Project Management People Development

Kelly Miller **** Oakheath Lane Richmond, TX ***** 281-***-**** ********@*****.***

Summary

I am looking to utilize my 37 years in people and project management, service, sales execution, sales coaching and people development skills in a position within an organization. I look for the opportunity to apply and improve current competencies while developing new or underutilized strengths.

Key Competencies:

Strategic event planning and implementation: Store and divisional roles

Revenue and profit advancement: Developed and executed tailored sales strategies for localized markets.

Sales management and execution: Recruiting staff and teaching, coaching and training in the service industry

Inventory management and expense control: Reduction of working capital and labor cost reduction

People Development and succession management: Mentoring while in diverse leadership positions

Strong oral and written communication skills, proficient in Word, Excel, Outlook, PowerPoint, and web-based programs.

Leadership and Development - Completed Advanced Retail Career Development, Achieving Management Excellence, Front Line Leadership and development and “Diversity in the Workplace”.

Experience

Vacations To Go Master Cruise Counselor 2023-2025

Answered calls and closed sales

Invoiced and applied payments

Coordinated, planned and booked itineraries

Established a strong rapport with clients to ensure repeat business

Chick-Fil-A Leader 2020-2021

Servitude in a highly multitasked sales environment

Knowledge for future investment

Team building and core values execution

Opening and closing of store procedures

Callaway’s Leader 2015 - 2019

Sales and design support

Staging and merchandising for maximum sales

Hiring and scheduling for stores

Managed all merchandise between warehouses and stores

Managed yearly inventory processes

Oversaw all inventory transfers

Opening and closing daily operations

Randall’s Food Markets Store Director 2009 – 2012

Completed Achieving Retail Career Development for promotional progression to Store Director

Managed 2 facilities

Stores teams included 2 assistant store directors, 13 department managers, and up to 90 associates

Mentored 2 mentees into next progression management positions

Grew sales 4% over prior year 2010

Reduced shrink in 6 months to graduate store from bottom 5 performer

Reducing working capital 3.36% from prior year 2011

Designated district facilitator for sales and service training classes

Food safety certification for 5 years

DECA Delta Epsilon Chi Association school judge for 2 years

Women’s Network speaker and mentor Houston

Attended the invitation to Texas Women’s Network conference 2011

Attended Texas Retailers Association legislative board meeting at the Capitol to arbitrate issues in our industry

Sales Event Coordinator 2006 – 2009

Liaison between construction team and store personnel

Facilitated sales specialists training in Houston/ Austin markets

Up to 45% increase in our corporate brands during promotional events

Orchestrated the sales events for 30 Houston and Austin re-grand openings

Facilitated 13 total store meetings

Co-developed and facilitated the CART program for 5 pilot stores Texas division

Co-facilitated Sales Force launch for Houston and Austin

Partnered with Produce team to develop menus/calendars for seasonal events

Special projects auditor to access sales and program executions (service, gift cards, CART, Sales Force, sandwich training, 5S, Starbucks active sampling)

Special events Cattle drive, HGMRA, and the Boys and Girls tournament

Mentor for Retail Leadership Development Training program

Assistant Store Director 2001 - 2006

Grocery Director 1998 – 2001

Certified Price Manager 1995 - 1998

References provided upon request

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