Customer Service Human Resources
Resume:
Kita Williams
Houston, TX *****
********.******@*****.***
Professional Summary
Seeking an entry level job to gain experience skills I have for which are healthcare, retail and food service. I am prepared to work for any human resources and other company that is qualified for me to work and would like to be trained for new experience. Authorized to work in the US for any employer. Willing to relocate: Anywhere
Work Experience
Customer Service Representative
LAZ Parking-Houston, TX
January 2025 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
• Collaborated with the product development team to provide valuable customer feedback on product features, usability, and enhancements
• Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Crew members
Raising Cane's-Houston, TX
September 2024 to January 2025
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Managed cash transactions accurately when processing payments for take-out orders Retail Sales Associate
Macy's-Houston, TX
February 2024 to September 2024
Provided exceptional customer service, ensuring a positive shopping experience for all customers. Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions.
Built strong relationships with repeat customers, resulting in XX% increase in customer loyalty. Collaborated with team members to create visually appealing merchandise displays that increased sales by XX%.
Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations.
Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift.
Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business.
Participated in regular product knowledge sessions to stay updated on new arrivals and promotions. Developed strong understanding of products' features, enabling effective communication with customers.
Managed multiple tasks simultaneously during busy periods while maintaining attention to detail. Retail Sale Associate/ Retail & Admission Lead
Downtown Aquarium.-Houston, TX
January 2023 to February 2024
Responsible for operating and maintaining equipment for the ride machine. Make upcoming sales, greet customers.
Stocking boxes after shipments are in.
Calculate total payment received during a time period, and reconcile this with total sales. Scanning merchants items and takedown prices for sales. Inventory.
Stocking boxes after shipments are in.
Answered and monitored phone calls.
Calculate total payment received during a time period, and reconcile this with total sales. Food Service Representative
HEB.-Houston, TX
June 2022 to December 2022
Catering order and Cut fruits, setup tray through assembly line, maintained clean and organized work areas.
Bakery/Design Decorator.
Notify kitchen personnel of shortages or special orders. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
Completed product assembly according to standardized procedures. Cashier Team Lead
Academy Outdoor + Sports.-Pearland, TX
August 2021 to June 2022
Answered and monitored phone calls.
Make upcoming sales, greet customers.
Stocking boxes after shipments are in.
Calculate total payment received during a time period, and reconcile this with total sales. Scanning merchants items and takedown prices for sales. Inventory.
Clean, stock, restock workstations display cases.
Host/ Waitress
Bonchon Inc.-Pearland, TX
September 2020 to April 2021
Answered and monitored phone calls
Seated guests
Togo orders
Provided excellent customer service
Accommodated and managed large parties
Assisted with bussing and arranging tables
Sale Associate
Paradise Largadére-Houston, TX
July 2019 to March 2020
Calculate total payment received during a time period, and reconcile this with total sales. Clean, stock, restock workstations display cases.
Wheelchair Agent/ Carousel Coordinator
PrimeFlight Aviation-Houston, TX
October 2018 to July 2019
Reservations
Resolving Complaints
Settle Wheelchairs for flight gates for Southwest Airline. Supply guests or travelers with directions, travel information, and provide other information such as available services and points of interest.
Coordinate dispatcher for passenger locations.
Announce/Call in all flight incoming departures for Customer service. Sale Associate
Finish Line inc.-Houston, TX
November 2017 to January 2019
Fulfillments orders in stores and online.
Make upcoming sales, greet customers.
Stocking boxes after shipments are in.
Calculate total payment received during a time period, and reconcile this with total sales. Scanning merchants items and takedown prices for sales. Production Worker
Recana solutions.-Houston, TX
January 2018 to March 2018
Cut fruits, setup tray through assembly line, maintained clean and organized work areas. Responsible for operating and maintaining equipment in a factory or warehouse and preparing items for distribution.
Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
Completed product assembly according to standardized procedures. Sale Associate/Shift Leader
Great American Cookies-Houston, TX
April 2017 to October 2017
Greet customers entering establishments.
Bakery/Design Decorator.
Notify kitchen personnel of shortages or special orders. Answer customers' questions, and provide information on the procedures or policies. Calculate total payment received during a time period, and reconcile this with total sales. Clean, stock, restock workstations display cases. Must collect all dishes for the washing. Receiving shipments.
Inventory.
Crew Member/ Cashier
Subway-Houston, TX
May 2016 to April 2017
Greet customers entering establishments.
Clean food preparation areas, cooking surfaces, and utensils. Verify that prepared food meets requirements for quality. Notify kitchen personnel of shortages or special orders. Answer customers' questions, and provide information on the procedures or policies. Calculate total payment received during a time period, and reconcile this with total sales. Clean, stock, restock workstations display cases. Must collect all dishes for the washing. Health Care Provider
Victory Personal Care Inc.-Houston, TX
February 2012 to November 2014
Provided direct patient care, including administering medications, monitoring vital signs, and assisting with activities of daily living.
Collaborated with interdisciplinary healthcare team to develop and implement individualized care plans for patients.
Performed routine medical procedures such as wound dressing changes, catheter insertions, and specimen collection.
Maintained accurate and up-to-date patient records in electronic health record system. Educated patients and their families on disease management strategies, medication instructions, and post-treatment care.
Responded promptly to emergency situations by assessing the situation, initiating appropriate interventions, and notifying the healthcare team.
Assisted physicians during examinations and procedures by preparing equipment and supplies. Education
Associate Degree in Pre-Health for LVN.
San Jacinto College - Houston, TX
August 2011 to June 2014
High School Diploma in General Education and Sociology. Sam Rayburn High School - Pasadena, TX
January 2011 to June 2011
Skills
• Filing
• Assembly Line
• Inventory
• Cash Handling
• Customer Service
• Microsoft Office
• Patient Care
• Medication Administration
• Typing
Certifications and Licenses
Food Handler Certification
CPR Certification
TABC Certification
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