Patient Access Data Entry

ALYSSA GARRISON

913-***-**** - **********.********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and dedicated Paralegal Studies student with a strong background in the medical and dental fields, seeking to leverage healthcare knowledge and administrative skills in a legal support role. Passionate about medical-legal research, compliance, and advocacy. SKILLS

• Legal research and writing

• Registration and admissions

• Phone and email etiquette

• Policy understanding

• Payment processing

• Call screening

• Referral coordination

• Time management

• Critical thinking

WORK HISTORY

• HIPAA compliance

• Strong organization

• Insurance verification

• Medical terminology

• Appointment scheduling

• Microsoft Office, Clio Management, Adobe

Acrobrat, Westlaw

• EMR

• Multitasking and organization

• Verbal and written communication

01/2022 to 5/2025 Patient Access Registrar

North Kansas City Hospital – North Kansas City, MO

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

• Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.

• Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.

• Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.

● Answered phone calls and messages for multiple-physician hospital facility, scheduling appointments, and handling patient inquiries. 11/2017 to 12/2021 Front Office Receptionist Arbor Creek Dental – Olathe, KS

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.

• Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.

• Answered multi-line phone system and enthusiastically greeted callers.

• Provided clerical support to company employees by copying, faxing, and filing documents.

• Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.

• Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.

• Confirmed appointments, communicated with clients, and updated client records.

• Adhered to strict HIPAA guidelines to protect patient privacy. 02/2015 to 11/2017 Front Desk Receptionist

Iron Horse Dental – Leawood, KS

• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

• Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.

• Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.

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Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.

• Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.

• Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.

• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.

• Prepared and processed patient referrals and transfer requests.

• Managed office logistics by scheduling appointments, maintaining files and collecting payments.

• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

08/2012 to 02/2015 Dental Hygiene Assistant

Waters Davidson Family Dentistry – Olathe, KS

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

• Ensured a safe working environment by adhering to OSHA regulations regarding infection control protocols.

• Adhered to confidentiality laws established by Kansas and federal government regarding HIPAA.

• Promoted a positive image for the dental practice by upholding professional standards in interactions with patients, colleagues, and community members.

• Assisted doctors and hygienists during crowns,impressions, cavity fillings.

● Built rapport with pediatric patients using age-appropriate language and behavior management techniques, easing anxiety during dental visits.

● Maintained up-to-date knowledge of industry trends through regular continuing education courses, enhancing skills as a Dental Hygiene Assistant.

EDUCATION

Expected in 12/2025 Associate of Arts: Paralegal Studies Metropolitan Community College - Kansas City, MO

• Dean's List 2022, 2023, 2024

05/2009 High School Diploma

Shawnee Mission South High School - Overland Park, KS

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