Customer Service Representative

John Ward - Remote Customer Service Representative

***- ***-**** ****.******.****@*****.*** Rochester, NY 14450 PROFESSIONAL SUMMARY

I am a friendly, thorough customer service representative, with 4 years of experience. This includes Healthcare experience, retail, safety, Nevada state benefits, and others. I enjoy helping others with my work. I am seeking a CSR job with a company, or with a BPO, to grow my skills and talents with customer service. SKILLS

• Communication • Empathy • Healthcare experience

• Multi-tasking • Interpersonal Skills • Detail oriented

• Thorough • Active Listening • CRM systems

• Calm Under Pressure • Friendly, Positive Attitude • Phone/Video Skills EXPERIENCE

Event Producer & CSR

Freelance, 2020 - Current

• I am actively pursuing work as a customer service representative.

• I have continued to work on freelance event production projects while I have not had a steady CSR position. Customer Service Representative

Velocitii, LLC, 2022 - 2023

• Handled a high volume of healthcare customer inquiries in a dynamic call center setting, maintaining a consistent performance with call and satisfaction metrics between 90% and 100%.

• Documented all customer interactions comprehensively, ensuring accurate tracking of inquiries and resolutions provided.

• Worked collaboratively with team members to enhance the overall customer service experience, efficiently leveraging multiple computer systems and search tools to address customer needs.

• Documented, researched, and resolved customer service issues.

• Built trusting relationships with customers to better understand needs.

• Delivered fast and friendly service to handle questions and service complaints.

• Anticipated needs and resolved problems to keep customers happy.

• Met personal team and company goals, in a customer service environment. Customer Service Representative

Alorica Inc. 2020 - 2022

• I worked with a variety of clients and roles at this position, including healthcare.

• Provided efficient and courteous support to a diverse client base, ensuring high levels of customer satisfaction.

• Surpassed key performance indicators for call volume and customer satisfaction, consistently achieving scores between 89% and 99%.

• Employed analytical skills.

• Applied a collaborative and positive attitude, serving customers on every call. Customer Service Representative - Temp

Sutherland Global, 2020 - 2020

**Overlaps with Alorica job**

• In-bound CSR service and sales calls (40-50/ day).

• Provided tech support to Internet/Voice/TV Customers.

• Became an expert with trouble shooting customers' internet and TV systems. EDUCATION

Bachelor of Arts: English/History

George Mason University, Fairfax, VA

LANGUAGE

English

*Of note: I have worked with hundreds of corporate clients in my long event production career. I have traveled to every state in the union, except Alaska. This gives me a wealth of knowledge about our country and its people. Great for friendly ice-breaker conversations with callers.

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