Business Development Continuous Improvement

Daniel Whitcanack

309-***-**** ***********@*****.*** East Moline, IL 61244 linkedin.com/in/daniel-whitcanack-38a424a6

Propels organizational success by identifying process bottlenecks, implementing cost-saving measures, and standardizing operational workflows.

Continuous Improvement Leadership Accounts Receivable Oversight Business Process Optimization Cross-Functional Collaboration

Credit Collection Oversight: Recovered $8M in bad debts at KONE Spares by rebuilding customer relationships and enforcing payment plans. Prioritized high-risk accounts and utilized structured follow-ups to facilitate recovery and enable future sales.

Strategic Business Growth: Generated ~$1M in revenue at EBE Technologies by onboarding 5 companies requiring customized software solutions, ensuring seamless integration. Strengthened operational efficiency for clients by optimizing compliance.

Team Performance Optimization: Optimized sales performance at Rock Island 1 and Rock Island 2 Centers at AT&T by leading morale-boosting initiatives and coaching programs for 200+ members. Increased customer satisfaction ratings from 63% to 85%.

Credit Risk Assessment & Mitigation

Debt Recovery & Dispute Resolution

Process Optimization & Standardization

Business Development & Revenue Growth

KPI Implementation & Performance Tracking

Process Automation & Digital Transformation

Project Planning & Coordination

Stakeholder Relationship Management

Resource Allocation & Cost Optimization

Professional Experience

Professional Development 08/2024 – Present

Business Development Specialist, EBE Technologies 12/2023 – 07/2024

Spearheaded business development initiatives by leading outreach efforts across the United States (US) and Canada to establish relationships with transportation companies. Facilitated the adoption of customized vehicle software solutions, streamlining human resources (HR) and safety processes for trucking firms. Engaged key decision-makers, including Chief Information Officers (CIOs), to align software capabilities with operational needs, enhancing client retention and contributing to revenue growth.

Developed strong relationships with executive decision-makers by navigating complex Interactive Voice Response (IVR) systems and leveraging backdoor channels to connect directly with CIOs. Ensured high-value client engagement and long-term retention.

Optimized marketing outreach by collaborating with internal teams to refine campaign strategies, shifting from generalized messaging to highly targeted content. Improved conversion by ensuring marketing materials resonated with industry pain points.

Continuous Improvement Supervisor, Elanders Americas 04/2023 – 12/2023

Directed first-shift print operations and spearheaded continuous improvement initiatives across cross-functional departments. Enhanced workflow efficiency by implementing structured job prioritization methods, ensuring critical materials were processed and shipped promptly. Collaborated with cross-functional teams, including Information Technology (IT), marketing, and C-suite executives, to identify and resolve process inefficiencies, maximizing profitability by accelerating production cycles and reducing material waste.

Implemented the "First Time Right" program leveraging Lean Six Sigma methodologies, minimizing costly errors and standardizing quality measures. Applied the Define-Measure-Analyze-Improve-Control (DMAIC) process to ensure accuracy and compliance.

Elevated employee engagement by conducting structured discussions with 200+ production employees, incorporating feedback into process improvements. Fostered trust and collaboration, streamlining workflows and improving operational efficiency.

Maximized production by reallocating high-priority jobs to a newly acquired high-speed printing machine, reducing turnaround time while increasing overall print capacity. Ensured close monitoring of workflow adjustments to prevent bottlenecks.

Credit Collection Manager, KONE Spares 08/2013 – 04/2023

Led credit collections for a $38M receivables portfolio, managing 700+ customer accounts, including major Original Equipment Manufacturers (OEMs) and government entities. Negotiated payment terms, recovered bad debts, and improved cash flow by transitioning delinquent accounts back into active buyers. Established return material processing frameworks, ensuring accurate assessments and reducing unnecessary write-offs, contributing to overall profitability.

Designed a structured return material process that prevented fraudulent returns, improving inventory reconciliation. Developed a system for return material authorization (RMA) that ensured accurate credit allocations and minimized financial losses.

Secured overdue payments from major OEMs and clients by leveraging strategic communication, payment negotiations, and purchase restrictions. Applied persistent follow-ups and structured financial arrangements to recover outstanding debts.

Recaptured $2.2M in outstanding revenue by identifying and resolving internal payment disputes and negotiating settlements.

Automated invoicing processes for 700+ accounts during the COVID-19 pandemic, eliminating manual inefficiencies. Partnered with process improvement leaders to implement a fully digital billing system that continues to streamline operations to date.

Established comprehensive credit risk assessments using Dun & Bradstreet (D&B) credit reports to evaluate client purchasing power. Implemented a proactive financial vetting process that reduced high-risk exposure and improved sales stability.

Increased customer retention by restructuring credit management approaches, offering flexible payment plans, and reinforcing client relationships. Ensured smoother transitions between accounts and sales departments to maintain business continuity.

Sales Consultant, AT&T 02/2008 – 07/2013

Oversaw high-volume call center sales and customer service initiatives, resolving billing issues while driving product upsells. Trained and coached underperforming teams, transforming them into top sales performers. Collaborated with regional leadership to develop high-converting transition phrases and sales tactics, later adopted across the region to drive customer retention.

Exceeded sales targets by 120% monthly, consistently ranking in the top 1% of district-wide representatives. Developed rapport with customers, leveraging trust-based engagement techniques to convert complaints into profitable sales opportunities.

Enhanced the customer experience by refining service scripts and ensuring seamless issue resolution. Coached employees on empathy-driven sales approaches, improving customer retention and boosting net promoter scores (NPS).

Previous Experience: Collection Manager at H&R Accounts.

Professional Development

Sales & Leadership Training, Issuing Authority

Lean Six Sigma Green Belt Training, Issuing Authority

Management & Financial Certifications, Issuing Authority

Technical Skills

SAP, Salesforce, Microsoft Office, Google Workspace, …

Daniel Whitcanack Resume Page 02 309-***-**** ***********@*****.*** linkedin.com/in/daniel-whitcanack-38a424a6

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