It Support Specialist

Somerset, NJ ***** 609-***-**** **********@*****.***

Summary

Entry-level IT Support Specialist with strong troubleshooting and customer service skills. Completed 150 hours of hands-on IT repair and diagnostics externship at uBreakiFix. Currently pursuing CompTIA A+, Network+, and Security+ certifications at Lincoln Tech. Fast learner with a passion for problem-solving, team collaboration, and delivering technical solutions.

Experience

IT Support Extern

uBreakiFix – Edison, NJ Feb – Apr 2025

- Completed 150-hour externship as part of Lincoln Tech's Computer Support Specialist program.

- Diagnosed and repaired desktops, laptops, and mobile devices for hardware/software issues.

- Assisted with virus removal, OS reinstallations, and system performance optimization.

- Provided support to customers by explaining fixes and offering preventive advice.

Detail Lead / Customer Service Specialist

Kings of Shine – Somerset, NJ 2017 – 2024

- Delivered timely, professional service and built strong customer relationships.

- Trained and led staff while managing appointment scheduling and service flow.

- Maintained accurate records and resolved customer concerns efficiently.

Education

Lincoln Technical Institute – Edison, NJ Expected Apr 2025

Computer Systems Support Technology

Lincoln Technical Institute – South Plainfield, NJ 2023

Welding Technology

Glenville High School – Cleveland, OH 2013

High School Diploma

Certifications (In Progress)

CompTIA A+, CompTIA Network+, CompTIA Security+

Technical Skills

• Hardware & Software Troubleshooting

• Windows OS & Microsoft Office

• Networking Fundamentals

• Help Desk & Remote Support (training)

• Ticketing Systems (familiar)

• Customer Service & Communication

Contact this candidate