Continuous Improvement Food Safety
Resume:
Ahmed Ragab
Hafez
QHSE E XPERT MANAGER
D I R ECTOR
Details
Dammam
Saudi Arabia
*****.**@*******.***
Skills
Quality Management
Auditing Skills
Strategic Thinking
Training Activities
Customer Satisfaction
Business Process Improvement
Product Design
Culture Change
Business Partnerships
Process Control
Consulting
Cost Reduction
Innovation
Problem Solving
Organization Development
Success Driven Person
Profile
Strategic and results-driven QHSE Senior Manager with over 20 years of experience driving operational excellence, lean manufacturing, and compliance with ISO standards. An expert in auditing, consultancy, and training for ISO 9001, 14001, 45001, 22000, HACCP, and FSSC. Skilled in product development and technical packaging mastery, leading large teams, implementing data-driven improvements, and fostering a culture of safety and quality. Proficient in leveraging machine learning and analytics to streamline processes. Recognized for leadership, cross-functional collaboration, and a proactive mindset that blends technical acumen with creativity Employment History
Senior Consultant, TSIC, Dammam
OCTOBER 2 0 2 4
Consultant, Trainer, and Auditor for ISO Standards and Food Safety Systems Key Responsibilities:
• ISO Auditing & Compliance: Conducted internal and external audits for ISO 9001, 14001, 45001, and 22000, ensuring compliance, addressing non-conformities, and supporting corrective actions.
• Consulting & Training: Delivered consultancy services and specialized training on ISO standards, HACCP, and FSSC, improving certification readiness and staff competency.
• HACCP & Food Safety: Implemented HACCP plans, conducted hazard analyses, and enhanced food safety systems in line with global standards.
• System Development & Risk Assessment: Designed integrated management systems, performed gap analyses, and recommended improvements for ISO certifications.
• Continuous Improvement: Guided organizations on CAPA, root cause analysis, and continuous improvement initiatives.
• Key Achievements: Helped organizations achieve ISO certifications, enhanced operational efficiency through training, and strengthened food safety compliance.
QHSE Senior Manager, Savola Group, 10th of Ramadan, Egypt OCTOBER 2 0 2 1 — S E P T EMBER 2 0 2 4
Key Responsibilities and Achievements
• Led a transformative cultural shift emphasizing behavioral safety and quality, resulting in a robust improvement in safety practices and systems.
• Strategically implemented safety protocols, reducing Lost Time Injuries (LTI) from 7 in 2021 and 2022 to 1 in 2023, showcasing a significant enhancement in the safety culture.
• Directed Safety, QA, QC, and Product Development functions with a team of five managers, ensuring seamless coordination and process optimization.
• Achieved a 25% reduction in customer complaints and decreased product returns from 3% to 1.7%, reflecting enhanced customer satisfaction and system efficiency.
• Spearheaded training initiatives to upskill the workforce, creating a skilled and safety-conscious environment.
Languages
English
Arabic
• Collaborated across departments to drive key projects, optimizing performance and fostering teamwork.
• Consistently maintained NFSA white-list status, achieving an exceptional 96% score for EL-Maleka plants in August 2023.
• Successfully managed high-value projects worth 5 million EGP, delivering results on time and within scope.
Quality Manager, Flex P Films, 6 of Oct City, City APRIL 2 0 2 1 — OCTOBER 2 0 2 1
Key Responsibilities and Achievements
• Streamlined production protocols to enhance efficiency, reduce errors, and foster a culture of continuous improvement.
• Ensured strict compliance with industry regulations and standards, mitigating risks and protecting the organization's reputation.
• Led a multi-disciplinary team, promoting collaboration, accountability, and a commitment to excellence.
• Implemented rigorous quality control measures, reducing defects, ensuring product integrity, and boosting customer satisfaction.
• Developed and executed structured training programs, enhancing team skills, morale, and overall department performance.
• Partnered with supply chain teams to ensure timely and cost-effective procurement of high-quality materials.
• Achieved substantial cost savings by identifying and eliminating process inefficiencies.
• Successfully completed key projects on time and within scope, meeting all objectives.
• Introduced safety protocols, creating a safer work environment and significantly reducing workplace accidents.
Quality & Product Development Director, Rowad Plastics BU, Tasnee, Dammam, Saudi Arabia
JANUARY 2 0 1 8 — MARCH 2 0 2 1
• Directed product development and QHSE departments, devising strategies to meet organizational goals and industry standards.
• Led the creation of 12 new BOPP grades, supporting market penetration and meeting customer requirements.
• Ensured compliance with stringent quality standards, securing BRCGS Issue 5 and 6 certifications twice with an "A" grade.
• Conducted process revisions and improvements, enhancing operational efficiency and reducing costs.
• Fast-tracked IMS certification upgrade to 2015 standards in 45 days, achieving savings of 2.3 million SAR.
• Implemented operational improvements to boost profitability while maintaining top-quality standards.
• Strengthened safety protocols, creating a secure work environment and reinforcing adherence to QHSE standards.
QHSE Manager, Rowad Plastics BU, Tasnee, Riyadh, Saudi Arabia F E BRUARY 2 0 1 7 — JANUARY 2 0 1 8
• Developed and implemented QHSE policies aligned with strategic objectives, fostering a culture of safety and environmental consciousness.
• Ensured compliance with local and international regulations, preventing legal liabilities and enhancing operational standards.
• Conducted risk assessments, identified hazards, and implemented preventative measures to mitigate risks.
• Led incident investigations, ensuring proper documentation and corrective action implementation.
• Designed and delivered QHSE training programs, increasing workforce awareness of safety and quality requirements.
• Implemented cost-efficient measures, reducing operational expenses without compromising quality and safety.
• Built and led a high-performing team, promoting accountability and continuous improvement for better outcomes and employee satisfaction.
• Strengthened partnerships with regulatory bodies and industry organizations, boosting the company's profile and compliance.
• Introduced innovative process enhancements, earning senior management commendations for operational optimization.
• Improved customer satisfaction through rigorous quality control, increasing retention rates and receiving positive feedback.
Quality Manager & Q Pillar Leader, Obeikan SIG Combibloc, Riyadh, Saudi Arabia
DECEMBER 2 0 1 5 — F E BRUARY 2 0 1 7
• Led the quality team, managing organizational structure, staffing, budgeting, and performance assessments.
• Oversaw the quality pillar within an integrated work system, ensuring alignment with company standards and objectives.
• Directed the quality aspects of a mega-project for a new extrusion line, facilitating validation and ensuring compliance with quality benchmarks.
• Managed plant and warehouse quality processes, ensuring adherence to established standards.
• Maintained detailed quality reports and presented monthly and quarterly updates to top management for strategic planning.
• Spearheaded strategic quality initiatives, focusing on continuous improvement and industry best practices.
• Developed numerous SKUs, qualifying new materials and suppliers, achieving cost savings of 0.5 MM SAR in 2016.
• Successfully led the qualification of a new extrusion line with a €25 MM budget, meeting all quality and performance goals.
• Enhanced operational efficiency and product compliance through targeted quality initiatives.
• Innovated the reporting process, enabling informed decision-making with structured monthly and quarterly reviews.
Quality & Safety Manager, MS Perfume & Cosmetics, Jeddah, Saudi Arabia MAY 2 0 1 4 — DECEMBER 2 0 1 5
• Developed and implemented verification programs to enhance product quality, significantly reducing non-conformance rates.
• Ensured compliance with SFDA, Civil Defense, and MODON regulations, maintaining seamless plant operations.
• Administered QA reporting processes and coordinated internal and external audits to uphold quality standards.
• Made critical technical decisions impacting product costing and customer satisfaction, leveraging risk assessment and compliance strategies.
• Achieved substantial cost savings through meticulous oversight and strategic decision-making, positively impacting profitability.
• Enhanced product quality and customer satisfaction by introducing innovative verification processes, reducing non-conformance instances.
• Steered the plant to full compliance with stringent regulatory requirements, avoiding fines and ensuring operational continuity. QA Technical Expert, Procter & Gamble (P&G), 6 of Oct City, Egypt AUGUST 2 0 1 1 — S E P T EMBER 2 0 1 3
During this period, I led the QA initiatives in warehouse and logistics operations, focusing on implementing robust systems and standards to enhance efficiency and compliance. Key accomplishments included:
• Establishing stock location systems and temperature controls in warehouses to meet material storage condition requirements.
• Playing a pivotal role in warehouse relocation projects, ensuring a seamless transition while maintaining strict adherence to quality standards.
• Overseeing the implementation of FIFO (First-In, First-Out) inventory practices to improve stock rotation and minimize waste.
• Spearheading projects such as the installation of shuttered shipping docks to enhance operational efficiency and security.
• Approving and standardizing warehouse SOPs (Standard Operating Procedures) and managing MOC (Management of Change) processes to ensure operational consistency.
• Achieving a score of 8 in warehouse-specific QAC KE's, reflecting excellence in quality and compliance metrics.
• Implementing a traceability system capable of providing 100% accuracy in real-time, ensuring streamlined operations and compliance with audit requirements.
QA/QC Leader, Procter & Gamble (P&G), 6 Of Oct City, Egypt AUGUST 2 0 0 7 — J ULY 2 0 1 1
During my tenure as Fem Care QA/QC Leader at P&G, I played a critical role in elevating quality standards and operational efficiency in the Egypt Fem Care plant, which became the LCC (Low-Cost Country) platform. Key achievements included:
• Leading the installation and qualification of LCC lines, ensuring they delivered high-standard products that positioned the plant as a regional benchmark.
• Actively participating in vertical startups for LCC lines, driving swift and efficient project execution.
• Managing the QC team to achieve significant improvements, including a 70% reduction in PPM (Parts Per Million) for Fem Care products, a 50% reduction in consumer complaints, and a 40% reduction in SQM (Supplier Quality Management) issues.
• Successfully directing major projects such as Agility and RTCIS, ensuring they met or exceeded objectives.
• Seamlessly merging NQS (New Quality Systems) with the production team, fostering a collaborative and integrated approach to quality assurance. Baby Care QC Team Leader, Procter & Gamble (P&G), 6 of Oct City, Egypt AUGUST 2 0 0 5 — J ULY 2 0 0 7
During my tenure in Baby Care at P&G, I led quality control initiatives and drove key technical and operational advancements. Key accomplishments included:
• Leading the QC team and serving as the leader for KE4 (Technical Standards), KE5 (SOPs), KE6 (Validation), and the pest control system, ensuring compliance with global standards.
• Spearheading the qualification of Baby Care Line 3, ensuring its successful startup and adherence to quality requirements.
• Collaborating closely with the R&D team to address customer complaints, resulting in significant improvements to the formula card, line processes, and centerline operations.
• Playing a critical role in reducing customer complaints through innovative solutions and process enhancements, contributing to a stronger focus on consumer satisfaction and operational excellence.
Lab Analyst, Procter & Gamble (P&G), 6 of Oct City, Egypt AUGUST 2 0 0 3 — J ULY 2 0 0 5
During my tenure as a Lab Analyst at P&G, I was responsible for ensuring the highest quality standards through comprehensive analytical and system management roles. Key contributions included:
• Conducting detailed analyses of raw materials, packing materials, and finished goods samples to ensure compliance with quality specifications.
• Serving as the Quality SAP key user, streamlining quality data management and reporting processes.
• Acting as the owner of the Lab Kaizen system, driving continuous improvement initiatives to enhance efficiency and accuracy in laboratory operations.
• Managing the lab validation system, ensuring all equipment and processes met stringent validation and calibration requirements.
• Overseeing the Quality Window system to provide real-time insights and monitoring of quality metrics, ensuring prompt issue identification and resolution.
Shift leader, Paper Plast Co., 6 of Oct City, Egypt JANUARY 2 0 0 1 — J ULY 2 0 0 3
During my time at Paper Plast Company, I started as a plastic machine operator and was subsequently promoted to Shift Leader in production. My role encompassed overseeing the plastic blown film department, flexo printing department, and cutting department. Key responsibilities and achievements included:
• Monitoring and managing production processes across multiple departments to ensure optimal performance and efficiency.
• Ensuring high levels of productivity while maintaining strict control over costs and resource utilization, including manpower allocation.
• Upholding quality standards by closely monitoring production outputs and implementing corrective actions as needed.
• Promoting and enforcing safety protocols to create a secure working environment for all team members.
• Leading and coordinating a diverse team to achieve production targets and improve overall operational efficiency.
Education
Diploma in QC & QA, Cairo University
NOVEMBER 2 0 2 1
Bachelor of Science in Chemistry, Cairo University MAY 1 9 9 9
MBA, RBC College
NOVEMBER 2 0 2 3
Master's degree Quality, Cairo University, Statistical Faculty, Cairo 2 0 2 4
Thesis The Effect of The Six Sigma Methodology On
Improving The Performance of Industrial Organizations
"Case Study "
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