Customer Support Front Desk
Resume:
Diana
Gonzalez
Diana Gonzalez
*****.************@*****.***
ㅡ
Versatile and people-focused professional with experience in fitness coaching, door-to-door sales, and customer support. Known for turning “no’s” into wins, guiding clients through resistance, and creating lasting connections. Ready to bring drive and heart to a remote team focused on growth and impact. ㅡ
Experience
Aptive / Sales Rep D2D
April 2025, Iowa, Des Moines
● Performed direct-to-consumer sales, pitching pest control services face-to-face
● Overcame hundreds of rejections daily while maintaining professionalism and consistency
● Closed $2,000+ in deals during a high-pressure probation period
● Gained experience in cold outreach, objection handling, and high-resilience environments
Adqua / Appointment setter
January 2025- June 2025, Remote
● Executed high-volume cold outreach campaigns to leads from Apollo and self-sourced prospects on Facebook, initiating engagement with business owners and decision-makers.
● Scheduled discovery calls and consultations by effectively communicating Adqua’s value proposition, leading to increased qualified pipeline opportunities.
● Independently researched and identified high-potential leads through Facebook groups and communities, demonstrating proactive lead generation skills.
● Maintained detailed records of outreach performance and lead status, using CRM tools to track follow-ups and optimize outreach strategies. OMNE / Front Desk Receptionist
December 2024 - April 2025
● Managed daily operations, including scheduling, front desk support, and new client intake
● Served as the first point of contact, delivering excellent customer service
● Supported a team of coaches with logistics, billing, and student questions
● Sent marketing emails and updates to prospects
Crunch Fitness / Personal Trainer
October 2024- March 2025, Bowery Location
● Led 1:1 and group fitness sessions focused on mobility, strength, and calisthenics
● Designed personalized programs and monitored client progress, improving retention
● Built deep rapport through emotional coaching and habit accountability
● Educated clients on long-term behavior change and self-discipline Soccer Shots / Youth Soccer Coach
December 2023 March 2025
● Instructed and inspired children aged 2–8 through weekly training sessions
● Maintained communication with parents and adapted coaching styles to diverse needs
● Developed leadership, patience, and team-based communication skills ㅡ
Skills
● Customer Communication & Support
● Objection Handling & Sales Conversations
● Retention & Relationship Management
● Emotional Intelligence & Empathy
● Remote Collaboration Tools (Zoom, Slack)
● CRM Familiarity (currently learning HubSpot)
● Self-Starter & Adaptability
● Coaching, Public Speaking, Leadership
Contact this candidate