Delivery Driver Service Associate

JD Jose Mario Dominguez

Brandon, FL ***** 813-***-**** ********.**********@*****.***

PROFESSIONAL Organized Food Delivery Driver offering consistent record of fast deliveries and SUMMARY friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Responsible delivery driver brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.

Motivated delivery driver specializing in operating dry-boxes, reefers, box trucks and semi tractor-trailer combinations. Current E license with E endorsement, as well as certifications in pallet jack and forklift operation.

Physically fit Truck Driver works great with vans and other light delivery vehicles.

Supports business objectives by reliably meeting delivery and pickup schedules.

Multitasks and solves problems well to stay on top of fast-paced work.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level custumer service associate position. Ready to help team achieve company goals.

Experienced costumer service associate with over 2 years of experience in Walmart. Excellent reputation for resolving problems and improving customer satisfaction.

Reliable employee seeking customer service position. Offering excellent communication and good judgment.

Dedicated Walmart professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

ACCOMPLISHMENTSDocumented and resolved customer needs which led to customer

satisfaction .

Achieved big sales by completing my work with accuracy and efficiency.

Supervised team of 5 staff members.

Achieved many skills through effectively helping with customer problems .

SKILLSGPS navigationVehicle inspections

Mobile payment technologyEquipment operation

Motor vehicle operationKnowledge of state roads and

Relationship buildinghighways

Smartphone operationLogistics knowledge

Delivery confirmationsHeavy hauling

Two-wheeler operationEquipment monitoring

Phone ordersOrder picking and processing

Freight expertiseMap reading and navigation skills

Familiarity with DOT regulationsSafe driver training

MS Office

WORK HISTORY FOOD DELIVERY DRIVER 09/2022

Walmart Brandon, FL

Developed and actualized customer service initiatives to decrease wait times.

Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.

Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs. Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Boosted sales revenue by skillfully promoting diverse service options. Developed community reputation through commitment to customer satisfaction and strong client relationships.

Informed customers about special promotions and provided detailed information for various products.

DoorDash Brandon, FL

Kept delivery vehicle clean and neat to maintain company's professional reputation.

Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Stayed in constant communication with dispatching team to quickly respond to delivery updates.

Verified orders prior to completing deliveries to avoid customer complaints.

Coordinated work of team of drivers delivering across local area. Logged hours, mileage and order-related activities with company's app to maintain detailed records.

Served customers promptly by smoothly collecting and delivering high volume of orders.

Developed and maintained professional relations between customer, store personnel and company.

Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.

Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.

Loaded truck and properly secured items to prevent damage for deliveries. Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.

Completed routine maintenance on truck to keep in working order.

Kept detailed records of deliveries and money received from customers.

Maintained contact with dispatching team and management for open communication about delays or other delivery issues.

Fostered positive working relationships with regular customers. Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.

Promoted products at stops along regular route.

Checked loads against documentation before completing final delivery at destinations.

Documented mileage, deliveries, pickups, customer issues and damages. Collected $Amount in payments for completed deliveries and services daily.

Maintained consistent on-time delivery record with Number% of orders arriving ahead of schedule.

Reviewed routes and expected delivery time frames to determine order of deliveries.

Planned optimal routes based on GPS software and knowledge of local traffic patterns.

Inspected load security and checked for damages.

Completed on-time deliveries by choosing best and most efficient routes. Managed efficient unloading of freight, inspected merchandise and documented customer concerns for supervisor.

Loaded and unloaded various delivery vehicles with correct order and balancing.

Successfully avoided time delivery delays by carefully planning best routes.

Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Minimized company liability and risks to loads by obeying traffic laws. Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.

Operated vehicles to move personal, business and industrial goods. Handled basic upkeep and emergency repairs on delivery vehicles.

Amazon Flex Brandon, FL 08/2019 to 02/2021

Completed on-time deliveries by choosing best and most efficient routes. Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Maintained upbeat, positive attitude in busy, customer-focused environment.

Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations.

Performed walk around on delivery vehicle before beginning shift to verify

correct and safe operating order.

Delivered, set up and installed equipment in customer homes.

Loaded truck and properly secured items to prevent damage for deliveries.

Completed rush deliveries on tight timetables to satisfy customer needs.

Kept detailed mileage and fuel reports to track overall fuel costs. Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.

Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery.

Operated vehicle safely in highly congested areas with no traffic violations. Communicated customer complaints, requests and feedback to company management for swift resolution.

Assisted warehouse staff with tasks during downtime.

Delivered packages to customer doorsteps and business offices.

Evaluated products for damage prior to drop-off and documented reasons for returns.

Adhered to safe lifting techniques to avoid injuries.

Followed corporate procedures to maintain company and customer data confidentiality.

Read maps, followed oral and written instructions and used GPS technology to make deliveries.

Fostered positive working relationships with regular customers.

CUSTOMER SERVICE ASSOCIATE 01/03/2023 to 07/01/2025

I worked has an associate in Rooms To Go two years and seven months, where I took call from customers to resolve any situation they experienced, I used my teamwork experience and my professionalism experience to achieve the number of call set for the day. I got experience in furniture and delivery process.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Responded to customer calls and emails to answer questions about products and services.

Offered basic technical support for clients on wide range of company products.

Demonstrated items to customers and created customer awareness, interest and sales.

Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

Resolved concerns with products or services to help with retention and drive sales.

Executes excellent sales floor merchandising and selling. Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.

Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Resolved Type issues over phone with Number customers daily.

Devised workaround solutions for Type-related issues.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Developed and updated databases to handle customer data.

Recommended products to customers, thoroughly explaining details. Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Delivered prompt service to prioritize customer needs.

Promptly responded to inquiries and requests from prospective customers. Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Increased efficiency and team productivity by promoting operational best practices.

Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.

Investigated and resolved accounting, service and delivery concerns.

locations and arranged displays to promote sales.

Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Promised best prices for Type customer services and maintained accuracy when determining quotes.

Responded proactively and positively to rapid change.

Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Reached out to customers after completed sales to suggest additional service or product purchases.

Entered orders into Type computer database system.

Trained staff on operating procedures and company services. Facilitated Type orders and completed accurate to meet aggressive deadlines.

Sought ways to improve processes and services provided. Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.

Exhibited high energy and professionalism when dealing with clients and staff.

Surpassed sales goals through implementation of effective marketing strategies.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.

Trained new personnel regarding company operations, policies and services.

Met customer call guidelines for service levels, handle time and productivity.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Increased efficiency and performance by monitoring team member productivity and providing feedback.

Cross-trained and backed up other customer service managers. Reduced

Collected and returned unpurchased or returned items to correct shelf

\

EDUCATION Medicine (Pre-Medicine) 05/2017

Hillsborough Community College, Tampa, FL

Contact this candidate