Case Management Property Manager

Gloria Albergottie

********@*****.*** 704-***-**** Charlotte, NC

Objective

Dedicated and compassionate professional with extensive experience in client support, case management, and operational coordination. Skilled in managing complex client needs, fostering positive relationships, and ensuring comprehensive support for individuals facing behavioral health and social challenges. Seeking to leverage my expertise in case management, client advocacy, and resource coordination to contribute to the well-being of clients in a Case Manager role.

Work Experience

S.L. Nusbaum

Assistant Community Property Manager Charlotte, NC Mar 2024 – Present

Support daily operations for residential properties, maintaining high tenant satisfaction and retention.

Coordinate maintenance and repair services, resolving tenant issues efficiently and ensuring the upkeep of property standards.

Manage financial operations, including rent collection, budgeting, and reporting to ensure fiscal stability.

Conduct market analysis to establish competitive pricing and optimize occupancy.

Supervised leasing processes, including vacancy marketing, tenant screening, and lease agreement execution.

Foster community engagement through events and initiatives to build strong tenant relationships.

Ensure compliance with housing regulations and company policies, maintaining accurate documentation.

Collaborate with the property management team to achieve operational and strategic goals.

Excel Property Management

Property Manager Charlotte, NC Feb 2022 – Mar 2024

Directed daily operations of residential properties, focusing on tenant satisfaction and property upkeep.

Managed financial tasks, including rent collection, budgeting, and financial reporting while negotiating contracts with vendors.

Conducted regular property inspections to ensure health and safety standards were met.

Resolved tenant disputes and enforced lease agreements to maintain a cooperative living environment.

Marketed vacant properties, screened applicants, and processed lease applications to reduce vacancies and maximize rental income.

Coordinated maintenance and repairs to ensure the longevity and value of the properties under management.

Atrium Health Care

Case Manager Charlotte, NC Jan 2020 – Feb 2022

Delivered tailored care management services to clients with complex behavioral health and healthcare needs, including mental illness, substance use disorders, developmental disabilities, and traumatic brain injuries.

Coordinated support services in housing, employment, food security, physical health, finances, and safety to improve client well-being.

Acted as a liaison between clients, healthcare providers, and community resources to ensure comprehensive care.

Developed individualized care plans addressing the unique needs of each client, promoting stability and independence.

Provided emotional support, ensuring clients had access to necessary resources and services for ongoing care.

Maintained accurate records of client interactions, interventions, and progress to track outcomes and provide accountability.

Synchrony Financial

Senior Account Representative Charlotte, NC Jun 2013 – Jan 2020

Managed a portfolio of client accounts, delivering customized account strategies and ensuring client satisfaction.

Analyzed financial data to identify opportunities for growth and reduce potential risks.

Negotiated contracts and maintained long-term relationships, offering exceptional service to meet client needs.

Delivered solutions to complex issues, ensuring that client concerns were addressed in alignment with company policies.

Worked closely with cross-functional teams to execute business strategies and meet performance goals.

Consistently exceeded sales targets while enhancing operational efficiency and client service.

Education

Southern New Hampshire University (SNHU)

Bachelor of Science in Business Administration

Expected Graduation: 2026

Skills

Case Management

Client Advocacy

Behavioral Health and Healthcare Coordination

Resource and Referral Services

Crisis Intervention

Care Plan Development

Communication & Active Listening

Conflict Resolution

Time Management

Budgeting & Financial Management

Organizational Skills

Empathy and Emotional Support

Documentation & Reporting

Blue Moon

Real page/ Onestie

Yardi

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