Customer Service Special Education
Resume:
MARY L. PIERCE
**** ** ***** **.; Topeka, Kansas 66618
**************@*****.***
OBJECTVE
To secure a position where organization, attention to detail, and customer satisfaction are essential
QUALIFICATIONS
Summary: Experience in construction and small business administration. Fifteen plus years of diversified experience with major corporations in positions of increasing responsibility. Teaching experience in the areas of public, special, adult, and family literacy education. Ability to identify problems and implement effective solutions. Disciplined and well organized in work habits. Able to multi-task efficiently and function smoothly in pressure situations. Skilled in motivating and interacting with co-workers and the public. Competent secretarial, administrative, and managerial skills plus the ability to work with corporate executives at all levels.
EDUCATION
Bachelor of Arts, History (May 1993). Washburn University; Topeka, Kansas. Dean’s Honor Roll, 1993.
Licensed Teacher: 5-9 English, 5-12 Social Studies, 7-12 Special Education (2009-2014). State of Kansas.
RELEVANT, RECENT EXPERIENCE
Secretary/Treasurer, Pierce Custom Homes, Inc. December 1997-Present.
●Assist in daily office operations
●Bookkeeping and payroll
●Involved with all aspects of construction from organization, design, and customer consultation
●Experienced in subcontractor, supplier, banking, and realtor relations
Secretary, UKHS Pain Management Center, Ardent Health. September, 8, 2024 - to Present
●Answer clinic phones, assist patients and clinicians by providing excellent customer service
●Schedule and authorize appointments and procedures
Spec Patient Access 1. Ensemble Health Partners. February 6, 2024-8/15/2024
●Pre-register and admit patients for services at The University of Kansas-St. Francis Campus Hospital/Clinics
●Accurately update patient demographics, review insurance verification, collect payment
●Handle incoming, out-going and inter-office calls as applicable; while providing excellent customer service
Work Comp Specialist. KASB Workers Compensation Fund, Inc. July 2009-December 31, 2023.
●Manage and maintain various levels of Work Comp Claims including “Medical Only” and “Lost Time” claims
●Reserve claim files, work with medical providers to manage treatment of injured individuals
●Work with defense counsel for a successful resolution of litigated files and settlements
Finance Clerk, Kansas Association of School Boards. July 2009-2011.
●Assist with the production and distribution of accounts payable
Special Education Teacher. Northern Hills Jr. High School. August 2000-May 2007.
●Implemented programming for special needs students for seventh through ninth grade students
●Collaborated with colleagues, administrators, and parents
Office Assistant I. Worker’s Compensation Department. State of Kansas. May 1992-October 1993.
●Maintained and managed all Worker’s Compensation Second Injury Fund accounts
●Managed files, payments, and correspondence with attorneys and businesses
Administrative Secretary. Evergy-Westar Energy (formerly Kansas Power and Light). March 1982-April 1992.
●Secretarial functions for the Corporate Secretary’s Department including assisting company Board of Director’s Meetings and in Shareholder Relations
●Maintained company’s lease/own property files including payments and billing of rentals, renewals, and terminations
●Maintained departmental invoices and departmental budgeting
SPECIALIZED TRAINING
●Experience with Microsoft 365 and macOS; ImageNow Scanning Software, Origami (Work Comp Software), Quicken, and QuickBooks Pro., Epic software for healthcare
REFERENCES AVAILABLE UPON REQUEST
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