Customer Service Representative, Housekeeping, Cashier, Merchandiser

Suewayne Mclennon

1-876-***-**** ️ ******************@*****.*** St Catherine

SUMMARY

Motivated and hardworking professional with a strong background in customer service and culinary arts. Experienced as a Customer Service Representative (CSR), providing excellent support to customers through effective communication, problem-solving, and product knowledge. Skilled in handling inquiries, resolving complaints, and ensuring customer satisfaction in fast-paced environments. Additionally trained in the culinary field, with hands-on experience as a pastry chef preparing and presenting high-quality desserts and baked goods. Known for strong interpersonal skills, attention to detail, and a commitment to delivering top-tier service. A dependable team player with a passion for hospitality and a drive to exceed expectations in any role.

SKILLS

Customer service

Time management

Problem solving

Team leadership

Attention to detail

Responsibility

Relationship building

Strong work ethic

Stress management

Conflict resolution

Teamwork and collaboration

Work prioritization

Positive discipline

Problem-solving aptitude

EXPERIENCE

Pastry Chef, Cardiff Hotel & Spa

St Ann, JA August 2023 – May 2024

Ensured proper storage of products to prevent spoilage or contamination.

Maintained strict adherence to food safety and sanitation standards, passing all inspections.

Negotiated with vendors to secure high-quality ingredients at competitive prices.

Measured and weighed ingredients to prepare dough for recipes.

Offered exceptional customer service, handling special dessert requests and dietary restrictions.

Decorated cakes with intricate designs and patterns.

Supervised preparation and presentation of desserts for catered events.

Coordinated with the front-of-house staff to ensure timely delivery of desserts.

Rolled and kneaded dough in preparation for cutting and shaping.

Assisted in menu planning for all pastry items.

Customer Service Representative, Kingston Bookshop

St Catherine, Oasis May 2022 – March 2024

Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Developed positive relationships with customers through friendly interactions.

Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Developed strong customer relationships to encourage repeat business.

Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Provided excellent customer service to resolve customer complaints in a timely manner.

EDUCATION AND TRAINING

McGrath High School,

Treadways Linstead — July 2022

Chef De Patisserie

Heart College of Hospitality Services, Cardiff Hall

LANGUAGES

English: First Language

CERTIFICATIONS

Banquet Server (Level 1) Certificate

Certified Guest Service Professional (American Hotel & Lodging Association)

Certificate of Achievement (ServSafe National Restaurant Association) — ServSafe Food Handler

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