A Team Service Desk
Resume:
GERARD KIM
VUNDLA
S ERVI CES T ECHI NI CI AN
I log technical calls as a service desk engineer. I also support and maintain organizational computer
systems, desktops, and peripherals. That includes
installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.
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COVER LETTER
I’m an energetic vibrant service technician. I strive to make a success of all obstacles by overcoming them with great determination and passion. I am a team player, a go-getter, and confident too, I consider myself to be an asset to any organization. I am a great believer in learning something new every day and using the knowledge to better my productivity. I am confident and hardworking, and I make it my priority to exceed both my own and my employer’s expectations. My development in the past has been primarily based on my ability to motivate myself and take the initiative in my daily duties. I am well-groomed and presentable.
Strengths: Positive Attitude
Multi-Tasking
Team Working
Able to handle pressure
Reliable, Honest
Punctuality
Etiquette
Outgoing & Organized
OBJECTIVE:
To play a role in your organization that will offer the potential for growth and opportunity that will broaden my knowledge. I can make a positive contribution to your company and will successfully develop and grow in the process. CONTACT
*********@*****.***
230 Zone 1 Meadowlands Soweto
Soft Skills
89%
SKILLS
EDUCATION
Pace College
Grade 12 - Matric National Certificate
SUBJECTS
English - First Language
Afrikaans - Second Language
Biology
Business Economics
History
Mathematics
PC Training and Business College
IT Essentials & IT Technician and Networking
CompTIA A+ and N+
N.I.I.T
Computer Networking and User Specialist
Birnam Business College
Computer Training Diploma – Advanced Lotus
Accpac Simply Accounting
75%
Technical Skills
Good communication
83%
W E B D E V E L O P E R
*****@***************.***
123 Anywhere St., Any City
reallygreatsite.com
S K I L L S
Web Design
Design
Thinking
Wireframe Creation
Front End Coding
Problem-Solving
Computer Literacy
Project Management
Tools Strong
Communication
E D U C A T I O N
SECONDARY SCHOOL
Really Great High School
2010 - 2014
BACHELOR OF TECHNOLOGY
Really Great University
WORK EXPERIENCE
LEXIS NEXIS SOUTH AFRICA
TECHNICAL SUPPORT REPRESENTATIVE
Identify, investigate, and resolve users' problems with emails, and other communication from users with
inquiries regarding software programming,
connectivity, printing, and similar concerns.
Computer software and hardware. Fields support calls, chats,
PERIOD EMPLOYED
December 1, 2021 – January 3 2023
REASON FOR LEAVING
Project ended
WORK EXPERIENCE
EOH - IOCO 2021
SERVICE DESK ENGINEER
Efficient and effective logging and allocation of
incoming calls and assisting Engineers/ involved
parties in ensuring all calls are attended to and closed. Ensure that all calls are logged within the ITSM tool as per the required operational processes.
Assist team with work overload as and when required and ensure general administration work is up to date. PERIOD EMPLOYED
October 21, 2021 – March 31, 2022
REFERENCE
Lesedi Morake (Technical Support
Representative)
REFERENCE
Percy Sarvhasa (Team Lead)
REASON FOR LEAVING
Career path move
W E B D E V E L O P E R
*****@***************.***
123 Anywhere St., Any City
reallygreatsite.com
S K I L L S
Web Design
Design
Thinking
Wireframe Creation
Front End Coding
Problem-Solving
Computer Literacy
Project Management
Tools Strong
Communication
E D U C A T I O N
SECONDARY SCHOOL
Really Great High School
2010 - 2014
BACHELOR OF TECHNOLOGY
Really Great University
WORK EXPERIENCE
NETSUR IT
DESKTOP SUPPORT TECHNICIAN
Installation and upgrade Office 365 / Office 2016
Upgrade from Windows 7 to Windows 10
Ensure Share point and Teams is installed and
operational
PERIOD EMPLOYED
1 month contract
REFERENCE
Danie Pretoruis - Warcom Business Solutions
Katleho Mahlangu – (Team Leader)
WORK EXPERIENCE
E.O.H. - IOCO
ICT END USER SUPPORT TECHNICIAN
Installation and upgrade of Office 365 and Office 2016 for GPG departments.
SAP Configurations and installations.
Upgrade from Windows 7 to Windows 10
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product
requests
REFERENCE
Vincent (IT Tech Team Lead)
PERIOD EMPLOYED
October 15, 2018 – December 14, 2018
REASON FOR LEAVING
Contract expired
WORK EXPERIENCE
CONSOL GLASS
DESKTOP SUPPORT TECHNICIAN
Install, upgrade, support, and troubleshoot.
Upgrade and set up Windows 7 to Windows 10
Installation of apps
Troubleshoot and Configurations for the printer,
computer hardware, and other authorized equipment. Create mail for users
Back up information
Provide telephonic, e-mail, and onsite support
first-line staff members where further technical
assistance is required
Troubleshooting and resolving technical issues
Onsite diagnosis of technical problems
Interacting with development staff where the solution requires their input
Documentation
PERIOD EMPLOYED
Sept 12 – 14 December 2017
REASON FOR LEAVING
Contract expired
REFERENCE
Folly (IT Field Service Engineer)
Jan Huyzers (IT Field Service Engineer)
BYTES MANAGED SOLUTIONS
CUSTOMER ENGINEER
Perform timely escalation of pending support-related issues for further analysis & resolution
Perform other duties as requested & within areas of expertise.
Troubleshooting of pc hardware, pc software, network
& communication issues
PERIOD EMPLOYED
22 April - Aug 11 –2016
REASON FOR LEAVING
Contract expired
Confidence (Project Manager)
+278*-***-**** / (011) 373
4838
Gersmond (Bytes IT Technician)
WORK EXPERIENCE
TOTAL SA
DESKTOP SUPPORT TECHNICIAN
IT Asset Move from Sandton to Rosebank
Packing and unpacking of IT Assets
Disconnecting and connecting IT devices
Assisting admin
Neat Cabling
PERIOD EMPLOYED
May 21 – May 26, 2015
REASON FORLEAVING
Contract expired
REFERENCE
Dany Nel (Team Leader from IT Empowerment)
Richard De Kock(IT Total SA)
COMUTANET - PRIMEDIA OUTDOOR
ADMIN ASSISTANT
Taxi and Bus Branding / Apply Adverts
Office Admin
PERIOD EMPLOYED
21 January 2013 – 13 December 2013
REASON FOR LEAVING
Contract expired
Lorraine Theron)
Nico Pule
WORK EXPERIENCE
AVENG GROUP IT
DESKTOP SUPPORT TECHNICIAN
Providing technical support to all users
Novell Migration (Groupwise)
Configuration and Troubleshooting for client
Installation and Profile creations
Email Creations – Prep new users
Logging Calls
PERIOD EMPLOYED
8 March 2011 - 30 Oct 2012
REASON FOR LEAVING
Contract expired - roll out project
NATIONALHEALTH LABORATORY SERVICES
IT SERVICE DESK CONSULTANT
Inbound and Outbound calls which emanate on
daily basis
Logging calls, resolving IT technical issues
PERIOD EMPLOYED
August 2008 – October 2010
REASON FOR LEAVING
Resigned for career path move
DIMENSION DATA
Merchants -(Outsourced)
Inbound calls from clients in the UK
Create and edit email addresses
Configuration and Troubleshooting
Assisting clients with Telephone faults
ADSL Technical Support
Setting up email and OS operation
PERIOD EMPLOYED
2008 – October 2010
REASON FOR LEAVING
Temporary assignment
REFERENCE
Abdul Samir (Support Technician Manager)
Clinton Myburgh(IT Service Delivery Manager)
JohnBrouckaert– ISILUMKO STAFFING
ThulaniShabalala
*******.**********@*********.**.**
WORK EXPERIENCE
CALL FORCE DIRECT
CALL CENTRE AGENT
Handling calls
Assisting clients
PERIOD EMPLOYED
11 November 2004 – 31 August 2006
REASON FOR LEAVING
Contract expired
STANNIC - Standard Bank South Africa
CUSTOMER SERVICE CONSULTANT
Inbound call center
Dealing with accounts
Issuing documents
PERIOD EMPLOYED
01 April 1999 – 31 May 2002
REASON FOR LEAVING
Resigned for greener pastures and a
career move
MTN (M-TEL Pty Ltd)
ACCOUNT QUERY CLERK AND CREDIT
CONTROLLER
Resolving account queries
Passingcredit notes
Reconciliation of accounts
REFERENCE
Debbie Meyer - Manager
John Clifton
Zunaid Bulboa - CEO
Contact this candidate