Customer Service Inside Sales
Resume:
Kevin Cirucci
Sharon Hill, PA *****
*************@*****.***
Work Experience
Inside Sales
T & D Materials Manufacturing-Clifton Heights, PA
January 2025 to Present
Key Responsibilities:
• Prospect Development: Utilize research, phone outreach, emails, and inbound leads to identify and pursue sales opportunities.
• Relationship Management: Develop and sustain positive relationships with decision-makers and purchasing agents within assigned accounts.
• Market Engagement: Conduct thorough account research, identify key players, and generate interest in T&D products and capabilities.
• Customer Understanding: Gain insight into customer needs and requirements to provide tailored solutions.
• Quote Response: Source and respond promptly to customer Requests for Quotations (RFQs).
• Sales Closure: Maintain regular communication with customers on open quotes, guiding the process to successful closures.
• Sales Targets: Close sales deals consistently to meet or exceed monthly quotas.
• Pipeline Management: Manage a robust pipeline of opportunities to achieve or surpass sales objectives.
• CRM Management: Ensure accuracy and currency of CRM data for customers, prospects, and deals.
• Documentation: Maintain precise reporting, records, and files essential for effective territory management.
• Industry Engagement: Attend relevant industry trade shows, contributing to market awareness and networking
• .
Appointment Setter
Electronic Merchant Systems-Bala-Cynwyd, PA
January 2022 to December 2024
Cold call businesses in the Philadelphia & surrounding areas successfully setting appointments for free rate reviews for credit card processing. Utilize a CRM on an every day basis Proxy Solicitor / contract position
AST Solutions-Drexel Hill, PA
January 2021 to January 2022
Calling shareholder all over the US soliciting them to vote the proxy materials for the different proposals as it relates to their investments. High call volume. Offer exceptional customer service on every call
Appointment Setter/Customer Service / contract position Axion Healthcare-Blue Bell, PA
January 2020 to January 2021
Taking inbound calls from beneficiaries in New York State. Setting appointments for our licensed agents to call or see them in person and go over the VNSNY Choice Total Medicare plan. Digital Marketing Specialist
HIBU-King of Prussia, PA
July 2017 to January 2020
Fearlessly prospect and cold call new SME's across the country to present the value of HIBU's advertising and marketing solutions, such as websites, SEO/SEM, and mobile optimization Execute sales strategies and deliver effective sales presentations with passion for clients Study to become an expert in all HIBU products, solutions, and systems Follow up with clients to build a trusted advisor relationship Sell in a highly productive and competitive environment achieving and exceeding sales objectives Inside Sales Representative/Customer Service
I.C.E-Orlando, FL
April 2015 to July 2017
Handled outbound calls to prospective active and or retired military and government employees Required to meet sales goals expectations
I was able to achieve sales rewards and spiffs as well as meeting daily and monthly goals Enhanced customer satisfaction, problem resolution and retention Developed customer relationships
Reviewed purchases routinely and recommended additional savings opportunities Consistently exceeded my individual sales goals
Provide training for customers on internet features and functionality while visiting oversimplification.com Account Executive
Connextions-Orlando, FL
January 2010 to April 2015
Responsible for maintaining a book of business that involves prospecting for clients. Gather information on shipping methods and habits from businesses. Consistently maintain accounts and gain revenue for FedEx. Offer resolutions and customer service.
Continue to build value on sales calls to maintain retention for exclusive FedEx clients. Make shipping more efficient and cost effective for the clients. Account Manager/Business Development
Staples Corporate Office-Orlando, FL
July 2006 to December 2009
Increase provided book of business from 650 clients to 1150 clients Responsible for managing all 1150 national customer accounts with an emphasis on driving sales through selling office products via online or phone.
Enhance customer satisfaction, problem resolution and retention. Develop customer relationships.
Review purchases routinely and recommended additional savings opportunities. Provide training for customers on internet features and functionality while visiting Staples.com. Consistently exceeded my individual sales goals.
Education
Some college in Business Management
Tarrant County College-Fort Worth, TX
September 1988 to September 1989
High school diploma
Austin Community College-Austin, TX
Skills
• Inside sales
• Order entry
• CRM software
• Digital marketing
• Sales management
• Sales
• SEO
• English
• Outbound sales
• Cash handling
• Marketing
• digital marketing specialist
• Google Analytics
• Email Marketing
• Business development
• Telemarketing
• Time management
• inbound customer service
• Phone etiquette
• B2B sales
• Outside Sales
• Door-to-door
• B2B
• SEM
• Account management
• Presentation skills
• Problem management
• Organizational skills
• Web Development
• Direct sales
• Leadership
• Customer service
• Branding
• Search Engine Optimization (SEO)
• B2B Sales
• Cold calling
• outbound customer service
• Salesforce
• Windows
• Negotiation
• Order fulfillment
• Manufacturing
• Driving
• Email marketing
• Outside sales
• Computer skills
• Microsoft Office
• cold calling
Certifications and Licenses
Non-CDL Class C
Driver's License
Food Handler Certification
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