Customer Service Specialist
Resume:
CUSTOMER SERVICE SPECIALIST
SAFIYYAH
SHAHID
CONTACT INFORMATION
**************@*****.***
LANGUAGES
English Advanced
SUMMARY
Motivated customer service and administrative support professional with experience across healthcare, call centers, and creative services. Adept at handling high call volumes, resolving issues efficiently, and using EMR, CRM, and scheduling systems. Proven ability to communicate with diverse audiences, multitask in fast-paced environments, and deliver outstanding client experiences.
EXPERIENCE
CLIENT SUPPORT REPRESENTATIVE
Experity. Remote Apr 2024 - May 2025
• Provided technical and customer support for healthcare clients using medical software platforms.
• Resolved up to 100 support tickets per week via phone and email while maintaining client satisfaction.
• Logged and tracked all client interactions using CRM tools to ensure timely follow-up.
• Handled sensitive health and billing information with confidentiality and accuracy.
FRONT DESK COORDINATOR
Avecina Medical. Yulee, FL Mar 2023 - Mar 2024
• Greeted and registered 100+ patients daily, verifying insurance and entering records into EMR system.
• Reduced appointment errors by 20% through efficient use of a multi-line phone system and digital scheduling tools.
• Collected copayments and balanced daily cash reports with 100% financial accuracy.
• Resolved in-person and phone inquiries, boosting patient satisfaction and operational flow.
DIGITAL FIELD DIRECTOR
Working America. Remote Feb 2023 - Apr 2025
• Averaged 500+ outbound calls per day to engage and inform the public about workers' rights campaigns.
• Increased campaign participation by registering new members and collecting actionable data.
• Maintained accurate call logs and campaign analytics using Microsoft Excel and ADP.
• Trained and supported new team members, improving remote team performance and efficiency.
CHIEF EXECUTIVE OFFICER
Got Motion Inc. Dallas, Texas Dec 2022 - Present
• Founded and manage an art and design business specializing in custom artwork, graphic design, and client commissions.
• Handled all customer interactions from initial inquiry to post-sale follow-up ensuring consistent satisfaction and return clients.
• Developed and implemented marketing strategies through social media and client outreach, increasing sales by 30% annually.
• Oversaw financial planning, vendor communication, and order fulfillment, applying strong time and project management.
EDUCATION
HIGH SCHOOL DIPLOMA
Paxon School for Advanced Studies.
Student Government Treasurer
National Honors Society
Varsity Basketball & Flag Football
ASSOCIATES DEGREE
Dallas College.
Digital Marketing & Design
Graduated with Honors & 4.0 GPA
CERTIFICATIONS & COURSES
Drivers License
Microsoft Office 360
Electronic Medical Records
SKILLS
Customer Service & Client Retention
Conflict Resolution & Complaint
Handling
CRM & EMR Software (Microsoft Office,
ADP, Excel)
Appointment Scheduling & Multiline
Phone Systems
Call Center Operations (500+ calls/day)
Data Entry Accuracy & Payment
Processing
Problem Solving Communication
Leadership
Time Management Organization
Team Collaboration
Adobe creative suite
SALES ASSOCIATE
Contact this candidate