Customer Service Representative

Katania Jobe

+1-945-***-**** **************@*****.*** Arlington, TX 76014

SUMMARY

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

SKILLS

Drawer balancing

Returns processing

Product restocking

Product recommendations

Payment collection

Refunds and exchanges

Payment processing

Customer service

Multitasking and organization

Basic math

Promotions and discounts

Cash register systems

Credit and cash transactions

EXPERIENCE

Cashier, Jenny Beauty Supply, December 2023-October 2024 Dallas, TX

Ensured compliance with all safety regulations within the store environment. Verified customer age requirement for alcohol or tobacco purchases. Built and maintained productive relationships with employees. Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Scanned items and checked pricing on cash register for accuracy. Customer Service Representative, Advanced Call Center Technologies LLC, February 2021-June 2022

Dallas, TX

Answered customer inquiries and provided accurate information regarding products and services.

Updated system with order specifics and customer details, preferences, and billing information.

Conferred with customers by telephone or in person to provide information about products or services and take orders.

Developed positive relationships with customers through friendly interactions. Collected deposits or payments and arranged for billing. Cashier, Dave & Buster's, March 2020-June 2020

Dallas, TX

Ensured compliance with all safety regulations within the store environment. Verified customer age requirement for alcohol or tobacco purchases. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Welcomed customers, offering assistance to help find store items. Scanned items and checked pricing on cash register for accuracy. Customer Service Representative, Comcast Cable Company, June 2019-January 2020 Carrollton, TX

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Answered customer inquiries and provided accurate information regarding products and services.

Updated system with order specifics and customer details, preferences, and billing information.

EDUCATION AND TRAINING

High School Diploma

Winfree Academy, Irving, TX August 2019

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