Instructional Design Training Content

My goal:

Develop the learning experience and support training content using a learner engagement approach with clear objectives and goals, including gamification, accessibility, and artificial intelligence.

What I offer:

With over 15 years of experience, I specialize in creating engaging eLearning content across various formats: online, virtual, video and instructor-led events. My expertise extends to developing job aids, learning guides, maintaining online support documentation, and knowledge management sites that are performance-based and compliant. I collaborate closely with subject matter experts (SMEs) to design effective learning strategies that drive performance improvement. Previous self-employed design contractor working at major industries including: healthcare, pharma, insurance, government, and retail. My skill set includes analytical thinking, effective writing, strong communication, and creative problem-solving.

My Work History:

Learning Design Specialist; IJS, The Woodlands, TX September 2024 to Present (Contractor (Remote)

Work with clients to build learning solutions and create engaging, effective educational experiences. Meet with educators, subject matter professionals and stakeholders to develop comprehensive training content, learning assets and programs using current technology.

Develop and implement instructional design strategies to enhance learning experiences.

Produce videos and voice-overs.

Conduct needs/gap analysis.

Serve as project lead to ensure timely completion.

Use AI technology and multimedia tools to create interactive content.

Ensure content is accessible/compliant.

Learning Experience Designer, Elevance Health, Inc., Indianapolis, IN – September 2015 to May 2024 (Remote)

Commercial and Specialty Business Division: Design and develop training content for clinical (Elevance Health Care Management System). Serve as lead developer for Provider Solutions and supported Behavioral Health development. Create micro videos and reference material. Edit facilitator and learner guides. Provide learning support for new hire onboarding, and Elevance Health products and other sales initiatives.

Research existing materials for process improvement and documentation.

Produce micro videos, serve as voice narrator.

Create ILT and vILT courses.

Build assessments for compliance.

Upload/update content for Knowledge Library.

Conduct SME review sessions.

Participate in requirements gathering.

Ensure content is accessible /compliant.

Support directors and clinicians during rollout.

Learning Designer, Stewart, Houston TX – February 2014 to September, 2015

Built eLearning courses for various HR departments. Worked as a consultant with program managers and business partners to develop ILT/vILT content. Developed content for Consumer Financial Protection Bureau initiative. Wrote storyboards, produced video. Developed best practices to increase associate retention.

SharePoint site administrator.

Served as project lead developer.

Created proposal documents.

Create learning proposals.

Provided design consultations.

Wrote job aids and procedures.

Instructional Designer, Indotronix, Parsippany, NJ – March, 2012 to January, 2014 (Contractor, Remote)

Designed and created training assets for virtual, online, web conferencing and the learning management system. Created/updated instructional materials for IT service desk virtual onboarding courses.

Converted slide decks into interactive training modules.

Analyze requirement documents for consistency.

Conducted needs analysis with project sponsors.

Manage documentation/content deliverables.

Developed eLearning courses.

Write/administer assessments.

Instructional Designer/Training Specialist, Intertek, The Woodlands, TX – July 2009 to March 2012

Designed and delivered eLearning courses for include safety, leadership; coaching and mentoring. Delivered train the trainer sessions for Inspection Trainers. Managed life cycle project deliverables.

Created SCORM-compliant eLearning courses.

Wrote online safety training and assessments.

Manage content library.

Performed UAT and quality testing.

Managed course updates and edits.

Created technical certification courses.

Conduct research on potential clients.

Create video recordings for training.

Training and Development Specialist, Affiliated Computer Services Inc., Dallas, TX – December 2003 to July 2009

Conducted training and development for global HR and IT technical service employees and established client base. Served as training project lead for transitioned employees on software applications and business processes. Worked with Compliance/Regulatory, Quality Management and ITIL initiatives. Wrote technical training curriculum.

Delivered on-board training (virtual).

Served as training implementation lead.

Facilitated business process sessions.

Developed training material and plans.

Serve on Change Management board.

Improved efficiencies in the training process.

My Education:

Master of Science degree in Training/HR, Amberton University; completed HR Professional course for PHR certification at Rice University. Completed Texas requirements for Dispute Resolution, including over 400 hours of mediation. Received Bachelor of Arts degree in Journalism, University of Houston. Completed coursework in Photoshop and Technical Writing. Received training/certificates in Articulate Studio, Captivate, and Video editing. Received ATD certificates in Rapid Video Development, ATD Master Performance Consultant; Langevin certificates: Training Needs Analysis, Instructional Design for Designers.

My Additional Qualifications/Experience:

Authoring Tools: Articulate 360-Storyline, Rise, Engage, Presenter Quizmaker; Review. Adobe Captivate. Lectora. Video/Editing: Audacity, Canva, Certified in Camtasia and Snagit; ClipChamp Adobe Acrobat, Vyond. Microsoft Suite: Excel, Outlook, PowerPoint, Word. Productivity/Project Management: Accessibility, ChatGPT/Prompts, Forms, OneNote, SharePoint, Teams, Visio, Webex. LMS: Oracle, Workday, SumTotal. Professional Skills: Process Mapping, Change Management, Coaching, Mentoring, Interpersonal Communication, Dispute Resolution, Facilitation, Leadership Development, Project Management. Agile, Performance Support. Memberships: ATD, Association for Dispute Resolution. Arbor Foundation. Business: Former president of local non-profit. Owner: Deliver-A-Box; Charter Writing School-cwslearning.

Pamela Clyburn-Lee

***********@*****.***/936-***-****

PC-L

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