Customer Service Loan Processor
Resume:
STAR ATUATASI
PROFESSIONAL EXPERIENCE
RETAILSERVICE BANKER/MEMBER SERVICES OFFICER
BMO- Huntington Beach, CA November 2022- June 2024 Marketing and Sales Responsibilities
- Achieve individual and/or team financial production and relationship results relative to the specific metrics and goals assigned
- Initiate conversation to uncover sales or referral opportunities
- Responsible for supporting sales and service delivery in the branch
- Build and expand banking relationships through proactive customer outreach and customer service requests
- Responsible for opening personal deposit accounts and related banking services
- Engage in sales practices that are aligned to create value for both the customer and the bank
Operations and Administration
*comply with all regulations, bank policies, procedures and delegated
- Authorities to manage risk related to credit, operational, reputational, Regulatory and legal aspects of personal interactions, customer transactions and financial exposures
Senior Loan Processor
American Pacific Mortgage, LLC- Roseville, CA October 2020- September 2022 Reviewed mortgage loans and followed the appropriate guidelines which consist of analyzing income, debt, credit history and other factors before submitting to Senior Underwriter to accurately approve mortgage applications within the allowed lending authority limits.
Organized and reviewed loan input information for accuracy and completeness; complete electronic applications, transmittal summaries, and verifications for employment, gather deposit and loan information, income documentation and other supporting documents.
Developed and maintained regular communication with members appraisers, settlement agents, insurance, credit bureaus and secondary market representatives regarding loan approvals, reviewed conditions and followed as needed with the borrower(s).
CONTACT
****.********@*****.***
10031 Treebark Circle
Westminster, Ca 92683
EDUCATION
Bachelor of Science
Market Management/
Communication
Westwood College
Anaheim, CA July 2011
GPA: 3.7/4.0
SKILLS
MS Word, Excel, PowerPoint
Access, Quick, Book, MAS90
Vax Aim System, Internet,
Solomon software 2000,
Rumba, Teller 3, Oasis,
Encompass, USDA, FHA &
VA portal websites
Prepared and sent documentation to members and other appropriate sources, contact applicants and other parties to follow up or discuss requests for information, problems or other matters related to loan document processing approvals, review conditions and follow as needed with the borrower(s) and enhancements of services. Strategize with Loan origination to negotiate pricing and fees while ensuring the continuation and enhancements of services.
Prepared loan closing documentation once all underwriting conditions cleared, coordinate closing schedules with the Loan Closing Specialist, ensure all essential documentation will be available at closing.
Conducted in-depth necessary documents to review according to compliance and make necessary corrections, track documentation until applications are complete. Income Analyst/ Staff Augmentation
Union Bank of California (Contractor)- San Diego, CA March 2019-October 2020 Test and evaluated software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines. Support the company’s organizational mission and work with our clients to understand what their staffing needs are.
Work closely with Processing and underwriting Managers to fulfill daily tasks prior to funding loans.
Senior Loan Processor
Genpact Mortgage Services Inc.- Irvine, CA October 2011- July 2018 Reviewed mortgage loans and followed the appropriate guidelines which consist of analyzing income, debt, credit history and other factors before submitting to Senior Underwriter to accurately approve mortgage applications within the allowed lending authority limits.
Organized and reviewed loan input information for accuracy and completeness; complete electronic applications, transmittal summaries, and verifications for employment, gather deposit and loan information, income documentation and other supporting documents.
Developed and maintained regular communication with members appraisers, settlement agents, insurance, credit bureaus and secondary market representatives regarding loan approvals, reviewed conditions and followed as needed with the borrower(s).
Prepared and sent documentation to members and other appropriate sources, contact applicants and other parties to follow up or discuss requests for information, problems or other matters related to loan document processing approvals, review conditions and follow as needed with the borrower(s) and enhancements of services. CONTACT
STAR ATUATASI
****.********@*****.***
10031 Treebark Circle
Westminster, Ca 92683
Strategize with Loan origination to negotiate pricing and fees while ensuring the continuation and enhancements of services.
Prepared loan closing documentation once all underwriting conditions cleared, coordinate closing schedules with the Loan Closing Specialist, ensure all essential documentation will be available at closing.
Conducted in-depth necessary documents to review according to compliance and make necessary corrections, track documentation until applications are complete. Customer Service Specialist/New Account Representative Union Bank of America- Huntington Beach, CA November 2008- March 2011 Assisted clients with daily deposits/withdrawals and all related banking transactions and with daily transactions and new accounts
Provided quality customer service & administrative duties by opening proper bank accounts associated with customer’s financial needs and future retirement plans Contacted clients and structuring promotional plan based on account programs Answered questions about account types and banking products, such as CDs, money market accounts, loans and credit cards Review and explain account charges, assist customer and determine whether they need to refer to personal banker for additional retirement plans
Assisted banking customers who are victims of fraud, theft or identity theft, replacing lost or stolen credit or debit cards
STAR ATUATASI
CONTACT
****.********@*****.***
10031 Treebark Circle
Westminster, Ca 92683
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