Supply Chain Customer Service
Resume:
Russell Kapasa
Personal details
Name
Russell Kapasa
Professional Title
Procurement and Supply Chain
Specialist
Email address
*************@*****.***
Phone number
Address
Plot No. 104A, Ndeke Road – Ndola
Skills
1. Technical skills
Procurement software
(ERP)
Supply Chain Management
Tools
Microsoft office (Excel, Word,
Access, Publisher, Power-
Point)
2. Soft Skills
Communication and negotia-
tion
Analytical and problem solv-
ing
Time management and organ-
ization
Leadership and team manage-
ment
3. Business Skills
Strategic thinking
Analytical skills
Project management
Budgeting
Risk management
4. Interpersonal skills
Leadership
Customer service
Conflict resolution
Building relationships
Negotiation
5. Personal Qualities
Attention to details
Creativity
Resilience
Flexibility
Integrity
Professional Profile
Results-driven in Procurement and Supply, skilled and experi- enced in sourcing, contract management, and supplier relation- ship management. Proven track record of delivering cost sav- ings and process improvements. Skilled in negotiation, data analysis, and stakeholder management. Seeking a challenging role that leverages my expertise to driven business growth. Key Responsibilities
Sourcing and procurement
Identify, evaluate and select suppliers, negotiate contracts, and manage procurement processes.
Contract management
Develop, review, and manage contracts with suppliers, ensur- ing compliance with terms and conditions.
Supplier relationship management
Build and maintain relationships with suppliers, negotiate pric- es, and resolve issues.
Purchase order and inventory management
Create and manage purchase orders, track inventory levels, and optimize stock levels.
Cost savings and optimization
Identify opportunities to reduce costs, improve efficiency, and optimize procurement processes.
Risk management
Identify and mitigate procurement risks, such as supply chain disruptions or non-compliance.
Compliance and governance
Ensure procurement processes comply with organizational pol- icies, laws and regulations.
Additional Skills
Negotiation and communication
Strong negotiation and communication skills to work with sup- pliers and stakeholders.
Analytical and problem-solving
Ability to analyze data, identify trends and solve procurement related problems.
Employment
ZAMBEEF Products Plc
Oct 2022 - Up to date as a Butchery Assistant
Assisting the butchery team in preparing and packaging meat products for sale. My key responsi- bilities include:
Key Responsibilities:
1. Meat preparation: assisted in the preparation of meat products, including cutting, trim- ming and packaging.
2. Quality control: ensure that all meat products met quality and safety standards. 3. Customer service: provide excellent customer service, responding to customer inquiries and resolving any issues.
4. Inventory management: assisted in managing inventory levels, including receiving and stocking meat products.
5. Sanitation and hygiene: maintained a clean work environment, adhering to food safety and hygiene standards.
Skills and Experience:
1. Meat handling: Developed skills in handling and preparing meat products. 2. Quality control: gained experience in quality control and assurance. 3. Customer Service: improved customer service skills, including communication and prob- lem-solving.
4. Teamwork: worked effectively as part of a team to achieve production target. 5. Food Safety and Hygiene: developed knowledge of food safety and hygiene practices. 6. Supply chain optimization: Streamlining and improving the flow of goods, services and information from raw materials to end users.
7. Team Leadership and Supervision: Guiding, motivating and managing a team to achieve goals and objectives.
Achievements:
1. Teamwork and communication: by working effectively with the team to achieve goals and objec- tives
2. Food safety and hygiene: through sanitation protocols by adhering to food safety and hygiene regulations.
3. Inventory management and stock control: by checking deliveries for quality and accuracy 4. Customer service and sales: by providing excellent customer service, answering questions and helping customers choose the right meat products.
Sales growth: by managing to score a monthly sales targets, and weekly percentage for gross profit 5. Meat preparation and processing: by ensuring high quality meat products by maintaining strict sanitation and hygiene standards.
Professional Memberships
Certifications
Examination Council of Zambia - ECZ
Tertiary Studies
2023, June - 2024 June
Zambian Institute of Purchasing and Supply level one - Completed NIPA - Ndola Campus
2024 July - 2025 June
Zambia Institute of Purchasing and Supply level two - completed Waiting for my final results to obtained a Diploma in Procurement and Supply Management NIPA - Ndola Campus
References
1. Mrs. Mwiche Kamuti
Lecturer
Strategic Purchasing and Supply
NIPA - Ndola Campus
2. Mr. Kalaba Newton
Lecturer
Accounting and Finance
NIPA - Ndola Campus
3. Mr. Sakala Brian
Regional Manager
Zambeef Products Plc
4. MR. Shadreck Mwape
Butchery Manager
Zambeef Products Plc
Contact this candidate