VP / Director / Senior Manager of Software Development

KEITH W. KLIER

**********@*****.*** www.linkedin.com/in/keithklier/ 214-***-****

VICE PRESIDENT, SOFTWARE DEVELOPMENT / SOLUTIONS ARCHITECTURE

Application Development & Strategy • Team Building & Training • Platform Development • Performance Optimization

Results-driven IT leadership professional with 20+ years of experience effectively building and managing high-performance software development teams of up to 75 people at $1+ billion companies. Recruited, hired, and trained 200+ technical employees, including the development and promotion of 10+ people into managerial roles. Achieved a 95%+ staff retention rate. Consistently rated as a Top Producer, achieving 90-95%+ of goals, KPIs, and management objectives while ranking in the Top 20-25% in productivity. Effectively automated and streamlined processes, generating $5-10 million in annual cost savings while scaling capacity and workload by 10x. Catalyst in implementing positive change with the ability to foster collaboration while communicating and working effectively with all levels of management and associates. Outstanding communicator and negotiator able to influence key decision-makers, partners, thought leaders, and stakeholders. Strong work ethic with excellent strategic planning, resource management, problem-solving, mentoring, and leadership skills.

AREAS OF EXPERTISE

Business Transformation Customer Service / Technical Support Quality Assurance (QA)

Growth Management & Scalability Budgeting & Cost Avoidance User Experience (UX)

Technical Project Management Productivity & Efficiency Building Process Improvement

Agile Development Document Management / OCR Audit & Compliance

Requirements Gathering Test Plan Automation Management Reporting

PROFESSIONAL EXPERIENCE

Vice President, Application Development (Remote)

FLAGSTAR BANK, Troy, MI 9/2020 - Present

A subsidiary of Flagstar Financial with 6,800 employees, 400 offices, $98 billion in AUM, and $1.7 billion in annual revenue.

Manage a 25-person Application Development team and a $4 million annual budget within the 2,000-person Mortgage Origination and Servicing Division. Report to the Divisional CIO. Focus on creating efficiency, improving accuracy, streamlining processes, and facilitating cost-effective integration across multiple acquisitions. Develop and standardize processes and procedures for consistent file processing and remediation of processing failures. Oversee project management, test plan development and automation, agile development, scheduling, and bug fixes across 2-week cycles.

Headed the development of 5 new major platform applications and enhanced features and functionality to 20+ legacy system apps in a Java, Oracle, SQL Server, Paradatec, FileNet, and AWS environment.

Led the fulfillment of in-house applications designed for document classification, ingestion, and export into FileNet P8 and Loss Mitigation Underwriting while supporting a base of 1.5 million mortgages.

Streamlined the platform onboarding and integration process during rapid expansion, efficiently supporting an increase in monthly loan origination and servicing from 10,000 to up to 200,000 loans per month.

Reduced the team from 30 to 25 people while dramatically increasing scalability and capacity, reducing annual labor costs by $400,000+ without any impact on productivity.

Achieved 100% security audit scores and on-time delivery for compliance updates. Automated key processes with 50-75% time savings. Cut errors from 250+ per month to 5 per month while improving compliance.

Collaborated with a third-party OCR vendor (Paradatec) to enhance document classification through process and software improvements for millions of documents.

Managed a project to enhance file tracking, ensuring 100% reconciliation throughout processing stages.

Partnered with the Cloud team to transition long-term file backup to AWS Glacier, replacing on-premise hardware with a much more cost-effective solution.

Vice President, Application Development

CALIBER HOME LOANS, Coppell, TX 12/2019 - 9/2020

A full-service national mortgage lender and agency direct seller / servicer with 3,400 employees and $1.8 billion in revenue.

Managed 3 software development teams and 30 total employees in an environment with C#, .NET Framework, .NET Core, Angular, SQL Server 2016, Cosmos, and Azure. Led fulfillment for an in-house origination platform and headed complex, high-profile projects. Reported to a Senior Vice President and CIO.

Enhanced real-time integration with OCR vendor Paradatec by developing an API-based solution to replace the previous file share-based sweep process.

Spearheaded integration with a second OCR vendor, AIVA, to accelerate data collection for faster processing and underwriting. Collaborated with the Infrastructure team to migrate lower environments to Azure.

Keith W. Klier **********@*****.*** Page 2

Vice President, Application Development

FIRST GUARANTY MORTGAGE CORPORATION, Plano, TX 01/2019 - 12/2019

A mortgage lender with 550 employees specializing in the origination of residential home loans.

Directed a team of 15-20 people across Software Development, Mortgage Technology, Reporting, and Quality Assurance teams in a development environment consisting of C#, .NET Framework, .NET Core, MVC, SQL Server 2016, Encompass, Power BI, SSRS, AWS, and Azure. Headed software development to support an Encompass loan origination platform.

Established a change management process to ensure comprehensive documentation and auditability while creating a user-friendly process to identify and validate documents.

Migrated application infrastructure from a physical data center to AWS, achieving significant cost reduction, enhancing scalability, and improving recovery options.

Introduced Continuous Improvement / Continuous Delivery (CI/CD) practices to streamline development. Incorporated flexible, cost-effective capacity into workflows by collaborating with third-party vendors.

Decommissioned redundant applications and consolidated functionality to minimize the system footprint and reduce costs.

Vice President, Solutions Architecture / Vice President, Software Development

MR. COOPER GROUP, INC., Coppell, TX 5/2011 - 12/2018

One of the largest home loan servicers in the U.S., now servicing a portfolio of over $1.5 trillion and 6 million customers.

Architected software solutions and championed the adoption of new technologies and processes to enhance efficiency and deliver improved products for customers. Collaborated with business units to deliver high-quality solutions, drive innovation and automation, lead pilot programs, coordinate third-party integrations, provide seamless integration, and enhance efficiency while reducing costs. Established and optimized the development environment (C#, .NET Framework, .NET Core, MVC, WPF, WCF, REST, SQL Server 2016, IBM ODM, IBM BPM).

Recruited, hired, and managed a 75-person team (on- and off-shore) including developers, business analysts, project managers, QA analysts, application support, user experience designers, and managers.

Facilitated an increase in mortgage origination servicing volume, expanding from 100,000 loans to 3.3 million loans (with a total loan portfolio worth $548 billion).

Built 20-25 platform applications including new, updated, and internally developed applications to replace third-party software options.

Reduced costs by implementing a GUI front-end for the Customer Service team, consolidating multiple applications into a single, efficient system (earning a SQM Group Silver Award for Desktop Application).

Ensured regulatory and partner compliance by deploying a Loan Modification platform to calculate and track workouts for delinquent borrowers.

Cut costs and streamlined processes by implementing an Investor Reporting Platform to evaluate loan data, manage work queues, and submit data to investors with minimal manual intervention.

Recovered significant capital by creating a new Claims Platform to evaluate loan expenses and submit claims for investor recovery (integrated with IBM ODM and IBM BPM).

EDUCATION

B.S., Computer Science

HOWARD PAYNE UNIVERSITY, Brownwood, TX

TECHNICAL SKILLS

CI/CD, MS SQL Server, Oracle, Mongo, C#, .NET, .NET Core, Java, Micro Services,

Power BI, SSRS, SSIS, WPF, WCF, Rest, JSON, XML, Filenet P8, AWS, Azure, API,

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