Human Resources Employee Relations

CONSTANCE LUCKEY

Human Resources Specialist & Administrative Professional

Atlanta, GA 404-***-**** ************@*****.***

Professional Summary

Resourceful and results-driven Human Resources and Administrative professional with over 15 years of experience supporting federal agencies and private organizations in streamlining operations, managing employee relations, and driving HR initiatives. Adept at onboarding, training development, process improvement, and cross-department collaboration. Proven ability to manage complex administrative functions while improving efficiency and maintaining high standards of compliance and confidentiality. Currently pursuing a Doctor of Business Administration (DBA), combining academic insight with hands-on leadership expertise.

Core Competencies

Human Resources Management, Administrative Operations & Executive Support, Recruitment & Onboarding, Policy Development & Compliance, Procurement & Budget Oversight, Employee Training & Development, Conflict Resolution & Performance Coaching, Workflow Optimization, Financial Systems: REGIS, PRISM, DELPHI, E-2, Microsoft Office Suite, CMS, HTML/CSS

Professional Experience

Federal Aviation Administration — Various Roles

Administrative Officer / Management Analyst / Program Assistant

Atlanta, GA Aug 2007 – Jan 2023

• Spearheaded administrative support for Terminal Engineering, managing travel authorizations, procurement, payroll, and performance evaluations across multiple cost centers.

• Led requisition planning and budgeting for Modification & Delivery Orders totaling over $3.5M, ensuring accurate fund certification and timely vendor payments.

• Trained and supervised new employees on procurement systems and HR compliance, increasing team readiness and reducing onboarding delays.

• Served as primary liaison for internal departments and federal partners to streamline procurement workflows and policy compliance.

• Leveraged systems like PRISM and DELPHI to manage and certify federal credit card purchases, ensuring adherence to financial controls and regulatory standards.

• Coordinated performance improvement plans, conducted exit interviews, and assisted in compensation planning to enhance workforce development.

Atlanta Star Plumbing

Administrative Assistant & Dispatcher

Atlanta, GA Dec 2023 – Mar 2024

• Managed day-to-day administrative operations including dispatching service calls, maintaining technician schedules, and responding to customer inquiries.

• Improved workflow efficiency by standardizing service request documentation and supporting invoice preparation and billing reconciliation.

• Supported inventory management and coordinated supply orders to ensure uninterrupted field operations.

State Department of Motor Vehicles

Vehicle Title Specialist (Temporary)

Mar 2024 – Sep 2024

• Streamlined title application processes, reducing turnaround time by 20% while ensuring 100% compliance with state documentation standards.

• Delivered high-touch customer service, resolving title-related issues and guiding applicants through complex regulatory steps.

• Trained new staff on system procedures and regulatory requirements, boosting accuracy and consistency across the department.

National Credit Union Administration

Management & Programs of Operation (MAO)

Atlanta, GA Aug 2007 – Aug 2008

• Managed onboarding for new hires including SF-52/50 processing, public trust documentation, benefits enrollment, and direct deposit setup.

• Provided recruitment support through resume review, interview coordination, and statistical reporting to aid hiring decisions.

Training & HR Program Contributions

• Restructured onboarding orientation at NCUA and NPS to include agency policy, HR protocols, and access to internal resources, resulting in faster new-hire integration.

• Led training updates on compensation, ethics, payroll, and benefits, aligning learning modules with evolving agency needs.

• Remodeled training curriculum for Credit Union Examiners to enhance clarity, structure, and retention.

Education

Doctor of Business Administration (DBA) – In Progress

Capella University Expected 2026

M.S., Human Resource Management

Keller Graduate School of Management 2005 GPA: 3.5

B.S., Business Administration

DeVry University 2001 GPA: 3.2

Technical Proficiency

Microsoft Office Suite, Financial & Procurement Systems (REGIS, PRISM, DELPHI, E-2, US Bank), HTML, CSS, Basic SEO, Content Management Systems, Corporate Work Plan (CWP)

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