Customer Service Business Operations

Professional Summary

Reliable and detail-oriented professional with experience in accounting, business operations, and customer service. Skilled in financial documentation, budgeting, inventory management, and client support. Known for being dependable, adaptable, and eager to take on new challenges in customer-facing and service-oriented roles. Seeking opportunities in customer service or administrative roles where strong organization, communication, and problem-solving skills can contribute to team success.

PROFESSIONAL EXPERIENCE

March 2023 – June 2024

Financial Accounting Company, Caguas, Puerto Rico

Accounting Assistant

Assisted with entering and organizing financial transactions with high accuracy and attention to detail

Prepared, reviewed, and processed invoices and payment records in a timely manner

Managed daily bookkeeping tasks, ensuring accuracy in clarity and financial tracking

Collaborated closely with accounting team members to ensure seamless workflow and efficient support

Responded to internal and external inquiries professionally, contributing to a positive service environment

Maintained filing systems for financial documents, improving accessibility and operational speed

Adapted quickly to shifting priorities and contributed to a team-first environment under deadlines pressure

June 2024

Office of Administration and Finance, San Juan, Puerto Rico

Intern

Recorded and analyzed financial transactions to support monthly reporting accuracy

Prepared and reconciled bank statements, ensuring precision and completeness

Participated in internal audits, supporting documentation and compliance efforts

Digitized and organized large volumes of financial documents to streamline access and reduce delays

Communicated with team members to resolve discrepancies, demonstrating initiative and customer focus

Used Excel and QuickBooks to support financial analysis and day-to-day administrative functions

EDUCATION / TRAINING

GED, Instituto Las Piedras, Las Piedras, Puerto Rico 2020

Bachelor of Science in business administration, Huertas University College, Caguas, Puerto Rico

Focus on accounting and auditing

Skills/Proficiency

Bilingual: Fluent in English and Spanish, Customer Service & Conflict Resolution: Skilled in providing friendly, solution-focused support, professional phone etiquette and clear written correspondence, Proficient at Microsoft Office Suite, Experience in bookkeeping with QuickBooks, experienced in processing payments and managing customer transactions

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