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Maintenance Manager Customer Service

Location:
Ashburn, VA
Posted:
July 08, 2025

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Resume:

Kami Duncan

Facility Manager

Interlachen, FL ***48

**********@*****.***

+1-386-***-****

Professional Summary

Facility maintenance manager, with a proven record of success in managing healthcare facilities, properties and assets and keeping up with high standards of maintenance and customer service. Authorized to work in the US for any employer

Work Experience

Property Manager

Chartroom management LLC-Palatka, FL

August 2022 to Present

Manage all aspects of assigned property(s). Schedule and oversee contracted vendors. Maintain a positive and productive relationship with tenants and vendors. Collect receivable accounts and handle operating expenses Accomplish financial goals

Source and expand business opportunities by building relationships with prospective clients Prepare and manage budgets

Collect rent and late payment issue notice when so required Address any tenant concerns in a timely manner

Maintain records of leases, expenses, maintenance work orders, complaints On site monthly and quarterly inspections where required and needed Working remotely and on-site

Facilities Maintenance Manager

Pavilion-Crescent City, FL

July 2021 to August 2022

,

• Planned strategy to ensure efficient management of assets - Managed, maintained and supported the reliability of the fire sprinkler systems, fire alarm equipment, properties and assets in the facility.

• Managed contracts, contractors, and procurement functions.

• Maintained and operated the facilities - Managed resources including budget, staff, contractors, consultants and finances.

. Aware of AHCA and Life Safety codes

. Worked as a pre AHCA inspector for the state of Florida

. Maintain AHCA, SDS, and Life Safety books

. Painting, drywall repairs, fence installation and repairing

. Electrical and plumbing repairs

. Sidewalk resurfacing / driveways asphalt repairs

. Roof repairs and installation

. Landscape and tree trimming

. Maintaining outside appearance building and lawns

. Using and maintaining all machinery equipment, gears, belts, bearings, fans, oil, batteries, blades. Contacting contractors for bids for large jobs, dealing with contractors and subcontractors with through explaining what was expected from them and the expectation for end results. Submitting bids to corporate for final staging of hiring. Facility Regional maintenance manager

Sterling Health-Palatka, FL

January 2011 to July 2021

,

• Planned strategy to ensure efficient management of assets - Managed, maintained and supported the reliability of the fire sprinkler systems, fire alarm equipment, properties and assets in the facility.

• Managed contracts, contractors, and procurement functions.

• Maintained and operated the facilities - Managed resources including budget, staff, contractors, consultants and finances.

• Manage Cleaning crews - documenting that all areas were clean before sanitizing. Involved in walk- through of kitchens observing that all kitchen appliances equipment countertops were properly cleaned and sanitized some equipment requiring heat and or chemicals for completion. This process was done after each meal of each day food lockers inspected for proper storage, dated products, leakage, temperatures.

. Aware of AHCA and Life Safety codes

. Worked as a pre AHCA inspector for the state of Florida

. Maintain AHCA, SDS, and Life Safety books

. Painting, drywall repairs, fence installation and repairing

. Electrical and plumbing repairs

. Sidewalk resurfacing / driveways asphalt repairs

. Roof repairs and installation

. Landscape and tree trimming

. Maintaining outside appearance building and lawns

. Using and maintaining all machinery equipment, gears, belts, bearings, fans, oil, batteries, blades. Contacting contractors for bids for large jobs, dealing with contractors and subcontractors with through explaining what was expected from them and the expectation for end results. Submitting bids to corporate for final staging of hiring. Maintenance Technician

State of Florida-Gainesville, FL

January 2004 to December 2011

Painting, plastering, window repairs, installation of windows, fencing, doors. Sidewalk installation, asphalt patch and repairs. Maintain records tasks completed, fill out work reports. Education

Some college

High school diploma or GED

Skills

• Fabrication

• Blueprint reading

• Project Management (10+ years)

• Driving

• English

• budget (10+ years)

• Plastering (7 years)

• Hand Tools (10+ years)

• Quality assurance

• Property management

• MS Office (10+ years)

• Security (5 years)

• Glass Installation

• Restaurant experience

• Plumbing (5 years)

• Project management

• Construction

• Search engines

• Facility Maintenance (10+ years)

• maintenance (10+ years)

• blueprints (10+ years)

• Manufacturing

• Mechanical Knowledge (5 years)

• Carpentry (10+ years)

• Microsoft office (10+ years)

• Supervising experience

• Public relations

• Outlook (10+ years)

• Carpentry

• Electrical (5 years)

• Scheduling (10+ years)

• Have full understanding of all hand tools basic and electrical. Able to read blueprints can build nearly anything (10+ years)

• Leadership

• Hospitality

• Troubleshooting (10+ years)

• Budgeting (10+ years)

• Drywall

• Facilities Management

• Plumbing

• Information security

• Security

• Budgeting

• Customer service

Certifications and Licenses

Retired fire fighter

March 2013 to Present

Certificate #101

Training through station 4 of Interlachen Florida

Drivers License

Armed Security License

Guard Card

Trained Installer

April 2019 to April 2023

Certified 3M trained in product application and proper installation procedures for firestopping systems. Class G armed security

November 2020 to November 2020

Class D Security License

November 2020 to November 2020

Additional Information

•Good efficiency and knowledge in employing best business practices to ensure that the services and processes supporting the organization go on smoothly.

•A high level of professionalism, integrity, and discretion in handling confidential information.

•Capable of managing all facilities efficiently - Well-versed with project management activities, time management and team leadership.

•Comfortable working in a fast-paced environment - Good communication and interpersonal skills.

• Familiar with the requirements of AHCA and other state or federal regulatory requirements.



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