Customer Service Patient Services
Resume:
DHBORAH TOBLIN
Orange Park, FL *****
************@*****.***
Professional Summary
Seeking a role in the Administration and Patient Services field in an esteemed organization. Self-motivated individual with analytical, management, and customer service skills. I am aiming to work for a dynamic company that will put my skills to good use and grow my career. Work Experience
Registered Behavior Technician (RBT)
Ruby Beach Behavior Pediatric-Jacksonville, FL
December 2024 to Present
• Working with young children/teens with Autism and help them learn better ways to communicate.
• Teaching them to help regulate their behavior.
Manager
mcdonalds-Saint Augustine, FL
January 2023 to December 2024
Manage all aspects of a growing and dynamic Team. Including but not limited to bank deposits, inventory, training, working with upper management.
Maintain high standards of customer service during high-volume, fast-paced operations. Cross-trained and coordinated scheduling with team members to ensure seamless service. Skilled at preventing, addressing, and resolving customer complaints. Maintain clean, orderly spaces that comply with all health codes and restaurant standards. Administrative Assistant
Beaches gymnastics-Jacksonville, FL
January 2022 to January 2023
Efficiently scheduling and canceling appointments and classes using the systems available to me. Assisted in sales & marketing campaigns including social media, digital marketing, and persuasive communication techniques.
Responsible for resolving maintenance issues as they arose. Maintained filling, organizing, follow-ups, problem resolution and other tasks as needed. Sr. Correspondence Specialist
Gottlieb & Assts-jacksoville fl
July 2013 to January 2022
Resolved patient account issues including insurance, contract discrepancies, posting, check and credit card research, chart research.
Assisted with Provider Enrollment, subpoena requests, callbacks and ensuring client/patient satisfaction. Assigned to multiple queues that included updating demographic information, problem resolution, and record requests.
Handled high call volume in a dialer-based system, while adhering to company guidelines and state laws as they pertain to medical billing and coding.
Education
High school DIPLOMA
clay high school-Green Cove Springs, FL
Skills
• Proven experience delivering complex information clearly and concisely
• office administration
• management.
• initiative
• Ability to prioritize work
• effective time management
• and thoroughness independently or in a team environment. Ability to resolve clients and Teams issues in verbal
• written
• accounts receivable
• & Presentation formats as the situation dictates. Proficient in Microsoft Office
• while establishing trust and confidence
Certifications and Licenses
RBT Certification
Contact this candidate