Project Management Salesforce Administrator

Afolabi Onanuga

323-***-**** ********@*****.***

Education

M.B.A., California State University (Completed)

B.S. in Finance, California State University

Graduate Certificate in Business Administration, California State University

Certifications

integrated Application

Certified Salesforce Administrator

LeanData Jira Asana

Certified Salesforce Platform App Builder

ZoomInfo PhoneBurner

Certified Sales Cloud Consultant

QuotaPath HubSpot

Certified Salesforce Sharing and Visibility Architect

Gainsight Salesloft

Certified CPQ Specialist

Zapier Boomi Celigo

Professional Experience

08/2022 – Current

Caregiver Advancement

Salesforce Lead

Responsible for Salesforce project management, including user management, Integration with third-party applications and new automations and features in an Agile environment.

Collaborated with cross-functional teams to identify process improvement, automation, and data-driven decision-making opportunities.

led the Salesforce team to define and execute the Salesforce product roadmap.

Utilized JIRA and Asana for project management, tracking, and reporting.

Collaborates with external partners and internal leaders to align Salesforce capabilities with business processes and needs.

Manages data, performs import/export, de-duplication, and develops reports and dashboards for insights.

Partnered closely with senior leadership and key stakeholders to identify and maximize Salesforce product utilization opportunities.

Delivered Salesforce projects from inception through closure, overseeing scope, schedule, budget, quality, and risk management.

Directed Salesforce design and configuration efforts to improve user experience and enhance business functionality.

Created comprehensive documentation of business processes, training guides, and conducted end-user training sessions to drive successful adoption.

Identifies opportunities for process enhancement and automation, gathering requirements and implementing solutions to optimize Salesforce effectiveness.

09/2020 – 08/2022

Curative

Salesforce Business Analyst

Defined, documented, and maintained business processes, requirements, and policies and made necessary configurations.

Continuously improved processes & procedures in an organization of over 900 users.

Identified opportunities for business process improvements, reviewed new products, and made recommendations as appropriate.

Leveraged business analysis and quality assurance experience to identify opportunities for process improvements and optimize workflows.

Provided project and monthly metrics coordination and supported and coached the in-house admins on Salesforce automation.

Handled and Monitored Integration between Salesforce and other third-party tools using Agile methodologies.

Responsible for system testing of new functionality or bug fixes and user Management.

Developed and implemented declarative automation solutions, and architected Apex based solutions.

Configured and maintained Conga, Panda Doc, and DocuSign and created manuals for document generation.

Groomed and refined the Salesforce backlog, in liaison with stakeholders on the project.

Acted as a Release Manager, approving configuration and coded items to be deployed between environments, and deployed changes as needed.

04/2018 – 09/2020

CloudSquare

Salesforce Consultant / Project Manager

Managed 10-15 projects simultaneously, gathered business requirements from clients, managed budgets and timelines, and served as the Salesforce SME using Agile frameworks.

Led CPQ Implementations for clients, streamlining sales processes and improving quoting accuracy and efficiency.

Worked on internal objects within Community Cloud, dynamic dashboard creation, platform modifications, and controlled user access.

Managed Salesforce for financial organizations, including the build and customization fields consisting of loan servicing, origination, underwriting and syndication.

Optimized CPQ functionality by creating custom pricing configurations, product rules, and approval processes tailored to client needs.

Translated business requirements into well-architected solutions that best leverage the Salesforce products.

Shared best practices and was consultative to clients throughout the duration of the project as a trusted partner.

Led strategic initiatives to implement customized financial workflows within Salesforce.

Configured and maintained clients' Salesforce instances via declarative tools, including workflows, process builders, reports,

Created test cases that can be delivered to clients and support them during UAT.

Trained clients on Salesforce and newly built features.

05/2017 – 04/2018

Westfield

Salesforce Analyst

Documented and performed test scripts for system enhancements.

Assisted with documentation of business and technical requirements for bug fixes to be provided to developers.

Re-engineered processes when current processes don’t meet business requirements.

Performed operational and technology system reviews of processes, procedures, and systems.

Performed Salesforce helpdesk function, including maintenance, administration, and troubleshooting problems.

Conducted ad-hoc training for new users and refresher training.

Created and updated permission sets, reports, Conga documents, and workflows.

Maintained updates to training and Salesforce documentation.

10/2015 – 05/2017

Loot Crate

System Analyst / CRM Manager

Led API Integration between Salesforce and NetSuite with Boomi.

Created and prepared reports that provide insight into business dynamics.

Implemented business systems for over 250 users.

Increased Account and Contact creation process by 300% .

Created process recording of influencer performance.

Created Apex for Social Studio (Twitter) and Salesforce integration.

Built out custom features including buttons, email templates, and other components.

Adapted existing components (validation rules, Apex) to meet the changing needs of other departments.

Collaborated with the Marketing, Product, and Operations teams to meet their needs.

Provided system administration support on Salesforce and JIRA to ensure compliance and maintain best practices.

10/2012 – 07/2015

Pacific Global Investments Management Company

Salesforce Administrator

Maintained and managed Salesforce daily and being the go-to person for Salesforce issues.

Supported and assisted with integration with the Meridian IQ.

Maintained Salesforce system data integrity using reports, de-duplication methods, knowledge of Salesforce APIs, naming conventions, and best practices enforcement.

Created procedures and trained new and existing users.

Configured workflow rules and administrative tasks.

Responsible for simplifying large amounts of data into clear reports for superiors acting as the liaison between the marketing and client service team.

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