencies

• End-to-End Supply Chain & Logistics Optimization

• Oil & Gas Operations Transportation & Distribution

• SAP, TMS, CRM Systems KPI Tracking & Reporting

• Cross-Functional Collaboration Vendor Management

• Process Improvement Lean Tools Root Cause Analysis

• Regulatory Compliance Hazardous Materials & DOT Standards

• Customer Success Relationship Management

Professional Experience

Spring Independent School District – Houston, TX

Guest Educator Feb 2023 – June 2025

• Delivered instruction in varied classrooms, maintaining continuity in student learning.

• Adapted quickly to diverse educational environments while upholding district policies.

• Reinforced communication, leadership, and adaptability through high-engagement teaching.

Shell Oil Company – Houston, TX

Operational Excellence Advisor – CRI/Criterion Division Aug 2018 – Feb 2020

• Led process improvement efforts across global catalyst manufacturing operations.

• Facilitated capability assessments and continuous improvement initiatives in partnership with site leads.

• Conducted value stream mapping and root cause analysis to enhance productivity. Transportation Coordinator – Lubricants Division Mar 2016 – Aug 2018

• Directed daily transportation operations, ensuring compliance and timely delivery.

• Managed freight performance and issue resolution across North American distribution points.

• Collaborated with logistics providers to enhance efficiency and service levels. Transportation Optimization Analyst – Lubricants Division Mar 2013 – Mar 2016

• Designed transportation strategies to improve cost-effectiveness and service delivery.

• Monitored carrier performance metrics and adjusted plans based on analytics.

• Ensured regulatory compliance in domestic and cross-border shipping. Deployment Coordinator – Lubricants Division Mar 2011 – Mar 2013

• Coordinated product flow across distribution centers, suppliers, and plants.

• Identified resource constraints and implemented inventory control strategies.

• Supported process improvements through interdepartmental collaboration. Supply Operations Representative – Lubricants Division Mar 2009 – Mar 2011

• Developed supply planning solutions that reduced packaging and logistics costs.

• Partnered with sourcing teams to align inventory with customer demands.

• Contributed to the development of cost-reduction strategies. Customer Management Specialist – Lubricants Division Feb 2003 – Mar 2009

• Oversaw domestic and international order fulfillment with a focus on client satisfaction.

• Acted as liaison between logistics, customer service, and operations.

• Ensured timely resolution of issues and aligned customer expectations. Inventory Management Specialist – Lubricants Division Feb 2001 – Feb 2003

• Maintained inventory accuracy across multiple facilities.

• Developed reconciliation processes and supported audit readiness.

• Documented inventory workflows to improve process reliability. Education

Letourneau University – Longview, TX

Bachelor of Business Administration / Management (Exp: December 2025) Certifications & Training

• Certified Community Health Worker

• Certified Mental Health First Aid

• Certified Lean Practitioner (Shell)

• Frontline Leadership Training

Technical Skills

• SAP (MM, SD, WM Modules)

• Transportation Management Systems (TMS)

• CRM Tools

• Microsoft Office Suite (Excel, Outlook, PowerPoint)

• KPI Reporting & Data Analysis

Professional Strengths

• Customer Relationship Management

• Strategic Supply Chain Operations

• Compliance & Risk Mitigation

• Team Leadership & Collaboration

• Process Improvement & Standardization

References

Available upon request.

Contact this candidate