Customer Service A Team

SUMMARY

EDUCATION CXC PROFESSIONAL EXPERIENCE

SKILLS

CERTIFICATIONS

Tower Hill Reading, Montego Bay, ST James

*************@*****.***

MILTON HOUSEN 876-***-****

I oversee a team of customer service agents, ensuring the delivery of high-quality service to our customers. My primary responsibilities include managing daily operations, monitoring team performance, and providing ongoing training and support to agents. Additionally, I address escalated customer issues, analyze customer feedback to identify areas for improvement, and ensure that service levels and standards are consistently met Oversaw daily operations, ensuring the delivery of high-quality customer service to meet organizational goals.

Monitored team performance, provided regular coaching, training, and support to customer service agents.

Addressed escalated customer issues with empathy and professionalism, ensuring swift resolutions.

Analyzed customer feedback to identify areas for improvement and implemented process changes to enhance service delivery. Ensured service levels and quality standards were consistently met, contributing to improved customer satisfaction and team performance.

Mathematics

English Language

Human and Socail Biography

Social Studies

Principles Of Business

Conflict Resolution

Exceptional communication and

interpersonal skills

Ability to work independently and as part

of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Excellent time Management

Adaptability

Empath

Team Jamaica

Customer Service and Leadership

training

Customer Service Supervisor 2015-2019 ACT

CUSTOMER SERVICE SUPERVISOR: 2019-2022 AT

CONDUENT

Updated and managed time cards for the team.

Coached agents and occasionally other leaders on

new products or updates to existing products.

Collaborated with the back-office team to make

adjustments to cruise fares.

Maintained a professional and clear communication

style to support team efficiency and performance.

Customer Service / Graphics designer at

Vistaprint from May 2022-present

Anchovy Hight School

Respond to customer inquiries through multiple channels, including phone, chat, and email, in a courteous and professional manner. Accurately diagnose customer issues and provide appropriate solutions based on established procedures.

Offer feedback to identify customer challenges and reduce effort. Participate in cross-functional activities to enhance company performance.

Meet and exceed efficiency and quality metrics to improve customer experience.

Educate customers on using Vista products and services to grow their businesses.

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