Talent Acquisition Employee Relations

Jennifer J. Sasso

Cell: 716-***-****. *** Deer Street Dunkirk, New York 14048 E-mail

Address:*************@*****.***

** ***** ** ********** & Management experience:

Proven history of leading HR teams, setting HR strategy, and aligning HR policies with organizational goals. Employee Relations Expertise: Strong ability to mediate conflicts, implement employee engagement programs, and maintain positive work environments. Compliance & Legal Knowledge: In-depth understanding of employment laws, regulations, and industry standards (e.g., ADA, FMLA, EEOC). Talent Acquisition & Retention: Experience in developing recruitment strategies, building talent pipelines, and improving retention rates. Compensation & Benefits: Expertise in designing competitive compensation structures, benefits programs, and performance management systems. Change Management: Experience in leading organizational changes, including restructuring and mergers. Data-Driven Decision Making: Ability to utilize HR metrics and analytics to drive decisions and improve organizational performance. Training & Development: Skilled in developing and implementing employee training programs to foster professional growth and improve organizational performance. Sales with New Business Development Account Management Qualifications: Sales Leadership: Demonstrated success in leading and mentoring sales teams, driving revenue growth, and achieving sales targets. Strategic Planning: Experience in creating and executing sales strategies that align with company goals, expanding market share, and increasing profitability. Market Analysis & Forecasting: Skilled in conducting market research, competitive analysis, and sales forecasting to identify opportunities and challenges. Client Relationship Management: Expertise in building and nurturing relationships with key clients, ensuring customer satisfaction, and increasing customer retention. Negotiation Skills: Strong ability to close high-value deals and navigate complex sales negotiations. Performance Metrics: Proficient in using CRM systems and analytics tools to track sales performance, set goals, and drive team success. Budgeting & Financial Acumen: Knowledge of budgeting, P&L management, and resource allocation to meet sales objectives. Cross-Functional Collaboration: Ability to work with marketing, product development, and operations teams to ensure sales strategies align with broader business objectives. Ensure sales strategies align with broader business objectives.

April 2024 to Present

Independent Contractor Shopper and Delivery Driver Chautauqua County N.Y. Walmart-SPARK, Lyft, UberEATS, Instacart Shopper, & Delivery Driver Deliver orders and shop for online customers. Providing excellent customer service, accurate orders, and one-time deliveries. Load and unload orders at delivery locations in a timely fashion. Deliver items to customers on desired schedules by managing time efficiently and planning effective routes. Select best-quality perishable items such as meat and produce per customer's order. Confirmed all selected items were in excellent condition with intact packages. 10/2019 – January 2025

Self Employed National Human Resource Consultant/Career Advisor/ Privately contracted to advise and consult for organizations on a contract basis. Specializing in the following but not limited to; recruitment strategic sourcing, employee onboarding, tracking KPI implementation, internal staff training, core team development, performance evaluations, companywide compensation analysis, benefits payroll system conversions, I9 auditing legal compliance, company mission statements, branding, creating SAPs, procedure, and policy development. Marketing rewriting, sales solutions and more. Auditing to ensure legal compliance with NYS DOL, OSHA, DOH, EEOC regulations. Taught managers and superstar training on how to lead a team. Also conducted internal investigations, performance reviews, and created company branding and implemented culture development and mission statements. Coordinated all staff training and facilitated meetings. 1/2015-July 2019 TxMQ

Account Manager Direct Placement Recruiter Remote Office Specializing in Engineering and Senior Operations Manufacturing Recruiting Account Manager for a nationwide engineering and senior manufacturing firm. TxMQ client base specializes in various positions such as engineering fields, manufacturing plant operations and various specialized positions. 12/2012-12/2014 Kelly Services Partnered Staffing Management On-Site Manager, Partnered Staffing On-Site Manager Nestle Purina Dunkirk, N.Y Manage two hundred Kelly Services temporary employees and Kelly Operational staff On-site and local office. Managed and increased the account by 30% to a 3-million- dollar account over 2 years. Managed all operational procedures, payroll administration, PeopleNet time clocks, all employee relations, work-man’s compensation claims, safety OSHA regulations and audits, accident investigations, employee management, managed all aspects of the account. 3/2009-12/2012 Petri Baking Products, Inc. Silver Creek, N.Y Human Resources Payroll Manager

Managed all Recruiting, Hiring, On-boarding orientation and Benefit Administration Administration of weekly company-wide payroll, pay increases, garnishments, deductions, etc. Process payroll for over 250 employees utilizing ADP Pay Expert. Approval and processing of all employees’ timecards ADP EZLabor timecard manager. Manage hiring, recruitment, and conduct new hire orientation training. Responsible for all employee health and dental insurance enrollment, life insurance, 401k, taxes, flexible spending accounts, benefits. interviewing, hiring, and facilitating all new hire orientations. Maintain ADP HR systems for the entire company. Maintain security access for all employees’ and identification badges and timecards. Sourced and recruited all staff. Interviewed and facilitated company orientation and all staff training. 2/2004-1/2009 Transport Systems of Western New York DBA: Path Truck Lines Dunkirk, N.Y Human Resource Manager/Director of Recruiting Developed and executed six multi terminal development of all recruiting plans. Hired drivers', and owner operators in six terminals east of the Mississippi located in NY, TN, PA, and IN. Managed the payroll department, overseeing eight payroll clerks. Processed workman’s compensation enforced labor laws, disability claims, and NYS unemployment. Conducted union meetings and negotiated benefits. Managed terminal managers to determine the effectiveness of recruiting plans. Managed the implementation for each specific location. Coordinated and set up all company-wide events. In charge of all correspondence regarding company sales and marketing. 09/2003-2/2004 AL pharma Pharmaceuticals/ParMed) Niagara Falls, N.Y Pharmaceutical Sales Account Manager Pharmaceutical generic prescription drug sales, healthcare equipment and customer service to independent pharmacies and hospitals across the United States. Responsible for over two hundred accounts which included customer service, accounts payable, collections, billing. Product sales included over 2,000 different generic brand medications. 3/2001-9/2003 Citizen CPR, Inc. Lakeland, FL

Program Training Director/Human Resource Manager

Directed non-profit programs for American Heart Association and American Safety & Health Institute training center. Programs directed included cardiopulmonary resuscitation, AED training, professional CPR and first aid classes for Polk County, FL Supervised and scheduled programs, bookkeeping, processed trainers’ payroll, assessed billing and collected payments for all public and private classes held. Upheld accounts for payable and bookkeeping for all programs. Coordinated trainers for classes and formulated new business as well as public relations. Supervised office staff, trainers and coordinated volunteers within the community. 11/2000-2/2002 Lakeland Memorial Gardens Funeral Home Bartow, FL Family Services Counselor

Empathy & Compassion: with strong ability to provide emotional support to grieving families, offering guidance with sensitivity and respect during a challenging time. Excellent verbal and written communication skills to effectively interact with clients, funeral service providers, and other stakeholders Counseling Expertise: Grief counseling techniques with the ability to help families through the emotional and practical aspects of funeral planning. Indepth understanding of funeral traditions, ceremonies, and rites for various cultures and religions, ensuring respectful and appropriate services. It is an ability to offer and explain funeral products and sell services, such as caskets, urns, and pre-arranged plans, ensuring that families understand their options. Legal & Regulatory Knowledge: Familiarity with funeral industry regulations, local laws, and the ethical standards related to the provision of funeral services. Strong organizational skills managing multiple clients' needs, coordinating service details, and ensuring all aspects of the funeral are managed promptly. Crisis Management, managed situations with calm and professionalism, helping families navigate immediate decisions under emotional stress. Cultural Sensitivity: Understanding of diverse cultures, religions, and customs to provide funeral services that are respectful and in line with family traditions. Quick thinking and the ability to resolve issues that arise during funeral arrangements or in response to family concerns. Careful attention to every detail, from paperwork to service coordination. 4/2000-10/2000 Dynamic Educational Systems Inc. Job Corps Tampa, FL Job Placement Officer Provided career placement to Job Corps student graduates, in the Tampa Bay Florida area. Facilitated career counseling workshops, case load of 80-130 students per month. Functioned as a liaison between community agencies and students providing job placement, or further education. Responsible for connecting graduating Job Corps students with suitable employment opportunities by actively seeking out employers, matching student skills to job openings, providing career counseling and job search assistance, and ensuring successful transition into the workforce following completion of the Job Corps program; essentially acting as a dedicated career placement specialist for Job Corps participants. 4/98-4/00 Jamestown Boys and Girls Club Jamestown, NY Program Director Directed Holistic Pregnancy prevention program for 45 10–13-year-old participants. Supervised all programming staff and volunteers. Coordinated all youth activities and summer enrichment programming. Provided 24-hour crisis interventions/outreach to group members and their families. 1/96-4/98 & 1/03-6/03 JC Penney Department Store Chautauqua Mall, Lakewood, NY Advertising/Visual Display Supervisor/Loss Prevention Creative Design graphic design, visual merchandising, and creating compelling in-store displays that align with brand identity and marketing goals. Advertising Campaign Management: planning, executing, and managing visual advertising campaigns across various retail channels, including digital, print, and in-store displays. Understanding of retail trends, customer behavior, and how visual advertising influences purchasing decisions and store traffic. Project Management Skills: Ability to manage multiple advertising projects simultaneously, ensuring timely delivery and adherence to budgets. Branding & Visual Communication: translating brand messaging and promotional strategies into visually appealing, customer-focused designs. Data-Driven Decision Making: Proficient in analyzing performance of visual displays and advertising campaigns. Using data and metrics, adjusting strategies to improve results. Collaboration with Cross-Functional Teams: Worked closely with marketing, merchandising, and sales teams to create cohesive campaigns and visual strategies. Proficient in design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant software for visual content creation. Managed store layout, traffic flow, and how visual displays can drive customer engagement and increase sales. Diligence & Quality Control: Ability to ensure that visual displays are on-brand, meet quality standards, and align with seasonal trends. Strong ability to present and explain visual strategies to senior management, store teams, and external vendors.

Education

Payroll Laws and regulations courses Payroll Laws and regulations course Certified in NY State Motor Vehicle Association Highway Watch Safety program. New York State motorcycle driving training course certification. Cat Eyes Anti-Terrorism civilian training certification

● Graduate of Chautauqua County Sheriff's Academy: N.Y. New York State Certified Police Officer. Village of Fredonia Police Department, Road Patrol Police Officer 1994-1995.

● Herkimer County Community College Herkimer, New York studied Associate’s in criminal justice. Law/Human Services: 1991-1993 President of Criminal Justice Club, 2-year elected term.

● 1992/1993 Professional police training internship with Oneida County Sheriff’s Departments Road patrol investigations.

● Formal Internship with New York City Police Department 6th district ChinaTown police road patrol. Fredonia State University; NYSSSA New York State Summer School of the Fine Arts: Selected by portfolio review: awarded numerous meritorious achievement awards and academic gold key. Programs focus on artistic excellence, cultural diversity, and academic growth through immersive, highquality arts education. arts education. Provided young artists from diverse backgrounds across New York State with equitable access to world-class training and mentorship in visual arts, media arts, and theatre. 1991 Fredonia High School graduate majoring in fine art and business. 1995 to Present- Executive Board Member St. Joseph’s Catholic Cemetery Sheridan, New York. Assisting President in the cemetery maintenance managment of a local non-profit New York State cemetery. Responsibilities include assistance in maintaining records, payroll, filing, board letter reports, assisting families planning burials, and grounds maintenance.

References:

● Natalie Kress Director of Staffing TxMQ- 716-***-****

● John Steve Waite- 716-***-**** Retired Deputy Sheriff Chautauqua County

● Allan Bartley Director of IT 404-***-****

● Julio Montalvo Manufacturing 716-***-****

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