Product Owner It Operations

Why Choose Gary R. McCarty

I bring the uncommon mix of an enterprise Change Manager and Agile Product Owner—grounded in 15+ years of hands on IT operations. Having served as a territory manager, project lead, and consultant to Fortune 50 firms, I translate strategy into executable roadmaps, unite cross functional teams, and deliver measurable results. Whether facilitating an ITIL change advisory board or refining user stories for an MVP release, I keep business value and user adoption front and center.

Selected Wins

● Cut logistics IT operating costs by 50% for a North American freight company by re engineering change governance and automating SAP transports.

● Launched Print on Demand workflows for multiple nonprofits, reducing brochure turnaround from three weeks to 48 hours while lowering print spend 40%.

● Built an on prem IT department from scratch—establishing SOPs for VoIP, WiFi, and call center infrastructure that scaled to 1,000+ remote users.

Professional Experience

Myers & Stauffer — IT Infrastructure Consultant & Change/Product Owner

Indianapolis, IN July 2020 – Present

■ Own Product Backlogs for infrastructure and business system initiatives; groom, prioritize, and track delivery across four Scrum teams.

■ Lead ITIL aligned Change Enablement process, reducing emergency changes 35% YoY and increasing CAB approval accuracy to 98%.

■ Support 1,000+ nationwide users (60% remote) across AD, SCCM, and VoIP; maintained 99.9% service availability during hybrid work expansion.

Residential Warranty Services — IT Operations Manager & Agile Project Lead

Carmel, IN Aug 2016 – Mar 2020

■ Directed network, voice, and security operations for 75 seat campus; designed access control, Cisco switching, VLAN, and fiber links.

■ Served as Product Owner for a 12k sq ft expansion: used JIRA to plan sprints, track dependencies, and deliver on time and 8% under budget.

■ Authored SOPs (password, security, onboarding) adopted company wide; slashed support tickets per user by 22%.

■ Rolled out Office 365, SharePoint, and OneDrive—driving 85% user adoption via tailored training and champion network.

Amazon Fulfillment — IT Technical Support / Equipment Coordinator

Whitestown, IN Jan 2012 – Aug 2016

■ Managed 9,600+ IT assets in Amazon’s 3rd largest US FC; implemented barcoding & audit scripts that improved inventory accuracy to 99.6%.

■ Championed change readiness sessions for 200+ associates on security and device policies—reducing policy violations 30%.

■ Provisioned AD accounts, email, and Skype permissions; automated onboarding checklist with PowerShell, cutting setup from 30 to 10 minutes.

Earlier Experience

• Amazon Fulfillment — Outbound Associate / Problem Solver (2010 – 2012)

Selected as peer trainer and HR appeals committee member; maintained near zero error rate while exceeding productivity targets.

• Van Ausdall & Farrar — Office Products Consultant (2005 – 2009)

Delivered HIPAA compliant scan to cloud solutions, enabling real time retrieval for medical and nonprofit clients.

• Adams Remco — Branch Manager / Sales Team Lead (2004 – 2005)

Led 17 person team; introduced digital scanning solutions that reduced paper usage 30% for hospital clients.

• ADT Security — Security Consultant (2000 – 2004)

Designed CCTV and alarm systems for enterprise fuel distribution chain, improving loss prevention metrics 20%.

• Xerox — Network Analyst (1994 – 2000)

Pioneered laser label printing for RCA/Thomson logistics—cut consumable costs and enabled vendor specific branding.

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