Home Health Customer Support

Rugina Tyree

Country Club Hills, IL • +1-773-***-**** • ************@*****.***

Home Health/Customer Support

To obtain a position that will allow me the opportunity in which I can fully utilize my experiences, abilities, and education to reach substantial financial gain while contributing to the success of the organization.

(Reliable, Prompt, Meet Deadlines, and Able to work alone or with team) type 35-45 wpm WORK EXPERIENCE

ADDUS HEALTHCARE 06/2008 - Present

Home Care Aide Homewood, IL

Assist seniors w/daily activities such as mobility assistance when walking, stairs, etc; minor home chores such as light cooking, cleaning (dishes and linen), and errands. LIVEOPS CORPORATION 02/2022 - 11/2024

Telephone Operator

Rehire- Answered phones to take orders for products purchased thru the home shopping network and/or other televised infomercials. Taken calls/offered support for companies such as: Assurance where we offer Seniors who has Medicare additional benefits such as Dental and Vision benefits as well, Assisted callers with credit card Donations to American Red Cross for people in need, and assist some customers with submitting an insurance claim for flood or fire damages in certain areas of the USA via Oracle System. BRIGHT STAR HEALTHCARE 02/2022 - 01/2023

Home Health Aide Tinley Park, IL

Assist seniors w/daily activities such as mobility assistance when walking, stairs, etc; minor home chores such as light cooking, cleaning (dishes and linen), and errands. TELASSIST 11/2017 - 11/2021

Telephone Representative Burbank, IL

Assisted Callers with lead generations to request service from clients, Process credit card online Purchases for customers, take urgent messages for Real Estate Offices, Hospitals, Attorneys, and contact Property Owners's maintenance team for tenants in need of immediate repair service. ALORICA Merged to WEST CORPORATION 03/2001 - 02/2018 Virtual Telephone Operator

Answer phones to take orders for products purchased thru the home shopping network and/or other televised infomercials. Take calls/offer support for companies such as: HSN, Proflowers, Toys R Us and Sirius/XM Satellite Radio as well.

TELETECH/project: Best buy 09/2014 - 11/2017

CHAT COACH

Assist agents in providing exceptional Customer Service to customers who may need to modify an online order, refund, cancellation of an order, change of address, and/or home delivery date change, etc. BETTS REALTY & ASSOCIATES 09/2000 - 03/2005

Real Estate Agent Evergreen Park, IL

Commission only Assisted homeowners and buyers with the purchase/sell of Residential properties. Produced 20 closings as an agent. Created a portfolio via Powerpoint for advertising to promote my sales. BANK OF AMERICA 01/1988 - 09/2001

Administrative Assistant, Private Investments Chicago, IL Administrative duties such as answered phones, taken messages, sorted/distributed mail, faxed/Xeroxcopied documents, filed reports, sent out Airborne/FedEx packages, provided documents via email, ran errands, Electronic Trading (Sold/Bought securities), data entry, created Presentation booklets/charts via PowerPoint for 2 Portfolio Managers which showed each of their clients their individual account performance portfolio and fluctuation in the stock market. Researcher Assistant Chicago, IL

Answered phones/handled research requests, retrieved Analyst reports, financial documents, credit rating agency reports, news articles from Lexis/Nexis for various public companies. Provided Dun & Bradstreet - Business Information Reports and OneSource Corporate Overviews for private companies. Monitored companies for specific information, created Labels, Xerox copied reports/faxed/filed documents information, sent out Airborne packages, search historical data on microfiche/microfilm, assumed other duties and work w/others to accomplish multiple projects as needed such as Lockbox/Register Mail. Listing of products used: Lexis/Nexis, Bloomberg, News Edge/First Call, Standard & Poor's Rating/Moody's Rating/ Duff & Phelps ratings materials, etc.

Order-taker, US Messenger Services Chicago, IL

Prepared order tickets for messengers to pick-up and deliver packages in downtown loop area. Worked with U.S. Messenger Services.

General Clerk/Dispatcher Chicago, IL

Delivered internal mail to each floor, dispatch incoming and outgoing mail within bank buildings. Gathered Lockbox/Register mail experience as well. CONTINENTAL BANK Merged to BANK OF AMERICA 01/1987 - 01/1988 Mail Distributor - HS Work-Study Program Chicago, IL Consolidated and sorted material into envelopes for bank distribution. Correlated, sealed, stuffed, sorted,

& matched bank statements. Fed envelopes through a Postage machine for outgoing regular mail services.

EDUCATION

Associate in Arts (AA) in Business Administration

Harold Washington College Chicago, IL • 09/1989 - 06/1991 Diploma

Gage Park High School Chicago, IL • 01/1984 - 01/1988

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