Account Manager Vice President

Frances Onesti

**** **** ***** ****** ********, CA 90260 818-***-**** ********@*****.***

QUALIFICATIONS

Strong organizational and communication skills

Excellent proofreading and grammatical skills

Problem-solver with varied consumer relations experience

Able to work effectively with diverse personalities

Works well under pressure; able to meet strict deadlines

Adaptable, functions well within a team and independently

Thrives on opportunities for growth and learning

EXPERIENCE

DELUXE MEDIA MANAGEMENT 2002-2024

Account Manager

Manage daily operations for Warner Bros., Crunchyroll and several small studio accounts, including mastering, duplication and encoding orders. Develop and maintain client relationships to ensure customer satisfaction. Managed multiple accounts simultaneously while meeting deadlines. Manage workflow between various facilities and vendors, using JIRA for tickets and SOPs. Manage a remote team in Bangalore, India.

PEARSON TELEVISION INTERNATIONAL 1999-2001

Manager, Technical Operations

Assist Vice President of Technical Operations. Oversee all aspects of video mastering of international television product. Responsible for restoring and updating existing film and video library. Place orders for international distribution. Coordinate material movement between various facilities and vendors. Responsible for training and supervision of new employees. Prepare correspondence, weekly/monthly reports. Promoted from Operations Assistant to Operations Manager in one year.

MERCK-MEDCO MANAGED CARE, L.L.C 1996-1999

Administrative Assistant

Responsibilities include providing administrative support to Account Management, updating member eligibility, processing prior authorization updates, processing direct claims and preparing spreadsheets. Generating correspondence, processing mail, ordering office supplies, coordinating and administering travel arrangements, data entry, screening telephones calls and special projects as needed.

ARCS MORTGAGE, INC., A Bank of New York Company 1990-1996

Liquidation Processor 1995-1996

Provided written and verbal assistance to customers during transfers of loans. Acted as Liaison to title companies, attorneys, tax services, insurance agents, investors and mortgage companies. Researched discrepancies of missing payments and problems incurred through transfer. Processed exception reports. Managed liquidation operations for the company.

Escrow Analysis Processor 1992-1995

Researched and flagged problem loans prior to annual analysis. Responded to customer inquiries. Tracked escrow advances and took steps to recover funds. Prepared monthly report for management outlining escrow advance status and steps taken to recover funds. Performed system and manual analysis. Provided training to customer service and loan administration departments. Interacted and assisted numerous departments. Organized and supervised year-end analysis. Completed pre-supervisory training. Developed and implemented procedures for new loans. Awarded Employee of the Month.

Payoff Processor 1991-1992

Produced loan payoff statements. Responded both in writing and verbally with title companies, attorneys, and customers. Processed payoff checks. Prepared reconveyance documents. Interacted with several departments.

Customer Service Representative 1990-1991

Managed customers inquiries written and verbally. Researched customer concerns and problem-solver. Processed Insurance loss drafts. Received and implemented extensive training in all areas of mortgage banking. Promoted from junior representative to senior representative within six months. Screened telephone calls.

Contact this candidate