Customer Service Property Manager

Pamela Helms

412-***-**** ***********@******.*** Lake Mary, FL 32746

CAREER OBJECTIVE

Results-oriented professional with extensive experience in customer service and management. Proven ability to lead teams and manage operations while providing excellent customer service. Demonstrated success in developing strategies to improve customer satisfaction and loyalty, increase revenue, and reduce operating costs. EXPERIENCE

CLIENT SERVICES COORDINATOR, Orlando, Florida

Optavise, July 2022-Present

• Analyzing relevant subject matter, statistical analyses & forecasting.

• Tracking clients objectives to ensure they are being met.

• Utilized advanced analytics tools to uncover meaningful insights from large datasets. Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.

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• Made appropriate account corrections to resolve customer problems.

• Advising and engaging with clients key executives and operation team members.

• Receive and respond to calls & emails in a timely matter. COMMUNICATIONS SPECIALIST, Lake Mary, Florida

Listed.com, January 2021-June 2022

• Conducted inbound and outbound communication utilizing complex telecommunication equipment.

• Supported crisis communications and outreach to stakeholders inside and outside of organization.

• Walk Customers through their 1st steps of their Home Buying or refinancing journey.

• Leveraged software to create documents, spreadsheets and presentations. Employed effective verbal and written communication skills to communicate and interact with all levels of organization.

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• Attention to detail & able to multitask.

PROPERTY MANAGER, Pittsburgh, PA

Oxford Development Co, July 2017-October 2019

• Negotiated and executed new leases, renewals, and terminations.

• Planned, scheduled, and coordinated general maintenance and major repair projects.

• Met benchmarks for occupancy, rent collections and timely compliance paperwork.

• Implemented marketing strategy to meet predetermined vacancy standards.

• Coordinated tenant move-in and out process and orientated new tenants to property.

• Assisted or prepared annual budget for property.

• Operated property within budgeted income and expense guidelines. ASSISTANT PROPERTY MANAGER, Monroeville, Pa

Oxford Development, January 2012-July 2017

• Facilitated regular inspections of property and grounds.

• Interviewed and screened prospective residents for qualification of occupancy.

• Marketed vacant space to prospective tenants through leasing agents.

• Supported accurate financial records and timely rent collection.

• Kept tenant and office files organized, properly maintained and secured.

• Conducted apartment tours for potential tenants to showcase available units and answer any questions.

• Coordinated with vendors and contractors for repairs and maintenance of the property. EDUCATION

ASSOCIATE IN SCIENCE (A.S.) IN ACCOUNTING, Monroeville, PA Community College of Allegheny County, June 2019

ASSOCIATE IN ARTS (A.A.) IN BUSINESS, Pittsburgh, PA Duffs Business Institute, May 1992

HIGH SCHOOL DIPLOMA, Pittsburgh, PA

Carrick High School, June 1987

SKILLS

All Microsoft Software 45-50 Wpm Uses Multiple Computer Screens All Phone Services One Note

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