Office Manager Customer Experience
Resume:
SHANELLE COLEN
Westfield, IN *****
*****.**********@*****.***
Professional Summary
Detail-oriented Office Manager experienced in sales, overseeing and improving office services to provide the best customer experience. Equipped to support day-to-day operational functions and accomplish business goals. Possessing creative mindset to drive needed improvements. Skilled in assisting office staff as well as customers and identifying opportunities for growth. Work Experience
Admissions Advisor
DriveCo CDL Learning Center-Indianapolis, IN
November 2024 to Present
• Provided guidance to prospective students regarding admissions requirements, program options, and application procedures
• Collaborated with academic departments to evaluate applicant qualifications and make admission decisions
• Maintained confidential student records in compliance with data protection regulations
• Developed and implemented strategies to increase the number of qualified applicants
• Conducted information sessions and campus tours for prospective students and their families
• Assisted in the planning and execution of recruitment events such as college fairs and open houses
• Managed a high volume of incoming inquiries via phone, email, or in-person meetings
• Coordinated with financial aid office to ensure timely processing of student applications for scholarships or grants
• Assist students with career placement.
• Process pay plans if financial aid is not available.
• Guide students through the entire process from enrollment to job placement. Insurance Sales Associate
State farm-Indianapolis, IN
March 2024 to November 2024
• Promote the insurance agency to customers who need insurance
• Network with potential customers
• Educate customers on each type of insurance coverage and make recommendations based on their needs
• Evaluate current insurance policies and recommend additional coverage when needed
• Maintain all insurance documents.
• Service existing accounts
Office Manager
Cleansing Waters wellness center-Indianapolis, IN
May 2021 to March 2024
Oversee opening and closing operations for the wellness center. Responsible for inbound calls including appointment setting and client inquiries. Educating clients about products and services offered at our facility. Increased profit by cutting operating costs while still maintaining a safe and quality work environment. Cultivated strong business relationships with clients to drive business. Increased revenue by acquiring new customers through exceptional customer service, follow ups on potential clients and employing sensible up-selling techniques. Administrative Coordinator (remote)
Intelligent Minds Early Childhood-Camp Springs, MD June 2017 to September 2021
Managed operational cost through inventory control as well as setting profit targets. Responded to client inquiries via phone, email, and social media. Fulfilled client orders in a timely manner.
Responsible for billing and sign up of virtual sessions. Maintained inventory and researched suppliers to fulfill products for a variety of virtual engagement sessions.
Maintained a schedule, budget, and assisted in planning themes for each virtual event. School Bus Driver
Washington Township Public Schools-Indianapolis, IN July 2016 to May 2021
Safely transport children to and from school. Maintain bus safety through daily inspections. Report and schedule any necessary maintenance. Manage child behavior. Stay up to date on yearly trainings.
Teaching Assistant
KinderCare Learning Centers-Indianapolis, IN
May 2014 to July 2016
Assisted teachers in creating lesson plans and providing instructional materials. Supervised students in the classroom, cafeteria, hallways and playgrounds. Facilitated small group instruction sessions on various topics. Monitored student progress by keeping detailed records of academic performance. Instructed students individually or in groups to reinforce learning concepts. Conducted parent-teacher conferences to discuss student progress and behavior issues. Developed positive relationships with parents and guardians of students. WORK ACHIEVEMENTS
Implemented a change in our computer software that resulted in a faster, more seamless checkout and onboarding experience.
Implemented a more detailed client intake form that provided us more relevant information about our clients to help suggest additional products and services, which greatly increased product sales. Implemented a new electronic filing system that made storing, filing, and retrieving forms easier and more efficient.
Education
Some college in Business management
Tampa, FL
May 2010 to October 2012
Skills
• Interpersonal skills
• Route driving
• Scheduling and time management
• Microsoft Excel
• Upselling
• Microsoft Word
• Management experience
• Communication skills
• Creative problem solver
• Strong written and verbal communication skills
• English
• Sales
• Computer skills
• Bus Driving
• Time management
• Customer service
• Front desk
• Basic computer software and office equipment experience
• Microsoft Office
• Management
• Organizational skills
Certifications and Licenses
Life & Health, property & Casualty pre licensing education Present
Successfully completed life and health as well as property and casualty pre licensing requirements Life & Health Insurance License
School Bus Endorsement
Driver's License
Air Brake Endorsement
CDL B
Personal Lines License
Additional Information
References
• Lakisha Tibbs - business owner and Supervisor or for IMEC-813-***-****
• Nya sledge -lead teacher/ curriculum coordinator for kindercare-914-***-****
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