Pharmacy Technician Behavioral Health
Resume:
Nour Saad
Dearborn, MI *****
*************@*****.***
Professional Summary
Welcome to my updated resume ! Nour saad
Work Experience
Pharmacy Technician
Rx pharmacy professionals-Inkster, MI
September 2022 to March 2023
• Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
• Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
• Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
• Maintained a clean and organized work area, including the pharmacy shelves and storage areas
• Assisted in the preparation of compounded medications under the supervision of a pharmacist
• Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
• Processed insurance claims for patients' prescriptions using electronic systems such as XYZ software
• Performed routine maintenance on pharmacy equipment such as pill counters and automated dispensing machines
• Conducted medication therapy management (MTM) services by reviewing patient profiles for potential drug interactions or therapy optimization opportunities
• Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone
• Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies
• Ensured compliance with all state and federal regulations regarding controlled substances handling and record-keeping procedures
• Participated in continuous quality improvement initiatives within the pharmacy department to enhance efficiency and accuracy of operations
• Trained new pharmacy technicians on standard operating procedures (SOPs), workflow processes, safety protocols, etc
Behavioral Health Technician
Centria Healthcare-Dearborn, MI
July 2020 to July 2021
• Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
• Implemented individualized treatment plans under the supervision of licensed professionals, promoting positive behavior changes
• Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment
• Monitored and documented client behaviors, progress, and responses to interventions on a daily basis
• Collaborated with interdisciplinary teams to develop comprehensive treatment goals for clients
• Administered medications as prescribed by healthcare providers, adhering to proper protocols and documentation procedures
• Facilitated group therapy sessions focused on developing coping skills and fostering emotional resilience
• Supported clients in activities of daily living (ADLs), including personal hygiene, meal preparation, and medication management
• Ensured compliance with all regulatory standards related to confidentiality, privacy rights, and ethical guidelines in mental health settings
• Participated in staff meetings to discuss client progress, share insights from observations, and contribute to treatment planning discussions
• Maintained accurate records of client interactions using electronic medical record systems or other designated documentation tools
• Assisted in coordinating appointments with external service providers such as psychiatrists or psychologists for additional evaluations or consultations when necessary
• Provided transportation assistance for clients attending medical appointments or community-based activities as required by their treatment plan
• Collaborated with families or caregivers to provide education about mental health conditions and strategies for supporting their loved ones' recovery journey
• Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
• Attended trainings on therapeutic interventions techniques such as Cognitive Behavioral Therapy (CBT) or Applied Behavior Analysis (ABA)
NHS Member
NHS-Dearborn, MI
June 2018 to June 2020
• Provided individualized therapy sessions to children with autism, focusing on improving communication, social skills, and behavior management
• Developed and implemented comprehensive treatment plans based on the specific needs of each child, utilizing evidence-based interventions such as Applied Behavior Analysis (ABA)
• Collaborated with a multidisciplinary team including speech therapists, occupational therapists, and psychologists to ensure coordinated care for clients
• Conducted thorough assessments and evaluations to identify areas of strength and areas needing improvement in order to tailor therapy goals
• Monitored progress regularly through data collection and analysis, adjusting treatment strategies as needed to maximize outcomes
• Worked closely with parents/caregivers to provide training and support in implementing therapeutic techniques at home
• Created visual supports and structured routines to promote independence and reduce anxiety for individuals with autism
• Implemented behavior intervention plans (BIPs) designed to address challenging behaviors using positive reinforcement techniques
Education
Bachelor of Science in Graphic Design
Full Sail University-Florida
August 2023 to Present
Skills
• Medical Records
• Child & Family Counseling
• Behavioral Health
• Special Education
• Meal Preparation
• Applied Behavior Analysis
• Teaching
• Autism Experience
• Case Management
• Addiction Counseling
• Individual / Group Counseling
• Behavioral Therapy
• Crisis Management
• Medication Administration
• Cognitive Behavioral Therapy
• Crisis Intervention
• Meeting Facilitation
• Graphic Design
• Behavior Management
• Tutoring
• Experience with Children
• Program Development
Languages
• Arabic - Fluent
• English - Fluent
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