Customer Service Support
Resume:
Shyita Walker
Euless TX *****
**************@*****.***
Eager to leverage interpersonal skills to maintain high levels of customer satisfaction and engagement.
Skills
• Strong De-Escalation
• Strong communication and interpersonal
• Ability to multitask and prioritize tasks in a fast-paced environment
• Excellent problem-solving abilities and attention to detail
• Analytical and critical thinking
• Customer service oriented
• professionalism when handling customer calls, questions, and concerns
. • able to influence and establish positive working relationships across the organization
. • Strong oral presentation and training delivery skills in-person and over the phone.
Experience
2024-2025
TD Insurance, Location - Lead Management of Policy Holder/ Customer Service
● Reviewed Property claims for coverage determination, assessed damages for proper payment solutions. Addressed concerns of policyholders during claim life. Outbound calls to insured’s regarding payments, provided 2
appropriate letters of explanations to insured via email or regular. Addressed supplement items as needed. Handled proper closing of claims. 2021 - 2023
Atmos Energy, Location - Customer Support Associate,
● Provided high touch customer care for all of our clients. Communicated with all customers via phone and email. Addressed customers' toughest concerns and provided solutions in a timely and professional manner. Ensure customers experience exceptional service by providing clear, concise written and verbal communication for internal and external customers. Collaborated with internal teams to ensure customer satisfaction and resolved issues effectively. Maintain accurate records of customer interactions and transactions..
2017 - 2020
Mississippi Department of Human Services, Clarksdale - Case Worker
● Developed and implemented individualized service plans with clients to address identified needs within an established time frame. Assisted clients with necessary appointments on an as needed basis. Worked in conjunction with the client to develop feasible service plan goals and action steps and assign them to the responsible party. as required and needed. Monitored and evaluated client progress and adjusted service plan and/or service delivery as necessary. Empowered clients to begin learning how to navigate medical/health and public benefits systems on their own for their success once services plan goals are met. Documented all client interactions and services in case notes and service plan as required. completed all necessary. Documentation to ensure compliance with funding requirements, licensing requirements, and agency quality assurance standards. Education
Trident University Bachelors Business Admin. Current Coahoma Community College Associates Business Admin 2017 3
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