Customer Service Inventory Control

Donald Perry

CELL: 661-***-**** or EMAIL: **********@*****.***

OBJECTIVE: Warehouse Inventory Manager

SUMMARY OF QUALIFICATIONS

Associate of Arts in Business Administration (in-progress)

Extensive experience in Sales, Team Management, Warehouse Management, Scheduling Customer Service, and Inventory Control.

Successfully managed sales teams and exceeded revenue targets.

Dedicated to developing productive teams and fostering customer loyalty.

Able to work as part of a team or independently with little or no supervision.

Talent for mastering new job skills quickly, adapt promptly to changing situations, and take directions.

Great communication and organization skills-ability to work with diverse populations, clients, and staff.

Proficient in developing effective sales strategies, building strong client relationships, and managing complex projects.

BUSINESS SKILLS

Leadership/Supervision • Training and Coaching • Active listening • Sales/Inventory Management Conflict Resolution • Budgeting & Record keeping • Attention to Detail & Accuracy • Team Building Computer: MS Word / Excel / Internet / Outlook

Customer Service:

Delivered quality customer service, resolving problems politely and promptly.

Provide product and service information to customers.

Process orders, returns, and exchanges.

Collaborated with other departments to resolve complex customer issues.

Actively worked to display a courteous and empathetic attitude to customers.

Maintained high standards of customer service during high-volume, fast-paced operations.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Management:

Developed skilled teams and implementing procedures to exceed company goals.

Prepared daily work schedules and assigned tasks to 30+ employees and enforced company policy.

Maintained up-to-date knowledge of current products, sales, special deals, and policies.

Motivated employees by encouraging teamwork. Rewarding positive behavior and promotion optimism.

Participated in cross-training initiatives, broadening knowledge in related areas.

Kept a record of customer interactions and completed detailed reports for management review

Recruit, hire, and develop a team of retail sales associates, provide training on customer service best practices, to improve satisfaction scores.

WORK EXPERIENCE

General Manager – CARQUEST Auto parts 02/2016 – 11/2024 Taft, CA. Operations Manager – Fast Undercar 04/2001 – 12/2015 Bakersfield, CA. EDUCATION

Associate of Arts degree in Business Administration – Bakersfield College (in-progress) Bakersfield, CA. North High School l - Diploma Bakersfield, CA.

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