Front Desk Customer Service

YASMINA STEWART

OBJECTIVE

Dedicated and detail-oriented administrative professional with over a decade of experience in clerical support, front desk operations, and public service within a high-volume environment. Proven ability to manage complex administrative tasks, maintain accurate records, and deliver exceptional customer service. Seeking to contribute strong organizational skills, receptionist expertise, and a commitment to efficiency and accuracy in a dynamic office environment.

PROFESSIONAL EXPERIENCE

County of Los Angeles Registrar-Recorder/County Clerk — Norwalk, CA

Intermediate Typist Clerk September 2011 – July 2024

Intermediate Clerk June 2009 – September 2011

Clerk, NC May 2006 – June 2009

Delivered exceptional front desk and receptionist support by greeting visitors, answering multi-line telephones, managing appointments, and directing inquiries to the appropriate departments, ensuring a professional and welcoming experience for the public.

Served as the lead telephone operator, consistently handling a high volume of public inquiries related to business filings, voter registration, licenses, public ceremonies, and election procedures.

Prepared, typed, and reviewed specialized documents and official correspondence for City Clerks, ensuring accuracy, compliance, and timely distribution.

Processed and maintained a large volume of sensitive documents, including voter registration forms, statewide petitions, and business licenses, in compliance with departmental standards and regulations.

Performed thorough reviews of incoming documents to verify completeness, accuracy, and alignment with department requirements.

Maintained confidential clerical records, performance logs, and archival systems using established organizational methods including alphabetical, numerical, chronological, and coded filing systems.

Operated and maintained various office machines and equipment, including printers, scanners, copiers, fax machines, and postage meters, to ensure uninterrupted administrative operations.

Received, sorted, and distributed incoming and outgoing mail, and conducted regular messenger rounds to deliver internal correspondence promptly.

Utilized department-specific computer systems to process inquiries, enter data, and maintain the integrity and accuracy of public records.

Assisted with inventory control and ordering of office supplies to support day-to-day functions, contributing to efficient resource management.

Provided key administrative and logistical support during election periods, including early preparation, coordination of materials, and supervision of temporary clerical staff to ensure accurate and timely processing.

Recognized consistently for attention to detail, high-quality report generation, excellent customer service, and a team-oriented attitude.

Adapted to department needs by offering flexible support across multiple units, ensuring smooth operations during high-demand periods and special projects.

SOFTWARE SKILLS

Microsoft Office (Outlook, Word, Excel, PowerPoint, Publisher, Teams), Google Workspace (Sheets, Docs, Slides, Meet), Adobe Acrobat

EDUCATION

Bachelor of Arts in Business Administration with concentration in HR Management

Southern New Hampshire University – (Online – In Progress)

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